Clean It Up
UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: Small but perfectley formed on December 18, 2013, 08:53:09 am
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Had 3 customers cancel on doorstep this clean would you go back after Xmas .
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If they gave some reasonable indication why, yes, probably. Otherwise, no, but thats just me. If you need their custom, as much as it winds you up, you are best to just smile and say,
"ok then, you have a nice christmas and new year"
:) :( ;D
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Yes go back mate, they prob have over spent and are skint and simply cant afford it this month. I have had some do it too.
Just 1 of those things.
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Why would you allow that, each time you present your vehicle outside somebodies house it has cost you money in fuel and time, we dont entertain this behaviour at all, I always tell my customers we need at least two days notice to cancel,, they're not allowed to cancel on the courtesy text service, if they do we say " you may as well have the clean as we will be invoicing for the time slot allocated to you"
if you don't treat your business like a professional service the customer never will..!
Graham
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If u have too many customers then maybe but if ur not full then assuming they're good payers and jobs are ok and priced right I would keep going but replace em as priority
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No chance, this is our terms of service, all customers agree to it before the first clean:
Terms of Service:
By using or booking our services you agree to our terms and conditions of trading although we always try to be fair to clients, we have set these simple terms and conditions below to protect us as a business we ask you to respect them whilst using services:
1: All our work is guaranteed but sometimes mistakes can be made. If you are not happy with the quality of your cleaning please contact us within 24 hours and we will return to clean the affected windows without charge
2: South Window Cleaning Ltd will not be held responsible for any damage made prior to cleaning of glass. We will inform you were possible of such damage prior to commencing cleaning.
3: You agree that South Window Cleaning Ltd to provide an all year round service 12 months of the year, All Window Cleaning is on a 6 weekly basis agreed upon after initial consultation. (we do not do one off cleans) our minimum contract is 4 cleans.
4: South Window Cleaning Ltd would expect customer to advice prior to going on Holiday or Time away from home so alternate arrangement can be made. We will still clean you property safely while you are away and will respect and observe your property & home security.
5: South Window Cleaning Ltd will clean you windows in most weather conditions to continue a regular service to our clients, we will still clean in rain and light snow or frost, in the event of heavy rain heavy snow or hard frost we will clean your windows at the next time slot we have available, We do not work in very strong winds as this would be unsafe for us, our pure water systems work in all weathers therefore weather conditions are not an acceptable reason for postponing our services. We can clean your home/premises in all conditions without affecting quality, including heavy rain and temperatures down to minus 12 degrees and below, but excluding electrical storms as this is unsafe,
6: If you wish to postpone or terminate our services, you must provide at least twenty eight (28) days' written notice before the next scheduled date. Failure to do so will result in a 100% charge for any work scheduled within this period.
7: South Window Cleaning Ltd will not accept any doorstep cancellation or deferment of service and will apply a charge of £10.00 to defray cost of arriving.
8: South Window Cleaning Ltd will at all times respect you and your property and will expect the same in return.
9: If for any reason the customer defaults on payment South Window Cleaning Ltd retains the right to seek payment by legal means. This cost will be for the account of the defaulting customer's account.
10: Payment is to be made within 7 days of your property being cleaned, interest will be charged at £2.00 per week until payment is received in full.
11: Our working hours are Monday – Saturday 07:00 – 19:00 access will be required at any reasonable time between theses times ONLY for performing services.
12: Payment may not be with-held as a means of negotiation regarding a conflict between parties.
13: Please clear up after your dog. We may be unable to clean all of your windows if there is excessive dog mess in your garden, however the regular cleaning price will still be charged.
14: We usually increase prices by a small amount on an annual basis. We will always give you 28 days’ notice of any increase.
15: If you have a complaint against any member of staff for any reason please contact us immediately and we will look into the matter accordingly. If our office is unmanned please leave a comprehensive message and we will call to discuss the problem as soon as possible. We will do our best to rectify the situation quickly.
16: All window cleaners are trained to work safely, please do not ask them to do anything that is unsafe.
17: Physical and/or verbal abuse will not be tolerated against any of our operatives or customers for any reason, if this happens window cleaning will be stopped with immediate effect, monies for the clean will still be owed
18: We do not accept liability for damage caused by decorative or structural defects, or conditions at your property/premises, such as, but not limited to, ill-fitting windows, doors, fascia’s, guttering, window/conservatory trims, Window vents, unsecured windows and doors, leaking seals, decorative bars stuck on glass, rotting frames, flaking paint, open/broken trickle vents, etc.
19: We accept no liability for decorative bars coming loose or falling from the exterior of the glass. If these bars are correctly installed, our brushes will not damage them in any way. Should they become loose or fall, this is due to the adhesive not bonding correctly with the glass and coming into contact with dust, rain and contaminates.
20: Should we be unable to access any part of your property/premises due to locked gates etc., we will only clean the accessible areas, such as front or side/s. This will typically be charged at 100% of the total clean cost. We will be unable to return to clean the restricted area until the next scheduled clean. To avoid this, please ensure safe access is available. If you prefer keeping your gate locked or access is available through a garage, as licensed key holders, South Dorset Cleaning Ltd can hold a key and access codes in complete safety.
21: We reserve the right to amend these terms and conditions without notice.
South Window Cleaning Ltd will apply these terms in a fair minded and reasonable manner.
Copyright © 2010-2014 South Window Cleaning Ltd. All Rights Reserved. Designated trademarks and brands are the property of their respective owners.
South Window Cleaning Ltd, 37 Holmes Road, Swanage Dorset, BH19 2JT
WEBSITE: http://www.southwindowcleaning.com TEL: 07881 556795 or 01929 408128, EMAIL: info@southwindowcleaning.com
Registered No: 08788370 Registered in England & Wales, Registered office as above.
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No chance, this is our terms of service, all customers agree to it before the first clean:
5: South Window Cleaning Ltd will clean you windows in most weather conditions to continue a regular service to our clients, we will still clean in rain and light snow or frost, in the event of heavy rain heavy snow or hard frost we will clean your windows at the next time slot we have available, We do not work in very strong winds as this would be unsafe for us, our pure water systems work in all weathers therefore weather conditions are not an acceptable reason for postponing our services. We can clean your home/premises in all conditions without affecting quality, including heavy rain and temperatures down to minus 12 degrees and below, but excluding electrical storms as this is unsafe,
.
Cleaning windows at minus 12!!! ::)roll
I don't think so...
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No chance, this is our terms of service, all customers agree to it before the first clean:
5: South Window Cleaning Ltd will clean you windows in most weather conditions to continue a regular service to our clients, we will still clean in rain and light snow or frost, in the event of heavy rain heavy snow or hard frost we will clean your windows at the next time slot we have available, We do not work in very strong winds as this would be unsafe for us, our pure water systems work in all weathers therefore weather conditions are not an acceptable reason for postponing our services. We can clean your home/premises in all conditions without affecting quality, including heavy rain and temperatures down to minus 12 degrees and below, but excluding electrical storms as this is unsafe,
.
Cleaning windows at minus 12!!! ::)roll
I don't think so...
He can, if he's tadding with isopropanol! ;)
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No chance, this is our terms of service, all customers agree to it before the first clean:
Terms of Service:
By using or booking our services you agree to our terms and conditions of trading although we always try to be fair to clients, we have set these simple terms and conditions below to protect us as a business we ask you to respect them whilst using services:
1: All our work is guaranteed but sometimes mistakes can be made. If you are not happy with the quality of your cleaning please contact us within 24 hours and we will return to clean the affected windows without charge
2: South Window Cleaning Ltd will not be held responsible for any damage made prior to cleaning of glass. We will inform you were possible of such damage prior to commencing cleaning.
3: You agree that South Window Cleaning Ltd to provide an all year round service 12 months of the year, All Window Cleaning is on a 6 weekly basis agreed upon after initial consultation. (we do not do one off cleans) our minimum contract is 4 cleans.
4: South Window Cleaning Ltd would expect customer to advice prior to going on Holiday or Time away from home so alternate arrangement can be made. We will still clean you property safely while you are away and will respect and observe your property & home security.
5: South Window Cleaning Ltd will clean you windows in most weather conditions to continue a regular service to our clients, we will still clean in rain and light snow or frost, in the event of heavy rain heavy snow or hard frost we will clean your windows at the next time slot we have available, We do not work in very strong winds as this would be unsafe for us, our pure water systems work in all weathers therefore weather conditions are not an acceptable reason for postponing our services. We can clean your home/premises in all conditions without affecting quality, including heavy rain and temperatures down to minus 12 degrees and below, but excluding electrical storms as this is unsafe,
6: If you wish to postpone or terminate our services, you must provide at least twenty eight (28) days' written notice before the next scheduled date. Failure to do so will result in a 100% charge for any work scheduled within this period.
7: South Window Cleaning Ltd will not accept any doorstep cancellation or deferment of service and will apply a charge of £10.00 to defray cost of arriving.
8: South Window Cleaning Ltd will at all times respect you and your property and will expect the same in return.
9: If for any reason the customer defaults on payment South Window Cleaning Ltd retains the right to seek payment by legal means. This cost will be for the account of the defaulting customer's account.
10: Payment is to be made within 7 days of your property being cleaned, interest will be charged at £2.00 per week until payment is received in full.
11: Our working hours are Monday – Saturday 07:00 – 19:00 access will be required at any reasonable time between theses times ONLY for performing services.
12: Payment may not be with-held as a means of negotiation regarding a conflict between parties.
13: Please clear up after your dog. We may be unable to clean all of your windows if there is excessive dog mess in your garden, however the regular cleaning price will still be charged.
14: We usually increase prices by a small amount on an annual basis. We will always give you 28 days’ notice of any increase.
15: If you have a complaint against any member of staff for any reason please contact us immediately and we will look into the matter accordingly. If our office is unmanned please leave a comprehensive message and we will call to discuss the problem as soon as possible. We will do our best to rectify the situation quickly.
16: All window cleaners are trained to work safely, please do not ask them to do anything that is unsafe.
17: Physical and/or verbal abuse will not be tolerated against any of our operatives or customers for any reason, if this happens window cleaning will be stopped with immediate effect, monies for the clean will still be owed
18: We do not accept liability for damage caused by decorative or structural defects, or conditions at your property/premises, such as, but not limited to, ill-fitting windows, doors, fascia’s, guttering, window/conservatory trims, Window vents, unsecured windows and doors, leaking seals, decorative bars stuck on glass, rotting frames, flaking paint, open/broken trickle vents, etc.
19: We accept no liability for decorative bars coming loose or falling from the exterior of the glass. If these bars are correctly installed, our brushes will not damage them in any way. Should they become loose or fall, this is due to the adhesive not bonding correctly with the glass and coming into contact with dust, rain and contaminates.
20: Should we be unable to access any part of your property/premises due to locked gates etc., we will only clean the accessible areas, such as front or side/s. This will typically be charged at 100% of the total clean cost. We will be unable to return to clean the restricted area until the next scheduled clean. To avoid this, please ensure safe access is available. If you prefer keeping your gate locked or access is available through a garage, as licensed key holders, South Dorset Cleaning Ltd can hold a key and access codes in complete safety.
21: We reserve the right to amend these terms and conditions without notice.
South Window Cleaning Ltd will apply these terms in a fair minded and reasonable manner.
Copyright © 2010-2014 South Window Cleaning Ltd. All Rights Reserved. Designated trademarks and brands are the property of their respective owners.
South Window Cleaning Ltd, 37 Holmes Road, Swanage Dorset, BH19 2JT
WEBSITE: http://www.southwindowcleaning.com TEL: 07881 556795 or 01929 408128, EMAIL: info@southwindowcleaning.com
Registered No: 08788370 Registered in England & Wales, Registered office as above.
WOW!!! Does anyone actually read all that? :) At the bottom you say the document is coppyright, is that official or just words and does it include the spelling mistakes lol.
I get the idea behind it but cant really see the point or the need, if customers are the type who will mess you about no amount of official looking documents will change them. If I wanted a window cleaner and he gave me that I would tell him to do one. ;D
Also if you ever tried to uphold the document in court I think you would struggle as it quite clearly contradicts your website. If I was a customer I would seriously question such a huge contradiction as you seem to be trying to "get one over on me" by asking me to sign up to it.
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Where is the box for the customers signature without one its just a waste of ink.
Couldn't see any of my customers signing but wouldn't expect them to as I wouldn't.
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Where is the box for the customers signature without one its just a waste of ink.
Couldn't see any of my customers signing but wouldn't expect them to as I wouldn't.
Why would you think it is a waste of ink? Signature or not this lays down some basic terms and conditions of service, should the customer fail to comply to any one of most of these terms the only thing that is likely to happen is cancellation of service, they don't need to agree to anything for that to happen. OK there are charges mentioned but you are unlikely to get these even with a signature.
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WOW!!! Does anyone actually read all that? :) At the bottom you say the document is coppyright, is that official or just words and does it include the spelling mistakes lol. ;D
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No chance, this is our terms of service, all customers agree to it before the first clean:
Terms of Service:
By using or booking our services you agree to our terms and conditions of trading although we always try to be fair to clients, we have set these simple terms and conditions below to protect us as a business we ask you to respect them whilst using services:
1: All our work is guaranteed but sometimes mistakes can be made. If you are not happy with the quality of your cleaning please contact us within 24 hours and we will return to clean the affected windows without charge
2: South Window Cleaning Ltd will not be held responsible for any damage made prior to cleaning of glass. We will inform you were possible of such damage prior to commencing cleaning.
3: You agree that South Window Cleaning Ltd to provide an all year round service 12 months of the year, All Window Cleaning is on a 6 weekly basis agreed upon after initial consultation. (we do not do one off cleans) our minimum contract is 4 cleans.
4: South Window Cleaning Ltd would expect customer to advice prior to going on Holiday or Time away from home so alternate arrangement can be made. We will still clean you property safely while you are away and will respect and observe your property & home security.
5: South Window Cleaning Ltd will clean you windows in most weather conditions to continue a regular service to our clients, we will still clean in rain and light snow or frost, in the event of heavy rain heavy snow or hard frost we will clean your windows at the next time slot we have available, We do not work in very strong winds as this would be unsafe for us, our pure water systems work in all weathers therefore weather conditions are not an acceptable reason for postponing our services. We can clean your home/premises in all conditions without affecting quality, including heavy rain and temperatures down to minus 12 degrees and below, but excluding electrical storms as this is unsafe,
6: If you wish to postpone or terminate our services, you must provide at least twenty eight (28) days' written notice before the next scheduled date. Failure to do so will result in a 100% charge for any work scheduled within this period.
7: South Window Cleaning Ltd will not accept any doorstep cancellation or deferment of service and will apply a charge of £10.00 to defray cost of arriving.
8: South Window Cleaning Ltd will at all times respect you and your property and will expect the same in return.
9: If for any reason the customer defaults on payment South Window Cleaning Ltd retains the right to seek payment by legal means. This cost will be for the account of the defaulting customer's account.
10: Payment is to be made within 7 days of your property being cleaned, interest will be charged at £2.00 per week until payment is received in full.
11: Our working hours are Monday – Saturday 07:00 – 19:00 access will be required at any reasonable time between theses times ONLY for performing services.
12: Payment may not be with-held as a means of negotiation regarding a conflict between parties.
13: Please clear up after your dog. We may be unable to clean all of your windows if there is excessive dog mess in your garden, however the regular cleaning price will still be charged.
14: We usually increase prices by a small amount on an annual basis. We will always give you 28 days’ notice of any increase.
15: If you have a complaint against any member of staff for any reason please contact us immediately and we will look into the matter accordingly. If our office is unmanned please leave a comprehensive message and we will call to discuss the problem as soon as possible. We will do our best to rectify the situation quickly.
16: All window cleaners are trained to work safely, please do not ask them to do anything that is unsafe.
17: Physical and/or verbal abuse will not be tolerated against any of our operatives or customers for any reason, if this happens window cleaning will be stopped with immediate effect, monies for the clean will still be owed
18: We do not accept liability for damage caused by decorative or structural defects, or conditions at your property/premises, such as, but not limited to, ill-fitting windows, doors, fascia’s, guttering, window/conservatory trims, Window vents, unsecured windows and doors, leaking seals, decorative bars stuck on glass, rotting frames, flaking paint, open/broken trickle vents, etc.
19: We accept no liability for decorative bars coming loose or falling from the exterior of the glass. If these bars are correctly installed, our brushes will not damage them in any way. Should they become loose or fall, this is due to the adhesive not bonding correctly with the glass and coming into contact with dust, rain and contaminates.
20: Should we be unable to access any part of your property/premises due to locked gates etc., we will only clean the accessible areas, such as front or side/s. This will typically be charged at 100% of the total clean cost. We will be unable to return to clean the restricted area until the next scheduled clean. To avoid this, please ensure safe access is available. If you prefer keeping your gate locked or access is available through a garage, as licensed key holders, South Dorset Cleaning Ltd can hold a key and access codes in complete safety.
21: We reserve the right to amend these terms and conditions without notice.
South Window Cleaning Ltd will apply these terms in a fair minded and reasonable manner.
Copyright © 2010-2014 South Window Cleaning Ltd. All Rights Reserved. Designated trademarks and brands are the property of their respective owners.
South Window Cleaning Ltd, 37 Holmes Road, Swanage Dorset, BH19 2JT
WEBSITE: http://www.southwindowcleaning.com TEL: 07881 556795 or 01929 408128, EMAIL: info@southwindowcleaning.com
Registered No: 08788370 Registered in England & Wales, Registered office as above.
You get custies to sign that??!!!
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Makes sense now why he keeps posting about selling up and selling the same van umpteen times lol
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No chance, this is our terms of service, all customers agree to it before the first clean:
Terms of Service:
By using or booking our services you agree to our terms and conditions of trading although we always try to be fair to clients, we have set these simple terms and conditions below to protect us as a business we ask you to respect them whilst using services:
1: All our work is guaranteed but sometimes mistakes can be made. If you are not happy with the quality of your cleaning please contact us within 24 hours and we will return to clean the affected windows without charge
2: South Window Cleaning Ltd will not be held responsible for any damage made prior to cleaning of glass. We will inform you were possible of such damage prior to commencing cleaning.
3: You agree that South Window Cleaning Ltd to provide an all year round service 12 months of the year, All Window Cleaning is on a 6 weekly basis agreed upon after initial consultation. (we do not do one off cleans) our minimum contract is 4 cleans.
4: South Window Cleaning Ltd would expect customer to advice prior to going on Holiday or Time away from home so alternate arrangement can be made. We will still clean you property safely while you are away and will respect and observe your property & home security.
5: South Window Cleaning Ltd will clean you windows in most weather conditions to continue a regular service to our clients, we will still clean in rain and light snow or frost, in the event of heavy rain heavy snow or hard frost we will clean your windows at the next time slot we have available, We do not work in very strong winds as this would be unsafe for us, our pure water systems work in all weathers therefore weather conditions are not an acceptable reason for postponing our services. We can clean your home/premises in all conditions without affecting quality, including heavy rain and temperatures down to minus 12 degrees and below, but excluding electrical storms as this is unsafe,
6: If you wish to postpone or terminate our services, you must provide at least twenty eight (28) days' written notice before the next scheduled date. Failure to do so will result in a 100% charge for any work scheduled within this period.
7: South Window Cleaning Ltd will not accept any doorstep cancellation or deferment of service and will apply a charge of £10.00 to defray cost of arriving.
8: South Window Cleaning Ltd will at all times respect you and your property and will expect the same in return.
9: If for any reason the customer defaults on payment South Window Cleaning Ltd retains the right to seek payment by legal means. This cost will be for the account of the defaulting customer's account.
10: Payment is to be made within 7 days of your property being cleaned, interest will be charged at £2.00 per week until payment is received in full.
11: Our working hours are Monday – Saturday 07:00 – 19:00 access will be required at any reasonable time between theses times ONLY for performing services.
12: Payment may not be with-held as a means of negotiation regarding a conflict between parties.
13: Please clear up after your dog. We may be unable to clean all of your windows if there is excessive dog mess in your garden, however the regular cleaning price will still be charged.
14: We usually increase prices by a small amount on an annual basis. We will always give you 28 days’ notice of any increase.
15: If you have a complaint against any member of staff for any reason please contact us immediately and we will look into the matter accordingly. If our office is unmanned please leave a comprehensive message and we will call to discuss the problem as soon as possible. We will do our best to rectify the situation quickly.
16: All window cleaners are trained to work safely, please do not ask them to do anything that is unsafe.
17: Physical and/or verbal abuse will not be tolerated against any of our operatives or customers for any reason, if this happens window cleaning will be stopped with immediate effect, monies for the clean will still be owed
18: We do not accept liability for damage caused by decorative or structural defects, or conditions at your property/premises, such as, but not limited to, ill-fitting windows, doors, fascia’s, guttering, window/conservatory trims, Window vents, unsecured windows and doors, leaking seals, decorative bars stuck on glass, rotting frames, flaking paint, open/broken trickle vents, etc.
19: We accept no liability for decorative bars coming loose or falling from the exterior of the glass. If these bars are correctly installed, our brushes will not damage them in any way. Should they become loose or fall, this is due to the adhesive not bonding correctly with the glass and coming into contact with dust, rain and contaminates.
20: Should we be unable to access any part of your property/premises due to locked gates etc., we will only clean the accessible areas, such as front or side/s. This will typically be charged at 100% of the total clean cost. We will be unable to return to clean the restricted area until the next scheduled clean. To avoid this, please ensure safe access is available. If you prefer keeping your gate locked or access is available through a garage, as licensed key holders, South Dorset Cleaning Ltd can hold a key and access codes in complete safety.
21: We reserve the right to amend these terms and conditions without notice.
South Window Cleaning Ltd will apply these terms in a fair minded and reasonable manner.
Copyright © 2010-2014 South Window Cleaning Ltd. All Rights Reserved. Designated trademarks and brands are the property of their respective owners.
South Window Cleaning Ltd, 37 Holmes Road, Swanage Dorset, BH19 2JT
WEBSITE: http://www.southwindowcleaning.com TEL: 07881 556795 or 01929 408128, EMAIL: info@southwindowcleaning.com
Registered No: 08788370 Registered in England & Wales, Registered office as above.
Wow, if that is 'simple' terms and conditions, i would hate to see what the full length version looks like!.
Having some terms and conditions, is not a bad idea at all, but this is unnecessarily complicated, long winded and with numerous grammatical faults. If you are going to present something like this to, what could easily be a college professor, you really ought to have had someone check through it first.
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Had 3 customers cancel on doorstep this clean would you go back after Xmas .
Absolutely not. Never accept a doorstep cancellation - it is just inconsiderate disrespect at worst, rudeness and thoughtlessness at best.
Train 'em up; if they won't be trained dump 'em.
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Terms of Service:
By using or booking our services you agree to our terms and conditions of trading although we always try to be fair to clients, we have set these simple terms and conditions below to protect us as a business we ask you to respect them whilst using services:
1: All our work is guaranteed but sometimes mistakes can be made. If you are not happy with the quality of your cleaning please contact us within 24 hours and we will return to clean the affected windows without charge
2: South Window Cleaning Ltd will not be held responsible for any damage made prior to cleaning of glass. We will inform you were possible of such damage prior to commencing cleaning.
3: You agree that South Window Cleaning Ltd to provide an all year round service 12 months of the year, All Window Cleaning is on a 6 weekly basis agreed upon after initial consultation. (we do not do one off cleans) our minimum contract is 4 cleans.
4: South Window Cleaning Ltd would expect customer to advice prior to going on Holiday or Time away from home so alternate arrangement can be made. We will still clean you property safely while you are away and will respect and observe your property & home security.
5: South Window Cleaning Ltd will clean you windows in most weather conditions to continue a regular service to our clients, we will still clean in rain and light snow or frost, in the event of heavy rain heavy snow or hard frost we will clean your windows at the next time slot we have available, We do not work in very strong winds as this would be unsafe for us, our pure water systems work in all weathers therefore weather conditions are not an acceptable reason for postponing our services. We can clean your home/premises in all conditions without affecting quality, including heavy rain and temperatures down to minus 12 degrees and below, but excluding electrical storms as this is unsafe,
6: If you wish to postpone or terminate our services, you must provide at least twenty eight (28) days' written notice before the next scheduled date. Failure to do so will result in a 100% charge for any work scheduled within this period.
7: South Window Cleaning Ltd will not accept any doorstep cancellation or deferment of service and will apply a charge of £10.00 to defray cost of arriving.
8: South Window Cleaning Ltd will at all times respect you and your property and will expect the same in return.
9: If for any reason the customer defaults on payment South Window Cleaning Ltd retains the right to seek payment by legal means. This cost will be for the account of the defaulting customer's account.
10: Payment is to be made within 7 days of your property being cleaned, interest will be charged at £2.00 per week until payment is received in full.
11: Our working hours are Monday – Saturday 07:00 – 19:00 access will be required at any reasonable time between theses times ONLY for performing services.
12: Payment may not be with-held as a means of negotiation regarding a conflict between parties.
13: Please clear up after your dog. We may be unable to clean all of your windows if there is excessive dog mess in your garden, however the regular cleaning price will still be charged.
14: We usually increase prices by a small amount on an annual basis. We will always give you 28 days’ notice of any increase.
15: If you have a complaint against any member of staff for any reason please contact us immediately and we will look into the matter accordingly. If our office is unmanned please leave a comprehensive message and we will call to discuss the problem as soon as possible. We will do our best to rectify the situation quickly.
16: All window cleaners are trained to work safely, please do not ask them to do anything that is unsafe.
17: Physical and/or verbal abuse will not be tolerated against any of our operatives or customers for any reason, if this happens window cleaning will be stopped with immediate effect, monies for the clean will still be owed
18: We do not accept liability for damage caused by decorative or structural defects, or conditions at your property/premises, such as, but not limited to, ill-fitting windows, doors, fascia’s, guttering, window/conservatory trims, Window vents, unsecured windows and doors, leaking seals, decorative bars stuck on glass, rotting frames, flaking paint, open/broken trickle vents, etc.
19: We accept no liability for decorative bars coming loose or falling from the exterior of the glass. If these bars are correctly installed, our brushes will not damage them in any way. Should they become loose or fall, this is due to the adhesive not bonding correctly with the glass and coming into contact with dust, rain and contaminates.
20: Should we be unable to access any part of your property/premises due to locked gates etc., we will only clean the accessible areas, such as front or side/s. This will typically be charged at 100% of the total clean cost. We will be unable to return to clean the restricted area until the next scheduled clean. To avoid this, please ensure safe access is available. If you prefer keeping your gate locked or access is available through a garage, as licensed key holders, South Dorset Cleaning Ltd can hold a key and access codes in complete safety.
21: We reserve the right to amend these terms and conditions without notice.
South Window Cleaning Ltd will apply these terms in a fair minded and reasonable manner.
Copyright © 2010-2014 South Window Cleaning Ltd. All Rights Reserved. Designated trademarks and brands are the property of their respective owners.
South Window Cleaning Ltd, 37 Holmes Road, Swanage Dorset, BH19 2JT
WEBSITE: http://www.southwindowcleaning.com TEL: 07881 556795 or 01929 408128, EMAIL: info@southwindowcleaning.com
Registered No: 08788370 Registered in England & Wales, Registered office as above.
If my window cleaner handed me that I'd politely tell him to go forth & multiply!! ::)roll I'd also expect the same if I handed it to them too!!
-
Terms of Service:
By using or booking our services you agree to our terms and conditions of trading although we always try to be fair to clients, we have set these simple terms and conditions below to protect us as a business we ask you to respect them whilst using services:
1: All our work is guaranteed but sometimes mistakes can be made. If you are not happy with the quality of your cleaning please contact us within 24 hours and we will return to clean the affected windows without charge
2: South Window Cleaning Ltd will not be held responsible for any damage made prior to cleaning of glass. We will inform you were possible of such damage prior to commencing cleaning.
3: You agree that South Window Cleaning Ltd to provide an all year round service 12 months of the year, All Window Cleaning is on a 6 weekly basis agreed upon after initial consultation. (we do not do one off cleans) our minimum contract is 4 cleans.
4: South Window Cleaning Ltd would expect customer to advice prior to going on Holiday or Time away from home so alternate arrangement can be made. We will still clean you property safely while you are away and will respect and observe your property & home security.
5: South Window Cleaning Ltd will clean you windows in most weather conditions to continue a regular service to our clients, we will still clean in rain and light snow or frost, in the event of heavy rain heavy snow or hard frost we will clean your windows at the next time slot we have available, We do not work in very strong winds as this would be unsafe for us, our pure water systems work in all weathers therefore weather conditions are not an acceptable reason for postponing our services. We can clean your home/premises in all conditions without affecting quality, including heavy rain and temperatures down to minus 12 degrees and below, but excluding electrical storms as this is unsafe,
6: If you wish to postpone or terminate our services, you must provide at least twenty eight (28) days' written notice before the next scheduled date. Failure to do so will result in a 100% charge for any work scheduled within this period.
7: South Window Cleaning Ltd will not accept any doorstep cancellation or deferment of service and will apply a charge of £10.00 to defray cost of arriving.
8: South Window Cleaning Ltd will at all times respect you and your property and will expect the same in return.
9: If for any reason the customer defaults on payment South Window Cleaning Ltd retains the right to seek payment by legal means. This cost will be for the account of the defaulting customer's account.
10: Payment is to be made within 7 days of your property being cleaned, interest will be charged at £2.00 per week until payment is received in full.
11: Our working hours are Monday – Saturday 07:00 – 19:00 access will be required at any reasonable time between theses times ONLY for performing services.
12: Payment may not be with-held as a means of negotiation regarding a conflict between parties.
13: Please clear up after your dog. We may be unable to clean all of your windows if there is excessive dog mess in your garden, however the regular cleaning price will still be charged.
14: We usually increase prices by a small amount on an annual basis. We will always give you 28 days’ notice of any increase.
15: If you have a complaint against any member of staff for any reason please contact us immediately and we will look into the matter accordingly. If our office is unmanned please leave a comprehensive message and we will call to discuss the problem as soon as possible. We will do our best to rectify the situation quickly.
16: All window cleaners are trained to work safely, please do not ask them to do anything that is unsafe.
17: Physical and/or verbal abuse will not be tolerated against any of our operatives or customers for any reason, if this happens window cleaning will be stopped with immediate effect, monies for the clean will still be owed
18: We do not accept liability for damage caused by decorative or structural defects, or conditions at your property/premises, such as, but not limited to, ill-fitting windows, doors, fascia’s, guttering, window/conservatory trims, Window vents, unsecured windows and doors, leaking seals, decorative bars stuck on glass, rotting frames, flaking paint, open/broken trickle vents, etc.
19: We accept no liability for decorative bars coming loose or falling from the exterior of the glass. If these bars are correctly installed, our brushes will not damage them in any way. Should they become loose or fall, this is due to the adhesive not bonding correctly with the glass and coming into contact with dust, rain and contaminates.
20: Should we be unable to access any part of your property/premises due to locked gates etc., we will only clean the accessible areas, such as front or side/s. This will typically be charged at 100% of the total clean cost. We will be unable to return to clean the restricted area until the next scheduled clean. To avoid this, please ensure safe access is available. If you prefer keeping your gate locked or access is available through a garage, as licensed key holders, South Dorset Cleaning Ltd can hold a key and access codes in complete safety.
21: We reserve the right to amend these terms and conditions without notice.
South Window Cleaning Ltd will apply these terms in a fair minded and reasonable manner.
Copyright © 2010-2014 South Window Cleaning Ltd. All Rights Reserved. Designated trademarks and brands are the property of their respective owners.
South Window Cleaning Ltd, 37 Holmes Road, Swanage Dorset, BH19 2JT
WEBSITE: http://www.southwindowcleaning.com TEL: 07881 556795 or 01929 408128, EMAIL: info@southwindowcleaning.com
Registered No: 08788370 Registered in England & Wales, Registered office as above.
If my window cleaner handed me that I'd politely tell him to go forth & multiply!! ::)roll I'd also expect the same if I handed it to them too!!
There are a few odd terms, but other than that I don't see what's wrong with the principle.
-
Terms of Service:
By using or booking our services you agree to our terms and conditions of trading although we always try to be fair to clients, we have set these simple terms and conditions below to protect us as a business we ask you to respect them whilst using services:
1: All our work is guaranteed but sometimes mistakes can be made. If you are not happy with the quality of your cleaning please contact us within 24 hours and we will return to clean the affected windows without charge
2: South Window Cleaning Ltd will not be held responsible for any damage made prior to cleaning of glass. We will inform you were possible of such damage prior to commencing cleaning.
3: You agree that South Window Cleaning Ltd to provide an all year round service 12 months of the year, All Window Cleaning is on a 6 weekly basis agreed upon after initial consultation. (we do not do one off cleans) our minimum contract is 4 cleans.
4: South Window Cleaning Ltd would expect customer to advice prior to going on Holiday or Time away from home so alternate arrangement can be made. We will still clean you property safely while you are away and will respect and observe your property & home security.
5: South Window Cleaning Ltd will clean you windows in most weather conditions to continue a regular service to our clients, we will still clean in rain and light snow or frost, in the event of heavy rain heavy snow or hard frost we will clean your windows at the next time slot we have available, We do not work in very strong winds as this would be unsafe for us, our pure water systems work in all weathers therefore weather conditions are not an acceptable reason for postponing our services. We can clean your home/premises in all conditions without affecting quality, including heavy rain and temperatures down to minus 12 degrees and below, but excluding electrical storms as this is unsafe,
6: If you wish to postpone or terminate our services, you must provide at least twenty eight (28) days' written notice before the next scheduled date. Failure to do so will result in a 100% charge for any work scheduled within this period.
7: South Window Cleaning Ltd will not accept any doorstep cancellation or deferment of service and will apply a charge of £10.00 to defray cost of arriving.
8: South Window Cleaning Ltd will at all times respect you and your property and will expect the same in return.
9: If for any reason the customer defaults on payment South Window Cleaning Ltd retains the right to seek payment by legal means. This cost will be for the account of the defaulting customer's account.
10: Payment is to be made within 7 days of your property being cleaned, interest will be charged at £2.00 per week until payment is received in full.
11: Our working hours are Monday – Saturday 07:00 – 19:00 access will be required at any reasonable time between theses times ONLY for performing services.
12: Payment may not be with-held as a means of negotiation regarding a conflict between parties.
13: Please clear up after your dog. We may be unable to clean all of your windows if there is excessive dog mess in your garden, however the regular cleaning price will still be charged.
14: We usually increase prices by a small amount on an annual basis. We will always give you 28 days’ notice of any increase.
15: If you have a complaint against any member of staff for any reason please contact us immediately and we will look into the matter accordingly. If our office is unmanned please leave a comprehensive message and we will call to discuss the problem as soon as possible. We will do our best to rectify the situation quickly.
16: All window cleaners are trained to work safely, please do not ask them to do anything that is unsafe.
17: Physical and/or verbal abuse will not be tolerated against any of our operatives or customers for any reason, if this happens window cleaning will be stopped with immediate effect, monies for the clean will still be owed
18: We do not accept liability for damage caused by decorative or structural defects, or conditions at your property/premises, such as, but not limited to, ill-fitting windows, doors, fascia’s, guttering, window/conservatory trims, Window vents, unsecured windows and doors, leaking seals, decorative bars stuck on glass, rotting frames, flaking paint, open/broken trickle vents, etc.
19: We accept no liability for decorative bars coming loose or falling from the exterior of the glass. If these bars are correctly installed, our brushes will not damage them in any way. Should they become loose or fall, this is due to the adhesive not bonding correctly with the glass and coming into contact with dust, rain and contaminates.
20: Should we be unable to access any part of your property/premises due to locked gates etc., we will only clean the accessible areas, such as front or side/s. This will typically be charged at 100% of the total clean cost. We will be unable to return to clean the restricted area until the next scheduled clean. To avoid this, please ensure safe access is available. If you prefer keeping your gate locked or access is available through a garage, as licensed key holders, South Dorset Cleaning Ltd can hold a key and access codes in complete safety.
21: We reserve the right to amend these terms and conditions without notice.
South Window Cleaning Ltd will apply these terms in a fair minded and reasonable manner.
Copyright © 2010-2014 South Window Cleaning Ltd. All Rights Reserved. Designated trademarks and brands are the property of their respective owners.
South Window Cleaning Ltd, 37 Holmes Road, Swanage Dorset, BH19 2JT
WEBSITE: http://www.southwindowcleaning.com TEL: 07881 556795 or 01929 408128, EMAIL: info@southwindowcleaning.com
Registered No: 08788370 Registered in England & Wales, Registered office as above.
If my window cleaner handed me that I'd politely tell him to go forth & multiply!! ::)roll I'd also expect the same if I handed it to them too!!
There are a few odd terms, but other than that I don't see what's wrong with the principle.
If you need to hand that to your customers/potential customers, then there's a bigger problem to begin with!
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There are a few odd terms, but other than that I don't see what's wrong with the principle.
I agree.
Far more extensive than is probably necessary but how much terms and conditions have we all agreed to without reading it?
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wait til it's dark then egg their windows; they'l be on the phone the next morning to you then charge a premium. ;D
Just let it go this time Pure but if you want this time or if they mess about again give them your bank details and tell them however you like that it is standing order from now.
If you don't see funds in your account on date specified then tut tar.
That way you've done all you can and you can walk away knowing they are 100% messers and well rid off
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He can, if he's tadding with isopropanol! ;)
I suspect he's been drinking it, what with those terms and conditions.
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He can, if he's tadding with isopropanol! ;)
I suspect he's been drinking it, what with those terms and conditions.
;D
-
Terms of Service:
By using or booking our services you agree to our terms and conditions of trading although we always try to be fair to clients, we have set these simple terms and conditions below to protect us as a business we ask you to respect them whilst using services:
1: All our work is guaranteed but sometimes mistakes can be made. If you are not happy with the quality of your cleaning please contact us within 24 hours and we will return to clean the affected windows without charge
2: South Window Cleaning Ltd will not be held responsible for any damage made prior to cleaning of glass. We will inform you were possible of such damage prior to commencing cleaning.
3: You agree that South Window Cleaning Ltd to provide an all year round service 12 months of the year, All Window Cleaning is on a 6 weekly basis agreed upon after initial consultation. (we do not do one off cleans) our minimum contract is 4 cleans.
4: South Window Cleaning Ltd would expect customer to advice prior to going on Holiday or Time away from home so alternate arrangement can be made. We will still clean you property safely while you are away and will respect and observe your property & home security.
5: South Window Cleaning Ltd will clean you windows in most weather conditions to continue a regular service to our clients, we will still clean in rain and light snow or frost, in the event of heavy rain heavy snow or hard frost we will clean your windows at the next time slot we have available, We do not work in very strong winds as this would be unsafe for us, our pure water systems work in all weathers therefore weather conditions are not an acceptable reason for postponing our services. We can clean your home/premises in all conditions without affecting quality, including heavy rain and temperatures down to minus 12 degrees and below, but excluding electrical storms as this is unsafe,
6: If you wish to postpone or terminate our services, you must provide at least twenty eight (28) days' written notice before the next scheduled date. Failure to do so will result in a 100% charge for any work scheduled within this period.
7: South Window Cleaning Ltd will not accept any doorstep cancellation or deferment of service and will apply a charge of £10.00 to defray cost of arriving.
8: South Window Cleaning Ltd will at all times respect you and your property and will expect the same in return.
9: If for any reason the customer defaults on payment South Window Cleaning Ltd retains the right to seek payment by legal means. This cost will be for the account of the defaulting customer's account.
10: Payment is to be made within 7 days of your property being cleaned, interest will be charged at £2.00 per week until payment is received in full.
11: Our working hours are Monday – Saturday 07:00 – 19:00 access will be required at any reasonable time between theses times ONLY for performing services.
12: Payment may not be with-held as a means of negotiation regarding a conflict between parties.
13: Please clear up after your dog. We may be unable to clean all of your windows if there is excessive dog mess in your garden, however the regular cleaning price will still be charged.
14: We usually increase prices by a small amount on an annual basis. We will always give you 28 days’ notice of any increase.
15: If you have a complaint against any member of staff for any reason please contact us immediately and we will look into the matter accordingly. If our office is unmanned please leave a comprehensive message and we will call to discuss the problem as soon as possible. We will do our best to rectify the situation quickly.
16: All window cleaners are trained to work safely, please do not ask them to do anything that is unsafe.
17: Physical and/or verbal abuse will not be tolerated against any of our operatives or customers for any reason, if this happens window cleaning will be stopped with immediate effect, monies for the clean will still be owed
18: We do not accept liability for damage caused by decorative or structural defects, or conditions at your property/premises, such as, but not limited to, ill-fitting windows, doors, fascia’s, guttering, window/conservatory trims, Window vents, unsecured windows and doors, leaking seals, decorative bars stuck on glass, rotting frames, flaking paint, open/broken trickle vents, etc.
19: We accept no liability for decorative bars coming loose or falling from the exterior of the glass. If these bars are correctly installed, our brushes will not damage them in any way. Should they become loose or fall, this is due to the adhesive not bonding correctly with the glass and coming into contact with dust, rain and contaminates.
20: Should we be unable to access any part of your property/premises due to locked gates etc., we will only clean the accessible areas, such as front or side/s. This will typically be charged at 100% of the total clean cost. We will be unable to return to clean the restricted area until the next scheduled clean. To avoid this, please ensure safe access is available. If you prefer keeping your gate locked or access is available through a garage, as licensed key holders, South Dorset Cleaning Ltd can hold a key and access codes in complete safety.
21: We reserve the right to amend these terms and conditions without notice.
South Window Cleaning Ltd will apply these terms in a fair minded and reasonable manner.
Copyright © 2010-2014 South Window Cleaning Ltd. All Rights Reserved. Designated trademarks and brands are the property of their respective owners.
South Window Cleaning Ltd, 37 Holmes Road, Swanage Dorset, BH19 2JT
WEBSITE: http://www.southwindowcleaning.com TEL: 07881 556795 or 01929 408128, EMAIL: info@southwindowcleaning.com
Registered No: 08788370 Registered in England & Wales, Registered office as above.
If my window cleaner handed me that I'd politely tell him to go forth & multiply!! ::)roll I'd also expect the same if I handed it to them too!!
There are a few odd terms, but other than that I don't see what's wrong with the principle.
If you need to hand that to your customers/potential customers, then there's a bigger problem to begin with!
What's that then?
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I particularly like item 21 on the south window cleaning ltd terms and conditions.
'We reserve the right to amend these terms and conditions without notice'
So after giving the customer this long list of do's and dont's, right at the end you are effectively saying that all of the above may or may not be the case at any given time?! ???
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I have a lot of time for the man attempting to be business like in his business.You go mate.
This man has got more business scene that many on this forum, so don`t know a man for trying. Don`t use his spelling as a rod to beat him. Bulling, that`s all it is.
T and C are not a contract, and do not need a signature.
IT`s a expectation of customer conduct in your business procedure.If more had the balls to write one you might not be treated like dirt.
Its so easy to knock it but some do not have the business brains so don`t knock it, if you are weak in your business ability.
Lets rather all duck when a customer treats like us unfairly. Because we don`t have any guts to stand our ground and expect a fair deal and through eggs and put our tails between our legs and stay away.
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If more had the balls to write one you might not be treated like dirt.
It takes no balls to hand over a tome of terms and conditions. No-one's going to read it to start with.
What takes balls is just speaking honestly, calmly, and politely to a customer if you think you're being treated unfairly.
Hiding behind a bit of paper isn't 'balls'.
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I reckon tosh above is right, BUT the prob is u dont know what goes on behind closed doors, i.e death in the fam, lost job, spilt up, etc etc which would be fair enough. BUT if they just think window cleaning is not important right now, then thats where you have to draw a line! I feel that using your instincts on it, is the best way to go, if u feel there taking the p then drop them, or make a call on it and take the knock on it 4 this time if u think its genuine, AND its a good job, plus you've got lots of jobs across the road and next door 2 them etc etc. But if it was a poop job anyway i would use there f***ing about as a excuse to drop them. ;)
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So Toshing you are good to spend a lot of time telling your customers honestly what you will expect of them on cancellations, payment, none payments, bacs, gates closed, window closing, . etc etc etc etc . you are joking.Sounds more like a balls up to me.
Just to set the record right I said its takes balls to write T & C as I know just to well, the chain gang will rip it apart.
Try telling all the other businesses that have T C its not a good idea. Run a business like its a business and you will be taken more seriously.
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So Toshing you are good to spend a lot of time telling your customers honestly what you will expect of them on cancellations, payment, none payments, bacs, gates closed, window closing, . etc etc etc etc . you are joking.Sounds more like a balls up to me.
I don't spend much time explaining anything these days. I've been going for about 11 years now; if I can't manage a customer to meet my expectations, I drop them.
I have no problems explaining to a customer when I think they're being unfair; but I find most folk to be decent.
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Tell some one with a bleeding heart.
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No chance, this is our terms of service, all customers agree to it before the first clean:
Terms of Service:
By using or booking our services you agree to our terms and conditions of trading although we always try to be fair to clients, we have set these simple terms and conditions below to protect us as a business we ask you to respect them whilst using services:
1: All our work is guaranteed but sometimes mistakes can be made. If you are not happy with the quality of your cleaning please contact us within 24 hours and we will return to clean the affected windows without charge
2: South Window Cleaning Ltd will not be held responsible for any damage made prior to cleaning of glass. We will inform you were possible of such damage prior to commencing cleaning.
3: You agree that South Window Cleaning Ltd to provide an all year round service 12 months of the year, All Window Cleaning is on a 6 weekly basis agreed upon after initial consultation. (we do not do one off cleans) our minimum contract is 4 cleans.
4: South Window Cleaning Ltd would expect customer to advice prior to going on Holiday or Time away from home so alternate arrangement can be made. We will still clean you property safely while you are away and will respect and observe your property & home security.
5: South Window Cleaning Ltd will clean you windows in most weather conditions to continue a regular service to our clients, we will still clean in rain and light snow or frost, in the event of heavy rain heavy snow or hard frost we will clean your windows at the next time slot we have available, We do not work in very strong winds as this would be unsafe for us, our pure water systems work in all weathers therefore weather conditions are not an acceptable reason for postponing our services. We can clean your home/premises in all conditions without affecting quality, including heavy rain and temperatures down to minus 12 degrees and below, but excluding electrical storms as this is unsafe,
6: If you wish to postpone or terminate our services, you must provide at least twenty eight (28) days' written notice before the next scheduled date. Failure to do so will result in a 100% charge for any work scheduled within this period.
7: South Window Cleaning Ltd will not accept any doorstep cancellation or deferment of service and will apply a charge of £10.00 to defray cost of arriving.
8: South Window Cleaning Ltd will at all times respect you and your property and will expect the same in return.
9: If for any reason the customer defaults on payment South Window Cleaning Ltd retains the right to seek payment by legal means. This cost will be for the account of the defaulting customer's account.
10: Payment is to be made within 7 days of your property being cleaned, interest will be charged at £2.00 per week until payment is received in full.
11: Our working hours are Monday – Saturday 07:00 – 19:00 access will be required at any reasonable time between theses times ONLY for performing services.
12: Payment may not be with-held as a means of negotiation regarding a conflict between parties.
13: Please clear up after your dog. We may be unable to clean all of your windows if there is excessive dog mess in your garden, however the regular cleaning price will still be charged.
14: We usually increase prices by a small amount on an annual basis. We will always give you 28 days’ notice of any increase.
15: If you have a complaint against any member of staff for any reason please contact us immediately and we will look into the matter accordingly. If our office is unmanned please leave a comprehensive message and we will call to discuss the problem as soon as possible. We will do our best to rectify the situation quickly.
16: All window cleaners are trained to work safely, please do not ask them to do anything that is unsafe.
17: Physical and/or verbal abuse will not be tolerated against any of our operatives or customers for any reason, if this happens window cleaning will be stopped with immediate effect, monies for the clean will still be owed
18: We do not accept liability for damage caused by decorative or structural defects, or conditions at your property/premises, such as, but not limited to, ill-fitting windows, doors, fascia’s, guttering, window/conservatory trims, Window vents, unsecured windows and doors, leaking seals, decorative bars stuck on glass, rotting frames, flaking paint, open/broken trickle vents, etc.
19: We accept no liability for decorative bars coming loose or falling from the exterior of the glass. If these bars are correctly installed, our brushes will not damage them in any way. Should they become loose or fall, this is due to the adhesive not bonding correctly with the glass and coming into contact with dust, rain and contaminates.
20: Should we be unable to access any part of your property/premises due to locked gates etc., we will only clean the accessible areas, such as front or side/s. This will typically be charged at 100% of the total clean cost. We will be unable to return to clean the restricted area until the next scheduled clean. To avoid this, please ensure safe access is available. If you prefer keeping your gate locked or access is available through a garage, as licensed key holders, South Dorset Cleaning Ltd can hold a key and access codes in complete safety.
21: We reserve the right to amend these terms and conditions without notice.
South Window Cleaning Ltd will apply these terms in a fair minded and reasonable manner.
Copyright © 2010-2014 South Window Cleaning Ltd. All Rights Reserved. Designated trademarks and brands are the property of their respective owners.
South Window Cleaning Ltd, 37 Holmes Road, Swanage Dorset, BH19 2JT
WEBSITE: http://www.southwindowcleaning.com TEL: 07881 556795 or 01929 408128, EMAIL: info@southwindowcleaning.com
Registered No: 08788370 Registered in England & Wales, Registered office as above.
How come in 3: you say you clean on a 6 weekly basis, yet on your website you say "cleaned every 8 weeks, NOT every month"
Does that contradiction alone not make the whole thing questionable?
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Lot o sheet. Who would read all that.
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So Toshing you are good to spend a lot of time telling your customers honestly what you will expect of them on cancellations, payment, none payments, bacs, gates closed, window closing, . etc etc etc etc . you are joking.Sounds more like a balls up to me.
Just to set the record right I said its takes balls to write T & C as I know just to well, the chain gang will rip it apart.
Try telling all the other businesses that have T C its not a good idea. Run a business like its a business and you will be taken more seriously.
What's your first language may I ask?
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So Toshing you are good to spend a lot of time telling your customers honestly what you will expect of them on cancellations, payment, none payments, bacs, gates closed, window closing, . etc etc etc etc . you are joking.Sounds more like a balls up to me.
Just to set the record right I said its takes balls to write T & C as I know just to well, the chain gang will rip it apart.
Try telling all the other businesses that have T C its not a good idea. Run a business like its a business and you will be taken more seriously.
>Toshing
You have to admit he does have a point if not taken to excess.
And like he (and Miss Hynde) says in his other post you're back on the chain gang, back on the train, so don't start bulling like all the other pretenders on here.
;)
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Here - I've condensed them:
Terms of Service:
By using or booking our services you agree to our terms and conditions of trading although we always try to be fair to clients, we have set these simple terms and conditions below to protect us as a business we ask you to respect them whilst using services:
Be fair with us and we’ll be fair with you:
1: All our work is guaranteed but sometimes mistakes can be made. If you are not happy with the quality of your cleaning please contact us within 24 hours and we will return to clean the affected windows without charge
1. We’ll do a tip top job but if we don’t, we’ll fix it for free
2: South Window Cleaning Ltd will not be held responsible for any damage made prior to cleaning of glass. We will inform you were possible of such damage prior to commencing cleaning.
2. If it’s broke before we get there don’t expect us to pay for it
3: You agree that South Window Cleaning Ltd to provide an all year round service 12 months of the year, All Window Cleaning is on a 6 weekly basis agreed upon after initial consultation. (we do not do one off cleans) our minimum contract is 4 cleans.
3. We clean all year round so don’t be coming up with with naff excuses around crimbo time coz you’ve spent up.
4: South Window Cleaning Ltd would expect customer to advice prior to going on Holiday or Time away from home so alternate arrangement can be made. We will still clean you property safely while you are away and will respect and observe your property & home security.
4. If you’re going away giz a bell
5: South Window Cleaning Ltd will clean you windows in most weather conditions to continue a regular service to our clients, we will still clean in rain and light snow or frost, in the event of heavy rain heavy snow or hard frost we will clean your windows at the next time slot we have available, We do not work in very strong winds as this would be unsafe for us, our pure water systems work in all weathers therefore weather conditions are not an acceptable reason for postponing our services. We can clean your home/premises in all conditions without affecting quality, including heavy rain and temperatures down to minus 12 degrees and below, but excluding electrical storms as this is unsafe,
5. We clean in all weather
6: If you wish to postpone or terminate our services, you must provide at least twenty eight (28) days' written notice before the next scheduled date. Failure to do so will result in a 100% charge for any work scheduled within this period.
6. Don’t put us off or cancel or you’ll still have to cough up – unless you giz a bell
7: South Window Cleaning Ltd will not accept any doorstep cancellation or deferment of service and will apply a charge of £10.00 to defray cost of arriving.
7. It’ll cost you a tenner if I turn up and you’ve changed yer mind
8: South Window Cleaning Ltd will at all times respect you and your property and will expect the same in return.
8. I am not a robber and could you keep yer eye on me gear if I nip to the bookies
9: If for any reason the customer defaults on payment South Window Cleaning Ltd retains the right to seek payment by legal means. This cost will be for the account of the defaulting customer's account.
9. Pay up or it’ll cost yer
10: Payment is to be made within 7 days of your property being cleaned, interest will be charged at £2.00 per week until payment is received in full.
10. Pay up sharpish or it’ll cost yer
11: Our working hours are Monday – Saturday 07:00 – 19:00 access will be required at any reasonable time between theses times ONLY for performing services.
11. We work dawn ‘til dusk
12: Payment may not be with-held as a means of negotiation regarding a conflict between parties.
12. Don’t be making no excuses to not pay up
13: Please clear up after your dog. We may be unable to clean all of your windows if there is excessive dog mess in your garden, however the regular cleaning price will still be charged.
13. If you like dog poop good for you – I don’t
14: We usually increase prices by a small amount on an annual basis. We will always give you 28 days’ notice of any increase.
14. The cost of your window cleaning is index linked to the cost of a pint in Wetherspoons – keep an eye out
15: If you have a complaint against any member of staff for any reason please contact us immediately and we will look into the matter accordingly. If our office is unmanned please leave a comprehensive message and we will call to discuss the problem as soon as possible. We will do our best to rectify the situation quickly.
15. Any probs – giz a bell
16: All window cleaners are trained to work safely, please do not ask them to do anything that is unsafe.
16. Don’t bother asking us to do yer gutters
17: Physical and/or verbal abuse will not be tolerated against any of our operatives or customers for any reason, if this happens window cleaning will be stopped with immediate effect, monies for the clean will still be owed
17. Don’t give us grief – a headbutt in response often offends
18: We do not accept liability for damage caused by decorative or structural defects, or conditions at your property/premises, such as, but not limited to, ill-fitting windows, doors, fascia’s, guttering, window/conservatory trims, Window vents, unsecured windows and doors, leaking seals, decorative bars stuck on glass, rotting frames, flaking paint, open/broken trickle vents, etc.
18. If it’s not our fault, we ain’t payin for ‘owt
19: We accept no liability for decorative bars coming loose or falling from the exterior of the glass. If these bars are correctly installed, our brushes will not damage them in any way. Should they become loose or fall, this is due to the adhesive not bonding correctly with the glass and coming into contact with dust, rain and contaminates.
19. If you’ve got those Chavvy bars on yer glass don’t be surprised if they come off coz they’re stuck on with pikey snot
20: Should we be unable to access any part of your property/premises due to locked gates etc., we will only clean the accessible areas, such as front or side/s. This will typically be charged at 100% of the total clean cost. We will be unable to return to clean the restricted area until the next scheduled clean. To avoid this, please ensure safe access is available. If you prefer keeping your gate locked or access is available through a garage, as licensed key holders, South Dorset Cleaning Ltd can hold a key and access codes in complete safety.
20. We turn up and clean what we can get to – and charge full price no matter what
21: We reserve the right to amend these terms and conditions without notice.
South Window Cleaning Ltd will apply these terms in a fair minded and reasonable manner.
21. We might change our mind in future but be fair with us and we’ll be fair with you
Better/Worse?
Cheers, Tom
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Hummer try not being so condescending, you only a window cleaner. Attacking one personally is a cheap blow and shows your level mentality . At least I do speak four languages how many are you fluent in, beside B/s
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I have a lot of time for the man attempting to be business like in his business.You go mate.
This man has got more business scene that many on this forum, so don`t know a man for trying. Don`t use his spelling as a rod to beat him. Bulling, that`s all it is.
T and C are not a contract, and do not need a signature.
IT`s a expectation of customer conduct in your business procedure.If more had the balls to write one you might not be treated like dirt.
Its so easy to knock it but some do not have the business brains so don`t knock it, if you are weak in your business ability.
Lets rather all duck when a customer treats like us unfairly. Because we don`t have any guts to stand our ground and expect a fair deal and through eggs and put our tails between our legs and stay away.
I think I see what your point is, but I've found that, in this game, the answer is always "Get more work". When you have too much work and can't keep up, any customer who gets upperty or stroppy or messes you about, you weed 'em out and keep going.
When you haven't got enough work, then you find yourself bending to fit anyone and everyone. In my opinion, for what it's worth, if any windy tried to get me to read an A4 piece of paper full of this rule and that rule and blah blah blah, I'd tell the guy "No thanks" I'll use the other 1000,000 who don't make me stick to some un-enforcible waffle.
People see window cleaning as a service, but not as life and death. In the end, if YOU don't clean them, someone else will, and without an A4 bit of paper. People need to get the basics right. Get customers, and stop trying to make customers bend to fit your inability to put more customers into your business.
Keep things simple. Works for me. HTH
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No chance, this is our terms of service, all customers agree to it before the first clean:
Terms of Service:
By using or booking our services you agree to our terms and conditions of trading although we always try to be fair to clients, we have set these simple terms and conditions below to protect us as a business we ask you to respect them whilst using services:
1: All our work is guaranteed but sometimes mistakes can be made. If you are not happy with the quality of your cleaning please contact us within 24 hours and we will return to clean the affected windows without charge
2: South Window Cleaning Ltd will not be held responsible for any damage made prior to cleaning of glass. We will inform you were possible of such damage prior to commencing cleaning.
3: You agree that South Window Cleaning Ltd to provide an all year round service 12 months of the year, All Window Cleaning is on a 6 weekly basis agreed upon after initial consultation. (we do not do one off cleans) our minimum contract is 4 cleans.
4: South Window Cleaning Ltd would expect customer to advice prior to going on Holiday or Time away from home so alternate arrangement can be made. We will still clean you property safely while you are away and will respect and observe your property & home security.
5: South Window Cleaning Ltd will clean you windows in most weather conditions to continue a regular service to our clients, we will still clean in rain and light snow or frost, in the event of heavy rain heavy snow or hard frost we will clean your windows at the next time slot we have available, We do not work in very strong winds as this would be unsafe for us, our pure water systems work in all weathers therefore weather conditions are not an acceptable reason for postponing our services. We can clean your home/premises in all conditions without affecting quality, including heavy rain and temperatures down to minus 12 degrees and below, but excluding electrical storms as this is unsafe,
6: If you wish to postpone or terminate our services, you must provide at least twenty eight (28) days' written notice before the next scheduled date. Failure to do so will result in a 100% charge for any work scheduled within this period.
7: South Window Cleaning Ltd will not accept any doorstep cancellation or deferment of service and will apply a charge of £10.00 to defray cost of arriving.
8: South Window Cleaning Ltd will at all times respect you and your property and will expect the same in return.
9: If for any reason the customer defaults on payment South Window Cleaning Ltd retains the right to seek payment by legal means. This cost will be for the account of the defaulting customer's account.
10: Payment is to be made within 7 days of your property being cleaned, interest will be charged at £2.00 per week until payment is received in full.
11: Our working hours are Monday – Saturday 07:00 – 19:00 access will be required at any reasonable time between theses times ONLY for performing services.
12: Payment may not be with-held as a means of negotiation regarding a conflict between parties.
13: Please clear up after your dog. We may be unable to clean all of your windows if there is excessive dog mess in your garden, however the regular cleaning price will still be charged.
14: We usually increase prices by a small amount on an annual basis. We will always give you 28 days’ notice of any increase.
15: If you have a complaint against any member of staff for any reason please contact us immediately and we will look into the matter accordingly. If our office is unmanned please leave a comprehensive message and we will call to discuss the problem as soon as possible. We will do our best to rectify the situation quickly.
16: All window cleaners are trained to work safely, please do not ask them to do anything that is unsafe.
17: Physical and/or verbal abuse will not be tolerated against any of our operatives or customers for any reason, if this happens window cleaning will be stopped with immediate effect, monies for the clean will still be owed
18: We do not accept liability for damage caused by decorative or structural defects, or conditions at your property/premises, such as, but not limited to, ill-fitting windows, doors, fascia’s, guttering, window/conservatory trims, Window vents, unsecured windows and doors, leaking seals, decorative bars stuck on glass, rotting frames, flaking paint, open/broken trickle vents, etc.
19: We accept no liability for decorative bars coming loose or falling from the exterior of the glass. If these bars are correctly installed, our brushes will not damage them in any way. Should they become loose or fall, this is due to the adhesive not bonding correctly with the glass and coming into contact with dust, rain and contaminates.
20: Should we be unable to access any part of your property/premises due to locked gates etc., we will only clean the accessible areas, such as front or side/s. This will typically be charged at 100% of the total clean cost. We will be unable to return to clean the restricted area until the next scheduled clean. To avoid this, please ensure safe access is available. If you prefer keeping your gate locked or access is available through a garage, as licensed key holders, South Dorset Cleaning Ltd can hold a key and access codes in complete safety.
21: We reserve the right to amend these terms and conditions without notice.
South Window Cleaning Ltd will apply these terms in a fair minded and reasonable manner.
Copyright © 2010-2014 South Window Cleaning Ltd. All Rights Reserved. Designated trademarks and brands are the property of their respective owners.
South Window Cleaning Ltd, 37 Holmes Road, Swanage Dorset, BH19 2JT
WEBSITE: http://www.southwindowcleaning.com TEL: 07881 556795 or 01929 408128, EMAIL: info@southwindowcleaning.com
Registered No: 08788370 Registered in England & Wales, Registered office as above.
There are 3 immediate problems I can see with this, !. Where is the signature line for signing by the customer? 2. Would anyone bother reading all that? 3. If I was the customer I wouldn't take them on, at the end of the day it's just a window cleaning service, our uncles who used chamois wore flat caps and did window cleaning to earn a bit on the side would turn in their graves.
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Most time a customer who is a good customer will take the pee and it makes it a little more reasonable when you can refer to your T&C.99% its stops them and a good customer is kept on.If we just walk this good customer is lost forever.
I had a customer last year not pay and after 9 months settled with a invoiced amount 25 quid my T+C made it possible to get a further 55 pound of her without sweat.I tell you the next windy she uses, they will not try that one again.
It is short sited to see yourself as one business out there on your own, but rather as one of a group within a industry.If you want to spend your lifetime in a industry why not better that industry for all.
I don`t like to blow my own trumpet but I did spend 4years at the University of
Stellenbosch studying for A Degree in Commercial science. I am retired and enjoy window cleaning now as a way to provide stress free,easy money, extra income for my home.
I do appreciate other views but believe me this industry will grow up sooner or later and I am afraid bigger Companies will just push us aside as there is plenty of money to be made in cleaning while we squabble about T&C.If we do not rise to the level that large companies project.
If you have dough's, look at the large window cleaning business that have robbed us of a big slice of your shop/commercial cleaning. So many of us clean these shops as subbies were we were once the man making the real money.
And all you chaps to small minded to move up a notch and be more professional and business minded.Dream well while Rome burns.Let rather argue about T+C and slip into the small time game of subbing were we work for pennies not pounds. Leave T+ C for the big guys your domestic business is next on the big list to acquire. I do not for this reason sub from no monkey as I will be next on there menu for lunch.
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Hummer try not being so condescending, you only a window cleaner. Attacking one personally is a cheap blow and shows your level mentality . At least I do speak four languages how many are you fluent in, beside B/s
Magtig Smithie!
He only asked a question.
What are the four? English (almost ;D), Afrikaans, Zulu and Xhosa?
;)
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Hummer try not being so condescending, you only a window cleaner. Attacking one personally is a cheap blow and shows your level mentality . At least I do speak four languages how many are you fluent in, beside B/s
Magtig Smithie!
He only asked a question.
What are the four? English (almost ;D), Afrikaans, Zulu and Xhosa?
;)
I think it's in descending order, ( means going up every time smithie) ::)roll
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Most time a customer who is a good customer will take the pee and it makes it a little more reasonable when you can refer to your T&C.99% its stops them and a good customer is kept on.If we just walk this good customer is lost forever.
I had a customer last year not pay and after 9 months settled with a invoiced amount 25 quid my T+C made it possible to get a further 55 pound of her without sweat.I tell you the next windy she uses, they will not try that one again.
It is short sited to see yourself as one business out there on your own, but rather as one of a group within a industry.If you want to spend your lifetime in a industry why not better that industry for all.
I don`t like to blow my own trumpet but I did spend 4years at the University of
Stellenbosch studying for A Degree in Commercial science. I am retired and enjoy window cleaning now as a way to provide stress free,easy money, extra income for my home.
I do appreciate other views but believe me this industry will grow up sooner or later and I am afraid bigger Companies will just push us aside as there is plenty of money to be made in cleaning while we squabble about T&C.If we do not rise to the level that large companies project.
If you have dough's, look at the large window cleaning business that have robbed us of a big slice of your shop/commercial cleaning. So many of us clean these shops as subbies were we were once the man making the real money.
And all you chaps to small minded to move up a notch and be more professional and business minded.Dream well while Rome burns.Let rather argue about T+C and slip into the small time game of subbing were we work for pennies not pounds. Leave T+ C for the big guys your domestic business is next on the big list to acquire. I do not for this reason sub from no monkey as I will be next on there menu for lunch.
You're trying to stop the rising tide mate. I live i Germany, and you have to have a "Meisterschein" here to be able to do any cleaning on buildings at all! Except window cleaning. So because these firms have the maintenance contracts on large commercial jobs, it's part and parcel of these contracts to include window cleaning. This part is normally subbed out to small windies. (Not me )
These firms could buy and sell any of the firms I've seen on here, including some of the nationals in UK. In a local company to me "Schulz" they employ directly over 4000 people full time and at least the same on part time basis'.
These sort of firms have no interest on domestic private window customers, as just the invoicing and organisation needed to be at Mrs Smiths at 915am on every 4th Tuesday of the month is just not practical in the bigger picture of running a large organisation.
It's crumbs from the table if you like. So that part of any argument your making about big firms taking the bread off our tables is a non starter.
Whether we like it or not, window cleaning isn't perceived as a "proper" business by a lot of customers. Shiny van and 700 quid poles go un-noticed by the majority, and good quality work and fair price are seen as important to customers.
The fact that telecom engineers, or helicopter pilots do this for a living would come as a massive surprise to most custies. These T&C's are pointless IMO. However, I respect your well put points, but I disagree.
Keep it simple, get more work.
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bob plumb shows his sawn off purdy to any messers
Gav camm just gives em "the stare" - think phil mitchell
Richard "gold plated water" sparklydanglyisparkle just takes the money direct debit anyway
me - normally drop em there and then or tell them there on the when we can fit you in list at more money
we all have different ways
;D
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I sent 5 texts last night but two came back saying "leave them this time come back in new year" I felt like replying with "Bar Humbug"
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:o :o Show 'em your T&C's mate ::)roll
;D
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Can't be bothered with all that malarkey mate!
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:o :o Show 'em your T&C's mate ::)roll
;D
yup will only take 27 texts i rekon
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I have a lot of time for the man attempting to be business like in his business.You go mate.
This man has got more business scene that many on this forum, so don`t know a man for trying. Don`t use his spelling as a rod to beat him. Bulling, that`s all it is.
T and C are not a contract, and do not need a signature.
IT`s a expectation of customer conduct in your business procedure.If more had the balls to write one you might not be treated like dirt.
Its so easy to knock it but some do not have the business brains so don`t knock it, if you are weak in your business ability.
Lets rather all duck when a customer treats like us unfairly. Because we don`t have any guts to stand our ground and expect a fair deal and through eggs and put our tails between our legs and stay away.
Smithie, you say don't use his spelling as a rod to beat him, but this isn't people having a go about a forum post as such, this is an 'official' document which is being handed out to customers. But it reads like it has been put together by a primary school kid. Surely he knows someone, good with words, who could have gone over these terms and conditions, before having them printed out and giving them to customers. I have already said i like the idea in principle, but in order for customers to take it seriously, it needs to look and read professional, and it needs to be much shorter.
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At least he had the courage to put anything on this forum that might resemble T and C. Most knock him and yet they never write any thing of substance.I just see glass houses and i am sure he will amend the small grammar and spelling mistakes. That`s if he every come on here again.
Mr. Gold moet nie kak praat as jy fokal weet.Ek praat soutie, Africaans, Hollandse/Flaams en Bathsotu.Ek lees nie al vier tale maar praat all vier.
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>Smithie
Yebbut; Afrikaans/Dutch/Flemish is one language ...
;D ;D ;D
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>Smithie
Yebbut; Afrikaans/Dutch/Flemish is one language ...gobbledegook
;D ;D ;D
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I have a lot of time for the man attempting to be business like in his business.You go mate.
This man has got more business scene that many on this forum, so don`t know a man for trying. Don`t use his spelling as a rod to beat him. Bulling, that`s all it is.
T and C are not a contract, and do not need a signature.
IT`s a expectation of customer conduct in your business procedure.If more had the balls to write one you might not be treated like dirt.
Its so easy to knock it but some do not have the business brains so don`t knock it, if you are weak in your business ability.
Lets rather all duck when a customer treats like us unfairly. Because we don`t have any guts to stand our ground and expect a fair deal and through eggs and put our tails between our legs and stay away.
I think I see what your point is, but I've found that, in this game, the answer is always "Get more work". When you have too much work and can't keep up, any customer who gets upperty or stroppy or messes you about, you weed 'em out and keep going.
When you haven't got enough work, then you find yourself bending to fit anyone and everyone. In my opinion, for what it's worth, if any windy tried to get me to read an A4 piece of paper full of this rule and that rule and blah blah blah, I'd tell the guy "No thanks" I'll use the other 1000,000 who don't make me stick to some un-enforcible waffle.
People see window cleaning as a service, but not as life and death. In the end, if YOU don't clean them, someone else will, and without an A4 bit of paper. People need to get the basics right. Get customers, and stop trying to make customers bend to fit your inability to put more customers into your business.
Keep things simple. Works for me. HTH
My thoughts exactly.
John