Clean It Up
UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: sparkleglass on November 26, 2013, 09:59:30 pm
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got one lad collects the money and says the customer has not paid so puts them in debt book next time round I go and collect and customer says she has paid and the lad says she didn't,,, has anyone else been through this and how do you keep there hands off your money ( no proof ) cheers ??? ???
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signed receipts for customer ?
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This could just be, a genuine mistake by either party. You unfortunately will have to write it off. You could always go down the paper trail route ie Bacs , stading order ect. However it is always nice to have cash flow ! Ed
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I wouldn't be letting staff deal with cash, wrong for a number of reasons but that doesn't really answer your question.
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I used to deal with a lot of cash for my gaffer.
Side with your lad. But remember it. Let the customer off.
2 or 3 times-bin him.
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I take a signature off every cust'y when they pay, makes it
hard for boys to pocket the money and stops the custy saying Im sure
I paid last time ::)roll when there due from last clean.
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hi mate, if possible take online payments or or cheques, have you a business account?
Graham
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whatever you do, dont let your staff have access to seeing a list of customers. because if they leave they can use the list to poach your customers or use it to get a toehold some other way
tother year i had a proper rogue work for me and after he left he poached several of my customers,thank christ he never saw the list of customers cos i believe he would have devastated me big time
keep a gap in their knowledge is my tip
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If you can't let your staff see you work sheets and not collect money while working they should not be working for you. It's all about trust at the end of the day. And that's why your ferrying a load of wasters about cleaning when realistically they should be out cleaning and collecting while you are in a other van with some one cleaning and max the days earning
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The signature is a great idea!
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got one lad collects the money and says the customer has not paid so puts them in debt book next time round I go and collect and customer says she has paid and the lad says she didn't,,, has anyone else been through this and how do you keep there hands off your money ( no proof ) cheers ??? ???
cant say to much for legal reasons but its happened to us to the turn of over 2k , but if in you own mind you don't trust him get rid of him asap no ifs no buts hes got to go
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whatever you do, dont let your staff have access to seeing a list of customers. because if they leave they can use the list to poach your customers or use it to get a toehold some other way
tother year i had a proper rogue work for me and after he left he poached several of my customers,thank christ he never saw the list of customers cos i believe he would have devastated me big time
keep a gap in their knowledge is my tip
Just put a restraint of trade clause in their contracts
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I take a signature off every cust'y when they pay, makes it
hard for boys to pocket the money and stops the custy saying Im sure
I paid last time ::)roll when there due from last clean.
We've been doing that now for over a year. Got the idea off someone on here. Saves all the arguments. We all have these problems with custies claiming to have paid etc. This solution is what we found best. Thanks to whoever it was, or was it you Paul13? ;D
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I take a signature off every cust'y when they pay, makes it
hard for boys to pocket the money and stops the custy saying Im sure
I paid last time ::)roll when there due from last clean.
We've been doing that now for over a year. Got the idea off someone on here. Saves all the arguments. We all have these problems with custies claiming to have paid etc. This solution is what we found best. Thanks to whoever it was, or was it you Paul13? ;D
I have been doing this for years, I started it back in the good old days when
we where trad and our employee turn over was pretty high ;D
If anybody interested I can email work sheets we use, simple stuff but works well
if your sending guys out on there own.
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Try not to employ people you don't trust. Not easy.
Get as many as you can paying via internet banking / card payments / direct debit. Again, not easy.
Go and collect the money yourself?
Signed paperwork will only stop an 'honest' thief. If someone wants to fleece you they probably can, especially if they are handling cash. Signed paper work will mean that thievery will eventually be caught out but probably not straight away.
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hi paul13 could you email work sheets over cheers......shaunbrowne100@gmail.com
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hi paul13 could you email work sheets over cheers......shaunbrowne100@gmail.com
Done, any questions just ask
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Paul, could I also have a copy please?
pauliejames@ntlworld.com
Cheers
:)
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me to please paul. drewwindow@gmail.com
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Paul, could I also have a copy please?
pauliejames@ntlworld.com
Cheers
:)
Done
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me to please paul. drewwindow@gmail.com
Done
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There's a fella in Stamford who has a few boys on his team.
His Mrs collects the whole weeks takings on a Saturday morning.
Regular as clock-work.
I know it's a bit sexist but I wouldn't be happy with my wife carrying 4 figures+ in cash on her but at least he knows his lads ain't skimming.
As has been said-the only real way to sure is using someone you truly trust. But even then you may still get bitten.
I trusted someone almost implicitly but he stabbed me in the back.
Don't know until you know.
On the flip side, when I started I worked for a guy for about 18 months.
I was doing about £6k a month for him and collecting about half(ish)
Half of that again in cash.
Obviously extra's came up every month.
I can honestly say I never creamed off the top.
Conservatory roofs. Extra insides. FSG's. I told him about every single one.
The deal was that I got half of what was earned.
I was happy at that.
Persevere OP. That guy is out there.
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that's the one where the employees will take is the connie roofs, gutter cleaning e.t.c but like you say if its 50/50 then they wont have to. whoever said about restraint of trade is having a laugh most wont be going through books when they first set up anyway and if you have even half intelligent lads working for you not showing them the list/book wont help at all cause they will still know the houses and will just go and knock on each door giving a rock bottom price.