Clean It Up

UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: Gurdy on January 09, 2014, 08:12:39 pm

Title: Customers that move out.
Post by: Gurdy on January 09, 2014, 08:12:39 pm

When one of your existing customers move out how many of you go and introduced yourselfs to the new owners of the property.  . Very rarely do I ever do this myself as pick new work up on a regular basis.

Gurdy .

Title: Re: Customers that move out.
Post by: robertphil on January 09, 2014, 08:15:34 pm

be daft not to

Title: Re: Customers that move out.
Post by: supernova77 on January 09, 2014, 08:17:10 pm

Yes. I always do.

It's never guaranteed that they want to continue though - but I would say 75% do.

Andy

Title: Re: Customers that move out.
Post by: Klean07 on January 09, 2014, 08:18:05 pm

I normally give the custie a leaflet or business card to leave for new owners which nearly always gets me in.

Title: Re: Customers that move out.
Post by: Joey Eastwood on January 09, 2014, 08:28:22 pm

Do a few houses on an area where 75% is rented, try and avoid rental houses if I can but on that estate it's always one in and one out.

Title: Re: Customers that move out.
Post by: PoleKing on January 09, 2014, 09:53:07 pm

Always leave a card for the new owners on last clean.
If I'm there and the new owners aren't in I just clean.
At worst I've done a free clean.
Never had any issue with it so far.

Title: Re: Customers that move out.
Post by: Griffus on January 09, 2014, 10:21:13 pm

Last one that moved out did so without settling!

Only moved to Italy tho, so sure they'll get aroung to paying.  Horses head in the post  :o

Title: Re: Customers that move out.
Post by: dazmond on January 09, 2014, 10:56:22 pm

i told a custy the other day whos moving to leave my card but not tell the new owners the price i charged her(£22)as i wanted to put them up to £30 a clean.she agreed! ;D

im cleaning her new property once she gets settled. ;)

i always knock on new owners if its near other work.i put the price up 99% of the time as well.

Title: Re: Customers that move out.
Post by: Scrimble on January 09, 2014, 11:07:59 pm

yes always knock and speak to the new owners, 9 times out of 10 the accept, i always increase the price

Title: Re: Customers that move out.
Post by: colin bird on January 10, 2014, 08:38:24 pm

I always go to see the new owner I also ask the original customer where there moving to,if you don't ask you won't get