Clean It Up
UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: supernova77 on December 28, 2013, 04:26:45 pm
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Hi All,
I'm going to try and get all new customers to fill this form out before carrying out any window cleaning work for them...
http://www.iconicwindowcleaning.co.uk/register
What do you think? Any constructive criticism?
Andy ;)
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Hi Andy
Would it not be more beneficial to give your customers your Business Bank Account
details so that they can pay you? or are you able to make a payment request if you
have their bank details??
Russ
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Should be able to empty a few accounts with that form and retire by Summer. :o
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Should be able to empty a few accounts with that form and retire by Summer. Shocked
How would I go about doing that?
It's exactly the same details as utility companies etc... collect in order to setup direct debits ::)roll
I then log their details onto a SECURE payment system!
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Don't see how you can take payments with just acct and sort code?
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Well it looks like you are asking for account number etc and password. I'm not sure how I would react if someone asked me for those kind of details.
Try it but I would have thought giving your details was more preferable to most.
However I see where you're coming from,
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Don't see how you can take payments with just acct and sort code?
I will register the details with GoCardless.
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Don't see how you can take payments with just acct and sort code?
I will register the details with GoCardless.
Oh, fair enough.
If it was me I'd push the gocardless bit a but more.
Show that it's their security not yours if you know what I mean?
I've told a few customers that they get an email, a few days later payment is taken from their account then about a week later I get it.
The fact that GCL 'holds' it for a week would be a securing feature if I was the customer...
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Well it looks like you are asking for account number etc and password. I'm not sure how I would react if someone asked me for those kind of details.
Try it but I would have thought giving your details was more preferable to most.
However I see where you're coming from,
Why not? you give out your account number and sort code when you ask customers to pay you? so its just the same lol but other way round.
Every time you give someone a cheque it has your bank number sort code and name on it.. and usually your address on the bank if you write it on.
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Excellent Idea.
I would also change 'Name' to 'Full Name' as you will need that for GoCardless and you also then have it for your records - not just 'Doreen from number 26'
Like it
Cheers, Tom
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If it works then well done, but I think some people will be reluctant to give out their bank details.
Offer them your account details also, so they can pay you online as an alternative.
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I really don't no why some people are hesident to give out bank account numbers and sort codes.
I have a cheque here with the persons name on... address... sort code... account number.. i could just simply log into go cardless right now and set it up myself as a DD
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Thanks for your replies.
The majority of our customers already pay by bank transfer...
Most habitual bad payers are now setup on GoCardless - They have signed up via this link >> www.iconicwindowcleaning.co.uk/directdebit
The new customer registration form is for all new customers that we take on from 1st January 2014... If they want to use our services then they have to register online first - It then puts us in control of the payment after we have cleaned their windows.
If the customer is serious about using us then they'll sign up.
Andy
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Good idea Andy.
What do you think customers may think though once they fill the form in and receive an email from go cardless lol?
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Don't see how you can take payments with just acct and sort code?
I will register the details with GoCardless.
Isn't that a third party? I know I know, but it reads that you won't share and then you put them with Go Cardless
Love the info gathering though make you come across as very professional.
Tony
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Thanks for your replies.
The majority of our customers already pay by bank transfer...
Most habitual bad payers are now setup on GoCardless - They have signed up via this link >> www.iconicwindowcleaning.co.uk/directdebit
The new customer registration form is for all new customers that we take on from 1st January 2014... If they want to use our services then they have to register online first - It then puts us in control of the payment after we have cleaned their windows.
If the customer is serious about using us then they'll sign up.
Sorry Andy, I think you are wrong.
If you have bad payers, don't try to make them pay you, get rid of them.
Good customers may be put off by this only payment method (although they are serious about using a good window cleaner) and you could lose good business.
If the rest are on bank transfer, then either put all the new ones on bank transfer or dump them.
It seems like you have some bad payers and are trying to work round it. Get rid of them and replace with good payer.
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Good idea Andy.
What do you think customers may think though once they fill the form in and receive an email from go cardless lol?
The customers will get this automated email from us as soon as they submit the registration form:
" Dear xxx xxx,
Thank you for registering with Iconic Window Cleaning.
You have now been added to our window cleaning schedule.
You will receive a separate email from our secure payment system (GoCardless) within the next 24 hours.
Kind Regards,
Iconic Window Cleaning
www.iconicwindowcleaning.co.uk "
Isn't that a third party? I know I know, but it reads that you won't share and then you put them with Go Cardless
GoCardless is the "secure payment system" ;)
Sorry Andy, I think you are wrong.
If you have bad payers, don't try to make them pay you, get rid of them.
Good customers may be put off by this only payment method (although they are serious about using a good window cleaner) and you could lose good business.
If the rest are on bank transfer, then either put all the new ones on bank transfer or dump them.
It seems like you have some bad payers and are trying to work round it. Get rid of them and replace with good payer.
I think your idea of a bad payer is very black and white...
I have a customer - It's £85 every 8 weeks... Did the first few cleans and they were very slow in paying... I found out that the reason was both husband and wife worked away from home for weeks on end, so obviously didn't see my "windows cleaned" slip until they got home from a business trip...
I offered them the option of signing up to GoCardless and they were more than happy to... Now I just go and clean their windows, get home in the evening and process the payment from the comfort of my swivel chair ;)
It would have been stupid to just dump them and loose out on £510+ a year from one customer!
In my opinion window cleaning payment methods need to be dragged into the 21st century.
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Afraid I would never fill in a form of this type when dealing with a private / self employed individual as trust doesn't come easily.
I don't trust Big Business much but at least you have the capacity for redress.
In my case I give the sort code / account number of my account and monitor it closely.
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Wouldn't people want a quote first before signing up?
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Absolutely no danger I'd fill that in. Ask your bank manager if it is a good idea to fill your bank details into an unsecured web page, I bet I can guess the answer.
There is not much I personally could gain from having those details but that does not mean there are not others who can. Also if I were a vindictive person I could easily use those details to set up direct debits for all kinds of things, just for fun.
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No I wouldn't do it but that's me.I like to keep things as simple as possible!
Cash,cheque,BACS and a few standing orders.
That's enough payment methods for me.loads still pay cash!great for cash flow! ;)
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Absolutely no danger I'd fill that in. Ask your bank manager if it is a good idea to fill your bank details into an unsecured web page, I bet I can guess the answer.
There is not much I personally could gain from having those details but that does not mean there are not others who can. Also if I were a vindictive person I could easily use those details to set up direct debits for all kinds of things, just for fun.
It's a fair point though that if anyone gives you a cheque then you have all their bank details already.
Account number and sort code and very hard to come by.
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Wouldn't people want a quote first before signing up?
This is the plan:
> Customer asks for a quote
> We quote
> Customer accepts quote
> We ask customer for email address so that I can send them a link to the registration form
> Email sent to customer
> Customer fills out registration form
> We clean customers windows
> We process payment
I'll keep everyone updated on how it all works out.
Andy ;)
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Giving someone a cheque with your bank details on is not the same as inputting them into an insecure web page.
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One thing to consider are they able to cancel you taking money out you said after 5 days? What if they don't want to pay and do anything in there power like call the bank and get it reversed? The difference is manual payers will do it cos they want to but these will be taken by you ; and u will still get messers who want a one off
Thou I think its good and I think it will filter out maybe 90% of the messers so if you get any of those problems I think it will only be 1 in 100
So I think its good and me too am only seeking these sort of customers can't be bothered for the speculation old fashioned see you next time then no no no . I'm only taking direct debits now and standing orders cleared before we turn up if they want the round discount otherwise its a one off price at 200-300 % so most ofc sign up I've suffered enough lol
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Giving someone a cheque with your bank details on is not the same as inputting them into an insecure web page
No but your still giving people all your details, Name account number sort code and most of the time your address.
I am not talking about the unsecured web page.. thats a tad silly i wouldnt enter my details on unsecured page.. i am talking about people not wanting to give bank details over to random people.. but you give cheques to random people and company's all time.
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How on earth are we NOT talking about putting bank details into an unsecured page? That is exactly my issue with the form.
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Cus thats not what my first post was about on this topic... your obviously talking about something else ::)roll
Thats Andy's problem he should rectify it to a secured page??? Most people on this thread are talking about customers giving out bank details to Andy himself and not go cardless mate
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Don't roll your eyes at me.
You are the one who has hijacked the thread to discuss something else. ::)roll
:P
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How did i hiyjack the thread? i posted well before you did!!! on the first page about what people where talking about so get ya facts right! TRY reading back
this was my first post.. and ill roll my eyes at whoever i like
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Well it looks like you are asking for account number etc and password. I'm not sure how I would react if someone asked me for those kind of details.
Try it but I would have thought giving your details was more preferable to most.
However I see where you're coming from,
Why not? you give out your account number and sort code when you ask customers to pay you? so its just the same lol but other way round.
Every time you give someone a cheque it has your bank number sort code and name on it.. and usually your address on the bank if you write it on.[/quote
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I see.
I stupidly thought that this was a thread about Andy*s new customer registration form. I didn't realise that you'd switched it.
Sorry.
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I didnt switch anything....
dave willis said this:
Well it looks like you are asking for account number etc and password. I'm not sure how I would react if someone asked me for those kind of details.
Try it but I would have thought giving your details was more preferable to most.
However I see where you're coming from
Then i said about details already being cheques that anyone can see.. and a few other people said i wouldnt like to give out my bank details.. so i never switched the thread i just answered what other people said about banking details!
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I really don't no what your problem is?
you brought the unsecured web page up no one else.. i agreed with you a couple posts up saying youd be a tad silly to enter your bank details on an unsecured web page!! due to the risks i know its different from your details on a cheque! that you hand to someone and not a internet hacker!
Where i was coming from with other people saying they would not give there bank details out to people! or they meant customers wont give there bank details to window cleaners ... so what i was trying to say is why not? when a customer may pay to by cheque and the same details are on there, so why can;t they just give a sort code and bank number! Not... on a unsecured webpage that's silly indeed i don't mean that.
It is the way big companies work.. they just ask for your bank details either over the phone or on paper sent to them then type it into there computers manually though.
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I agree. I have handed my bank details to lots of people, it's never been a problem.
My issue is that I pointed out that the customer registration form from the OP asks for bank details on an unsecured web page and you react like I have somehow changed the subject?
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Im not acting like you've changed the thread.. you said id hijacked it ..wtf?
All am saying is you was the first once to say about the unsecured web page.. and i agree, then i went on to talk about what i was talking about before you said that.. about people willingly giving bank details to people, as thats what people started talking about straight after andy posted. So whats the problem :S i dont care if you or anyone else changes the thread tbh
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Is it me or is this the most pointless conversation of all time?
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yes
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What it is me? Or it is pointless?
:-*
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I stand corrected.
http://www.cleanitup.co.uk/smf/index.php?topic=156803.0
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I meant the conversation is pointless
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I know dave0123.
Peace.
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Andy, you really should have a secure website page to enable you to pass this data securley across the internet. I may be wrong but i'm 99% certain if you hold the data you're requesting on them forms then you need to be a data controller and register as one, then you also need a data protection act policy/statement and all the rest of it.
I'm not critiscising, just pointing out what i think you should be aware of.