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UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: supernova77 on February 19, 2014, 06:41:07 pm

Title: Changing all customers cleaning frequencies
Post by: supernova77 on February 19, 2014, 06:41:07 pm: Hi All,

Has anyone ever changed ALL of their customers cleaning frequencies?

If so did you get any negative responses at all?

At the moment most of my customers are 8 weekly - I have some 12 weekly and 16 weekly.

My plan is to change all 8 weekly to 7 weekly and all 12 and 16 weekly to 14 weekly.

This will achieve 2 things...

1. Compact my working areas a bit more.

2. Increase yearly turnover.

I wouldn't tell anyone at all - I would just try doing it seamlessly.

Any feedback?

Andy ;)
Title: Re: Changing all customers cleaning frequencies
Post by: Ian101 on February 19, 2014, 06:43:34 pm: they wont notice apart from the odd old dear ;)
Title: Re: Changing all customers cleaning frequencies
Post by: supernova77 on February 19, 2014, 06:44:34 pm: Quote
they wont notice apart from the odd old dear Wink

Yeah, that's what I thought ;)
Title: Re: Changing all customers cleaning frequencies
Post by: Tom-01 on February 19, 2014, 06:59:41 pm: I'm surprised you have any customers at all to be honest.
Title: Re: Changing all customers cleaning frequencies
Post by: Jonny 87 on February 19, 2014, 06:59:55 pm: 7 seems like a weird frequency.

6 or 8 seems better.
Title: Re: Changing all customers cleaning frequencies
Post by: SeanK on February 19, 2014, 07:13:15 pm: They wont notice, I do it all the time and get no complaints.
My 8 weekly could mean 9 or 7.
Title: Re: Changing all customers cleaning frequencies
Post by: supernova77 on February 19, 2014, 07:17:09 pm: Quote
I'm surprised you have any customers at all to be honest.

I stole them all from you because you're rubbish!
Title: Re: Changing all customers cleaning frequencies
Post by: supernova77 on February 19, 2014, 07:23:52 pm: Quote
7 seems like a weird frequency.

6 or 8 seems better.

Yeah it does... But any new customers I'll just say its every 7 / 8 weeks.

Andy ;)
Title: Re: Changing all customers cleaning frequencies
Post by: Tom-01 on February 19, 2014, 07:30:49 pm: Quote from: Andy* on February 19, 2014, 07:17:09 pm
Quote
I'm surprised you have any customers at all to be honest.

I stole them all from you because you're rubbish!

Yeah right, I've seen you 'work'
Title: Re: Changing all customers cleaning frequencies
Post by: C o z y on February 19, 2014, 07:52:36 pm: Quote from: SeanK on February 19, 2014, 07:13:15 pm
They wont notice, I do it all the time and get no complaints.
My 8 weekly could mean 9 or 7.

All of mine are 6 weekly, give or take a week lol
Title: Re: Changing all customers cleaning frequencies
Post by: Spruce on February 19, 2014, 08:11:36 pm: Quote from: C o z y on February 19, 2014, 07:52:36 pm
Quote from: SeanK on February 19, 2014, 07:13:15 pm
They wont notice, I do it all the time and get no complaints.
My 8 weekly could mean 9 or 7.

All of mine are 6 weekly, give or take a week lol

I changed from 4 weeks to 6 weeks without them knowing. I had too many customers to get round them in 4 weeks unless we had perfect cleaning weather.

I only had 1 old dear who used to 'track' me on her calendar. I figured that if times got bad, such as this recession and I lost a few, then I could slowly reduce their cleaning time interval and again say nothing.

I found with having the longer interval I got less 'can you leave them this time' remark.
Title: Re: Changing all customers cleaning frequencies
Post by: roundbuilder on February 19, 2014, 08:28:21 pm: Change all 8 to 6 weekly.
Title: Re: Changing all customers cleaning frequencies
Post by: Nick_Thompson on February 19, 2014, 09:41:02 pm: I made the same alteration to my cleaning interval that Mick made; 8 to 6 weekly and I didn't experience any problems as a consequence.
Title: Re: Changing all customers cleaning frequencies
Post by: Frankybadboy on February 19, 2014, 09:47:48 pm: I change mine all the time

as I am never on time ;D ;D ;D
Title: Re: Changing all customers cleaning frequencies
Post by: stan stansfield on February 19, 2014, 11:04:05 pm: Quote from: Spruce on February 19, 2014, 08:11:36 pm
Quote from: C o z y on February 19, 2014, 07:52:36 pm
Quote from: SeanK on February 19, 2014, 07:13:15 pm
They wont notice, I do it all the time and get no complaints.
My 8 weekly could mean 9 or 7.

All of mine are 6 weekly, give or take a week lol

I changed from 4 weeks to 6 weeks without them knowing. I had too many customers to get round them in 4 weeks unless we had perfect cleaning weather.

I only had 1 old dear who used to 'track' me on her calendar. I figured that if times got bad, such as this recession and I lost a few, then I could slowly reduce their cleaning time interval and again say nothing.

I found with having the longer interval I got less 'can you leave them this time' remark.
should have left them at 4 weeks and sold a third of your round
Title: Re: Changing all customers cleaning frequencies
Post by: WGB on February 20, 2014, 07:53:27 am: Would agree with Mick, I would change to 6 weekly. I'm 6 and 12 weekly but always getting held up with weather and other stuff so seriously considering changing to 5 and 10 weekly. Wayne.
Title: Re: Changing all customers cleaning frequencies
Post by: Pro-Poler on February 20, 2014, 08:24:22 am: Mine are 4 weekly, but I tell them it's between 3 to 4 weeks if I'm early, reason I give is to make up for when I am late to make up for bad weather, in actual fact this ensures I am never later than 4 weeks.
Title: Re: Changing all customers cleaning frequencies
Post by: mlscontractcleaner on February 20, 2014, 12:10:16 pm: We tried changing ours from 4 weekly to weekly just to earn 4 times what we were but people noticed and complained after a couple of weeks.

Good while it lasted though ;)
Title: Re: Changing all customers cleaning frequencies
Post by: South Window Cleaning Ltd on February 20, 2014, 07:47:28 pm: We changed from 8weekly to 6 weekly, only had one customer complain,