Clean It Up
UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: Tony Edwards on January 27, 2014, 08:40:37 pm
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Sitting in B & Q car park having a cuppa,notice one of my customers ( stuck up and miserable woman )
" Hello Mrs x, how are you ?
" Oh hi Tony, when are you coming to clean my windows ?"
" Actually I did them last tuesday, I texted you but you didnt reply " ( she never replys because she is stuck up !)
" You said you would be there in the morning but you didnt turn up"
" I got there just after 12 but you werent there, I cleaned them and put a note thru the door "
" No you didnt !" There was no note and you didnt clean the windows"
" I am sorry i did clean them and I DID put a note thru the door "
" You cant have cleaned them the windows were open !"
" Yes a small window was a jar but I turned down the flow and cleaned it"
She look at me angrly " I dont believe you " and walks off.
I drive after her and stop the van and jump out
" Are you saying I lied Mrs X ? "
"I am not happy, you need to be there when you promise " she shouts walking away
" So what about my invoice ?
" Text me it" she replies
" Its the normal £40
Ten minutes later I text
Mrs X
I will collect tomorrow and its cash only
She replies: Not happy with windows did not know they had been done. Cheque is my payment method
I replied: Actually forget the money. Dont ever talk to me like an idiot,I am not one and dont ever accuse me of trying to charge you for work not done. The reason the windows dont look clean is because the rest of your house has never been cleaned in years. I had wanted to remove you from my customer list for a while, today is a the perfect opportunity
Thank you
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why cash only?
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I almost feel sorry for ppl like that,im so glad I don't suffer from her illness
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why cash only?
Because she would prob bounce a cheque on me
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good on yeah...but get the money
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why cash only?
That's not really the point is it? ;D
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good on yeah...but get the money
Bob
These people think they can talk to us like cr@p and we just take it
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anyway why are you sitting in B & Q car park having a cuppa? very sad place to be! ;D
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Why did you drive after her if she walked off
She must be a fast walker. ;D
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anyway why are you sitting in B & Q car park having a cuppa? very sad place to be! ;D
Ben Having a cuppa and bacon sarny from the burger van ::)roll
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Why did you drive after her if she walked off
She must be a fast walker. ;D
I was driving out as i noticed her ::)roll
Prob should have ran her over :P
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anyway why are you sitting in B & Q car park having a cuppa? very sad place to be! ;D
Ben Having a cuppa and bacon sarny from the burger van ::)roll
not feeling sick tonight? ;D
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good you got rid,i would have added in something personal to hurt her feeling but not by text
summat about having fat legs , a lazy cow or stinking of p .
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I was tempted but I dont want to come down to her level :P
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I had a txt from a customer this morning saying thank you for cleaning their windows but they wont be needing my services again. Thing is, i had only done the 1st clean, almost a month ago!. I did compose a slightly acidic reply, along the lines of wasting my time, and if i had known she only wanted one clean, i wouldnt have done it, but in the end, i just deleted it!. After all, there is nothing to gain in my being nasty about it, its just one of those things. Just forget 'em, and move on.
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Why did you drive after her if she walked off
She must be a fast walker. ;D
What, with fat legs?
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I've had a few grumpy custies on Fairfield Park recently Tony...
One text me "Again! I'm waiting for my windows to be cleaned.. When will you be coming". (I'm 2 days late on a 7 week round).
Turned up 2 days later as agreed - cleaned - got paid and sacked her there n then.
Oh the joys of window cleaning, carried on cleaning her neighbours with a big smile on my face for remainder of day.
Happier day tomorrow 'cos I'm cleaning all the neighbours again!!
I'm bound to see her and give a cheery wave ;D ;D ;D ;D
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Capt Sparkle
Is that Fairfield in Stotfold ?
I used to live there, most have their heads up their ar@es !
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Yeah - I noticed you're Stotfold - I'm Hitchin.
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Haven't got many Chinese customers but I have noticed they can be fine one visit and horrible the next.
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I had a cheque today for £50 from a customer. Thing is because of all the rain we've had I never got time to clean them.