Clean It Up
UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: ray mck on February 16, 2014, 09:40:13 am
-
Just got a text hi, did my windows get done this week? Yes I did them on Monday the 10th are they ok?. She said i'am not normally around in the week when it's light but they do seem rather dirty still >:(
-
Just got a text hi, did my windows get done this week? Yes I did them on Monday the 10th are they ok?. She said i'am not normally around in the week when it's light but they do seem rather dirty still >:(
Reply - yes, mine too. I only cleaned mine on xxxxx. It's these storms.
-
Do you put a slip through your customers door?
ALWAYS put a date on your slips. The customers know exactly where they are.
-
Do you put a slip through your customers door?
ALWAYS put a date on your slips. The customers know exactly where they are.
+1.
-
Do you put a slip through your customers door?
ALWAYS put a date on your slips. The customers know exactly where they are.
^^^^^^^^^ yep. ;)
-
if you put a slip thru the door with the date on it and they then sent you that text id av struck them off my list immediately -cheeky gets
-
Gave her a text the night before. Would you go back and do it again for free?
-
Gave her a text the night before. Would you go back and do it again for free?
Nope.
It's nearly a week ago!
Tell her if she lets you know within 24 hours that you can come back and re clean any windows she isn't happy with.
A week is too long.
Some customers get their windows cleaned every two weeks for that very reason........they do get dirty.lol
-
I had try that trick last month 7 weeks after we cleaned.
-
If you value her custom pop back and re-clean, if not leave her for another window cleaner to pick up. The wet and windy weather last week was not ideal for cleaning IMO. I only worked 1 day but have had no complaints. ;D Yes I didnt earn alot but properly planned (wet weather fund) you never have to work in the rain or on windy showery days, again IMO.
-
Gave her a text the night before. Would you go back and do it again for free?
get rid id say
and find fresh
[ texting the night before is asking for bad text replies , i never text unless a last resort , once they are onboard . even then its best to not text back the same day i have found
-
Texting is DEADLY - avoid at all costs!!
-
If you value her custom pop back and re-clean, if not leave her for another window cleaner to pick up. The wet and windy weather last week was not ideal for cleaning IMO. I only worked 1 day but have had no complaints. ;D Yes I didnt earn alot but properly planned (wet weather fund) you never have to work in the rain or on windy showery days, again IMO.
This is the way I see it as well. A slip can get lost with the rest of the junk mail or there is always the possibility that we forgot to write a slip out to begin with.
I cleaned the fronts of one house last week (and got paid for it) before the weather quickly turned. I will automatically redo that house when we do the rest of them in the street this coming week.
-
One house I did on Tuesday was minging again by the Thursday when I went to collect (Wednesday was hurricane day here). She was out so I recleaned them. Collected Friday, and she was delighted.
John
-
It will be because of the stormy weather! I did mine last Friday and looking at them now they look like they've not been cleaned in months!!
Phone the custy up and explain the situation if they are still not happy offer a discount on the next clean.
-
I had a customer twice call me back to re-clean their windows after 2 weeks. Have to say I don't go there any more lol
-
I had a customer ring me saying that I had missed 2 windows and she was going to knock a fiver off the bill. For the life of me the more I thought about it I had done them. So I rang her and told her I'm sure I did them, she was amendment. I called in to see her and re clean, she followed me to the windows, and said see. I said I could see exactly the problem, opened the window and cleaned the inside. And said I think you owe me the fiver and a bit of diesel laughing, in all fairness she gave me a tenner.
Roy ;D
-
To be fair I have gone collecting today and a fair few windows look minging!
Custys didnt notice still paid me but I reckon it was all these storms we had!
-
To be fair I have gone collecting today and a fair few windows look minging!
Custys didnt notice still paid me but I reckon it was all these storms we had!
No issues with collecting on a Sunday then?
-
I had a customer ring me saying that I had missed 2 windows and she was going to knock a fiver off the bill. For the life of me the more I thought about it I had done them. So I rang her and told her I'm sure I did them, she was amendment. I called in to see her and re clean, she followed me to the windows, and said see. I said I could see exactly the problem, opened the window and cleaned the inside. And said I think you owe me the fiver and a bit of diesel laughing, in all fairness she gave me a tenner.
Roy ;D
Haha, that's funny
-
It will be because of the stormy weather! I did mine last Friday and looking at them now they look like they've not been cleaned in months!!
Phone the custy up and explain the situation if they are still not happy offer a discount on the next clean.
I'm going to try that at the car wash where I had my car cleaned on Thursday. Reckon it will work?
-
Told the wife today she said give me the f.....g phone mad wee woman.
-
Their is no way i would go back and re-clean its an act of God , The weather forecast is not always right and in our job we have to get out and earn .
As mentioned above would you go back to the Car wash and ask for a refund because your car got dirty within 3 days of them cleaning it . Mike
-
So that's a no then!
-
Not after a week, If she had phoned the next day I would have cleaned them again.
-
sent her a text saying from monday we,ve had a lot of rain and strong winds.no reply ;D
-
Do what you feel is right for your business is this the first time a long term customer has complained? do you need her custom? Are you sure the job was done to a high standard? Seems like on here everyone's advise is always to chuck the custy first sign of a complaint or problem whereas I would personally assess every situation and maybe sometimes give the customer the benefit of doubt even if it means doing the house again or offering discount. You will know your run and your customers yourself to be able to decide if someone is genuine or just a moaner/chancer.
-
Do what you feel is right for your business is this the first time a long term customer has complained? do you need her custom? Are you sure the job was done to a high standard? Seems like on here everyone's advise is always to chuck the custy first sign of a complaint or problem whereas I would personally assess every situation and maybe sometimes give the customer the benefit of doubt even if it means doing the house again or offering discount. You will know your run and your customers yourself to be able to decide if someone is genuine or just a moaner/chancer.
He cleaned the windows, she sent a text that suggested that he hadn't. In my opinion you either reply professionally and calmly that they had been, but the weather has made them dirty again or you ignore and dump or you go and reclean them. I certainly wouldn't reclean them. Aside from anything else it might send the message that you hadn't done them in the first place.
-
Do what you feel is right for your business is this the first time a long term customer has complained? do you need her custom? Are you sure the job was done to a high standard? Seems like on here everyone's advise is always to chuck the custy first sign of a complaint or problem whereas I would personally assess every situation and maybe sometimes give the customer the benefit of doubt even if it means doing the house again or offering discount. You will know your run and your customers yourself to be able to decide if someone is genuine or just a moaner/chancer.
He cleaned the windows, she sent a text that suggested that he hadn't. In my opinion you either reply professionally and calmly that they had been, but the weather has made them dirty again or you ignore and dump or you go and reclean them. I certainly wouldn't reclean them. Aside from anything else it might send the message that you hadn't done them in the first place.
Maybe some of us feel that we are being taken for a fool if we re-clean windows that have become excessively dirty prematurely. I for one value my customers and am happy to go the extra mile to keep the good ones happy.
John
-
I think your spot on go back and clean them
-
Do what you feel is right for your business is this the first time a long term customer has complained? do you need her custom? Are you sure the job was done to a high standard? Seems like on here everyone's advise is always to chuck the custy first sign of a complaint or problem whereas I would personally assess every situation and maybe sometimes give the customer the benefit of doubt even if it means doing the house again or offering discount. You will know your run and your customers yourself to be able to decide if someone is genuine or just a moaner/chancer.
He cleaned the windows, she sent a text that suggested that he hadn't. In my opinion you either reply professionally and calmly that they had been, but the weather has made them dirty again or you ignore and dump or you go and reclean them. I certainly wouldn't reclean them. Aside from anything else it might send the message that you hadn't done them in the first place.
Maybe some of us feel that we are being taken for a fool if we re-clean windows that have become excessively dirty prematurely. I for one value my customers and am happy to go the extra mile to keep the good ones happy.
John
Is a customer like this a "good" one? Sends a text suggesting that you had left a bill but not done the job. You must be very short of work.
-
Do what you feel is right for your business is this the first time a long term customer has complained? do you need her custom? Are you sure the job was done to a high standard? Seems like on here everyone's advise is always to chuck the custy first sign of a complaint or problem whereas I would personally assess every situation and maybe sometimes give the customer the benefit of doubt even if it means doing the house again or offering discount. You will know your run and your customers yourself to be able to decide if someone is genuine or just a moaner/chancer.
He cleaned the windows, she sent a text that suggested that he hadn't. In my opinion you either reply professionally and calmly that they had been, but the weather has made them dirty again or you ignore and dump or you go and reclean them. I certainly wouldn't reclean them. Aside from anything else it might send the message that you hadn't done them in the first place.
Maybe some of us feel that we are being taken for a fool if we re-clean windows that have become excessively dirty prematurely. I for one value my customers and am happy to go the extra mile to keep the good ones happy.
John
Is a customer like this a "good" one? Sends a text suggesting that you had left a bill but not done the job. You must be very short of work.
It's up to you what you do. What I do works for me. :)
John
-
Texting is DEADLY - avoid at all costs!!
True