Clean It Up
UK Floor Cleaning Forum => Carpet Cleaning Forum => Topic started by: D Ingram on December 09, 2013, 02:27:50 pm
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Hi
After hiring a Rugdoctor machine from Morrissons in ????????ast
Saturday, the machine has left what appear to be streaks and stripes
from the machine. my wife returned it to Morrissons and made a
complaint to the Manager about it, he gave us a refund and suggested
either he let us have another machine f.o.c. or get a quote from a
company such as yourselves to clean them
The carpets are both approx. 12' x 12' or less, can you tell me how
much it would cost for you to clean them please.
When I have your quote I can then present it to Morrissons and they can
tell us how they propose to pay you.
Is it me or am I missing a trick here ????
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Dave, I had a similar thing a couple of years ago (Tescos on that occasion).
I got the impression that Tescos were going to be paying the money direct to the claimant. Beware.
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I've had this a few times over last couple of years with Morrisons, they seem to pay up but I always get the money first of the customer and let them claim it back.
steve
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Thanks Guy's,
I spoke to Morrisons this afternoon to confirm the claim was true and find out who authorized it, and guess what its their insurance company. I think your right about the money!
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Had it off tescos after customers bag split and red wine went on carpet. Got paid same day.
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I had a customer who claimed they have had 2 carpets replaced by rug doctor because of streaking
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it is surprising that Morrisons would pay out, as it is probably the customer's fault not using the machine correctly, we were called out to correct one a while back the customer had obviously not overlapped hence the lines.
(http://www.cleanitup.co.uk/smf/1386664325_IMAG0114.jpg)
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Ted, can I pinch that picture please.
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you certainly can Paul