Clean It Up

UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: PurefectWindowCleaning on January 16, 2014, 05:19:47 pm

Title: Comical customer today (shorter version)
Post by: PurefectWindowCleaning on January 16, 2014, 05:19:47 pm
Customer: I want my gutters cleared and cleaned, for cash

Me: No probs. We charge £5 per metre

Customer: I've already had a quote for £40

Me: Sorry, theres no way I can beat that price

Customer: Do you want to come and quote anyway

Me: OK

Customer: There's no apex so no great height

Me: My quote is £80 (i went today and had a look)

Customer: That includes the windows aswell I take it?

Me: No sir, no it doesnt

 ;D ;D


Absolute helmet!
Title: Re: Comical customer today (shorter version)
Post by: 8weekly on January 16, 2014, 07:09:18 pm
Why waste your time quoting if you knew you wouldn't get near the price?
Title: Re: Comical customer today (shorter version)
Post by: bobplum on January 16, 2014, 07:32:37 pm
the customer in this case is using you to reinforce his need that he has got a good quote and also just to see if he can get it cheaper off you, you turn up and think yeah ok £35.00, so on etc/.

I find having a structured price for these things the best, 3 bedi semi..£50.00, 4 Bed £75.00 and so on

But this is why i dont get involved in this kind of work anymore i just feel its a down ward spiral, Price wise
Title: Re: Comical customer today (shorter version)
Post by: PurefectWindowCleaning on January 16, 2014, 07:40:01 pm
Why waste your time quoting if you knew you wouldn't get near the price?


Im sure it was a blag that he had a quote already.


I bet I get the job with my price...

(its thru someone I know from my town)

They just wanted me to do it cheap.
Title: Re: Comical customer today (shorter version)
Post by: James Bulton on January 16, 2014, 08:11:27 pm
How the hell can you quote gutters based on bedrooms.I have some 2 bedrooms houses with more gutters than some of my 4 bedroom houses. Surely it must be by the meter.
Title: Re: Comical customer today (shorter version)
Post by: AuRavelling79 on January 16, 2014, 08:56:32 pm
How the hell can you quote gutters based on bedrooms.I have some 2 bedrooms houses with more gutters than some of my 4 bedroom houses. Surely it must be by the meter.

How the hell can you quote by the metre Smithie? Surely it depends on the height they are off the ground and how easy it is to get to them.  ::)roll















 ;D
Title: Re: Comical customer today (shorter version)
Post by: elite mike on January 16, 2014, 08:58:27 pm
ime not saying any thing  ;)
Title: Re: Comical customer today (shorter version)
Post by: Richard iSparkle on January 16, 2014, 09:04:31 pm
How the hell can you quote gutters based on bedrooms.I have some 2 bedrooms houses with more gutters than some of my 4 bedroom houses. Surely it must be by the meter.

we price on style of house, number of bedrooms, extensions etc

it's a great way to do it IF you want to be able to quote over the phone (to stop wasted time) OR you want to get consistant pricing in a multi employee business

some houses end up more expensive than you'd quote on site, and others cheaper...  but it's pretty effective and evens out over the year
Title: Re: Comical customer today (shorter version)
Post by: PurefectWindowCleaning on January 18, 2014, 03:01:47 pm
Why waste your time quoting if you knew you wouldn't get near the price?


Im sure it was a blag that he had a quote already.


I bet I get the job with my price...

(its thru someone I know from my town)

They just wanted me to do it cheap.




Just a little update...

Job booked in next week!

It was always gonna happen  ;D ;)
Title: Re: Comical customer today (shorter version)
Post by: A & J Owen Window Cleaning on January 18, 2014, 05:41:14 pm
lifes full of spanners  ;D
Title: Re: Comical customer today (shorter version)
Post by: robbo333 on January 18, 2014, 06:57:22 pm
lifes full of spanners  ;D

My spanner for today was a new quote (tiny terrace) hadn't been cleaned in years.
Customer: So how much
Me: £14 every 8 weeks but as they are particularly dirty, the first clean will be £18.
Customer: The price is good I'll just check with the missus.
Me: Lovely, when would you like me to do them.
Customer: I've got some time off at the end of February!
Me: OK give me a ring...
I left skid marks.  ;D