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UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: danno on November 08, 2013, 03:46:39 pm

Title: gutter vac fail
Post by: danno on November 08, 2013, 03:46:39 pm
Has anyone got much info on the viper guttervac from guttercleaningsystems.co.uk ??
My first job with it today was useless, couldnt get any suction every time i lifted it out the gutter anything it had slightly sucked up fell out onto the pavement. Im not slating the company at all just wondering if im doing sumthing wrong or maybe theres a fault?  ???
Title: Re: gutter vac fail
Post by: Avo on November 08, 2013, 05:22:41 pm
Has anyone got much info on the viper guttervac from guttercleaningsystems.co.uk ??
My first job with it today was useless, couldnt get any suction every time i lifted it out the gutter anything it had slightly sucked up fell out onto the pavement. Im not slating the company at all just wondering if im doing sumthing wrong or maybe theres a fault?  ???
sounds odds what size vac is it???
You flushed it through with water I tend to do this on each elevation, small amount to keep hose clear
Title: Re: gutter vac fail
Post by: Dave Willis on November 08, 2013, 05:29:10 pm
If you listen to the motor, very often you can hear the note change indicating a blockage or a kink in the suction hose. Sometimes the sludge on the filter will reduce suction. Wet sandy sludge is a pain.
Title: Re: gutter vac fail
Post by: danno on November 08, 2013, 05:35:04 pm
Its the 3000w model, couldnt of blocked up nothing was getting pulled through it kept falling back out. Do you use this machine?
Title: Re: gutter vac fail
Post by: Avo on November 08, 2013, 05:36:28 pm
Just did a quick search and someone else had the same issue with motor problem on viper from them.. I'd send the lot back mate
Title: Re: gutter vac fail
Post by: Avo on November 08, 2013, 05:38:29 pm
Nilfisk vac on domestic suction is wild
Title: Re: gutter vac fail
Post by: danno on November 08, 2013, 05:42:00 pm
Oh right thats intresting  >:(
Tried ringin them afew times today but no anser
Title: Re: gutter vac fail
Post by: Phil @ Extreme Clean on November 08, 2013, 05:44:24 pm
Danno did you take the filter out ? if you left in and it got wet then that will limit suction i use mine without the filter i would only use filter if i was vaccing dry dust  ;)
Title: Re: gutter vac fail
Post by: danno on November 08, 2013, 05:49:54 pm
Yea mate took the filter out straight away. Should it have enough power to suck the water easily from abucket? When i tried at home the water kept falling back out
Title: Re: gutter vac fail
Post by: Phil @ Extreme Clean on November 08, 2013, 05:56:16 pm
yes it should suck it straight up in seconds mate i'd call them if filter is out and no suction not good make sure machine is airtight and with no hoses put your hand on inlet to feel the suction
Title: Re: gutter vac fail
Post by: danno on November 08, 2013, 06:08:20 pm
Il give it a good go at home tmrw check it out properly, itl be goin straight back if i cant get any joy.
Put me in a great mood to start the day some d#ckhead driving past laughing at me struggling with crap falling allover the pavement lol
Title: Re: gutter vac fail
Post by: Big dee on November 08, 2013, 07:13:04 pm
Avo, should I take the filter out of the Nilflisk?
Title: Re: gutter vac fail
Post by: robert mitchell on November 08, 2013, 07:23:48 pm
the filter in the nilfisk can be left in , its a good design of filter .
Title: Re: gutter vac fail
Post by: hotsteam on November 08, 2013, 07:38:20 pm
Which Nifisk is best ?  ::)roll
Cheers Hotsteam
Title: Re: gutter vac fail
Post by: JSMC on November 08, 2013, 08:36:06 pm
my vac system lays in the garage. pain in the butt they are
Title: Re: gutter vac fail
Post by: Avo on November 08, 2013, 08:59:02 pm
Avo, should I take the filter out of the Nilflisk?
always leave it in while in use.. but I do take it out to dry off after working days
Title: Re: gutter vac fail
Post by: Big dee on November 08, 2013, 11:57:41 pm
Which Nifisk is best ?  ::)roll
Cheers Hotsteam

Nolflisk 30t
It turned up today, it's taking a leap of faith to believe that it will be up to the job. The poles should be here tomorrow. I'll have a go at my own gutters on Sunday morning.
Title: Re: gutter vac fail
Post by: hotsteam on November 09, 2013, 12:06:32 am
Cheers Big Dee, I shall look forward to see how you get on.
Cheers Hotsteam  8)
Title: Re: gutter vac fail
Post by: Total shine cleaning services on November 09, 2013, 12:45:56 am
hi big dee
which pokes did you get?

graham
Title: Re: gutter vac fail
Post by: Big dee on November 09, 2013, 04:45:03 pm
hi big dee
which pokes did you get?

graham
I think you meant to say poles, which is a vexed question as I write this, 16:40 Saturday afternoon.
I'll give it a little while longer before I say more.
Title: Re: gutter vac fail
Post by: Big dee on November 10, 2013, 09:32:05 am
Well it's a nice sunny morning, and I'm going to be at home, I'll be watching the Remembrance Day parade on tv. Not because of patriotism. But because I have to cancel a pre booked gutter clean, as i don't have any poles.
Realising that I would need some for this job, I made an order on Wednesday, to arrive by Friday. I phoned the company on Friday afternoon to find out, that they were still sat in their warehouse, instead of in my house. I explained that they were needed for a job on Sunday, and they promised that they would be with me on Saturday.
Did they turn up?
Am I ped off?
Have I lost confidence in the company?
Will i be in a hurry to order more of their products?
Title: Re: gutter vac fail
Post by: AuRavelling79 on November 10, 2013, 10:57:46 am
Name and shame. CIU roolz!  ;D
Title: Re: gutter vac fail
Post by: Smudger on November 10, 2013, 11:29:19 am
Name and shame. CIU roolz!  ;D
+1

 ;D
Title: Re: gutter vac fail
Post by: hotsteam on November 10, 2013, 12:10:22 pm
Which company Big Dee, as people on here praise good service, we should shame bad service !. ::)roll
They might get their act together or not.
Title: Re: gutter vac fail
Post by: Avo on November 10, 2013, 01:19:35 pm
Which company Big Dee, as people on here praise good service, we should shame bad service !. ::)roll
They might get their act together or not.
The suspense is killing me " Who who who "  ;D
Title: Re: gutter vac fail
Post by: Big dee on November 10, 2013, 06:28:58 pm
I'd be happier to wait until tomorrow, give them the opportunity to give me some good bullish.... sorry excuse.
Title: Re: gutter vac fail
Post by: hotsteam on November 10, 2013, 07:12:41 pm
It was their big chance to impress you, and you could have told us how good they are, but they blew it.
They had 3 days to get the poles to you, after you had told them they were needed for Sunday !.

Not very impressive what happens if you need spares with customers already booked in ?  ::)roll

I would ask for compensation. 
Title: Re: gutter vac fail
Post by: Big dee on November 10, 2013, 07:51:09 pm
It was their big chance to impress you, and you could have told us how good they are, but they blew it.
They had 3 days to get the poles to you, after you had told them they were needed for Sunday !.

Not very impressive what happens if you need spares with customers already booked in ?  ::)roll

I would ask for compensation. 

Here is my worry, if they are f@@king up now, what happens 6 months down the line. However I need to at least hear what they have to say. After all it could be a courier issue or even that the pole were posted from the Philippines! Stranger things have  happened.
Title: Re: gutter vac fail
Post by: Big dee on November 11, 2013, 03:10:48 pm
Caveat Emptor
Title: Re: gutter vac fail
Post by: Dominic Carnell on November 11, 2013, 04:13:11 pm
IMO a courier issue would account for the first failed delivery (Friday), but there can't really be any excuse for the it happening a second time.
Title: Re: gutter vac fail
Post by: Big dee on November 11, 2013, 05:02:50 pm
They have been telling me all day that UPS put it on the wrong van, even though they said "it was still in their warehouse" when I called on Friday, their words on Friday, not mine.

They turned up mid morning but after the b@ll@cks that I'd heard, I've told them, I'm not interested in dealing with them, as I have no confidence of their aftersales should I need it. 

That's led on to even more b@ll@cks

I won't name them because I think they're a company in trouble. This is only my opinion, but it's based on 30 years of business.

Anyway I think it's resolved, but won't really know until tomorrow afternoon.
Title: Re: gutter vac fail
Post by: Avo on November 11, 2013, 05:55:25 pm
They have been telling me all day that UPS put it on the wrong van, even though they said "it was still in their warehouse" when I called on Friday, their words on Friday, not mine.

They turned up mid morning but after the b@ll@cks that I'd heard, I've told them, I'm not interested in dealing with them, as I have no confidence of their aftersales should I need it. 

That's led on to even more b@ll@cks

I won't name them because I think they're a company in trouble. This is only my opinion, but it's based on 30 years of business.

Anyway I think it's resolved, but won't really know until tomorrow afternoon.
so what you going to buy now  ;D you should name them incase someone on here makes the same mistake
Title: Re: gutter vac fail
Post by: Big dee on November 11, 2013, 06:59:05 pm
I called Carbon Fibre Tubes, but they're out of stock. They are manufacturering more next week. I've got work booked in for later this week so it's a little bit of a problem.
Title: Re: gutter vac fail
Post by: hotsteam on November 11, 2013, 07:24:45 pm
I would get my money back and go elsewhere, I was looking at someone's post for Grippa Tank in Bedford, if they can not get  them to you they should be shot. as you are in London   ::)roll
Title: Re: gutter vac fail
Post by: Xtremely Clean on November 12, 2013, 09:48:17 am
Did you get it sorted danno? I've been thinking of buying 1 of these  ???
Title: Re: gutter vac fail
Post by: Big dee on November 12, 2013, 10:49:42 am
Waiting for a call from them this afternoon.
Title: Re: gutter vac fail
Post by: danno on November 12, 2013, 04:47:49 pm
Did you get it sorted danno? I've been thinking of buying 1 of these  ???

All sorted!! Sucked afew buckets full of water through it lastnight looks like abit of roof tile was stuck in the pipe! The suction is ten times more powerfull now even with one motor  ;D
Title: Re: gutter vac fail
Post by: Geoff on November 12, 2013, 05:02:39 pm
If it's happened once, think how often it's going to happen over and over again in the future!

Get some ladders - much more efficient.
Title: Re: gutter vac fail
Post by: Xtremely Clean on November 12, 2013, 05:30:19 pm
Cheers danno, ill still be getting 1 end of month, how do you find the 40' alloy poles are they ok to move around the property? I like the idea of carbon poles but can't help thinking they will wear quickly especially with roof tiles going through them lol!
Title: Re: gutter vac fail
Post by: danno on November 12, 2013, 05:57:43 pm
Iv got the 35' poles mate, i think their fine easy to lift and move around and alot cheaper i expect. Good service with the company too there was no problems sending me a new machine straight away if mine had turned out to be faulty
Title: Re: gutter vac fail
Post by: Xtremely Clean on November 12, 2013, 06:32:46 pm
Cheers mate, looking forward to getting it,  ;D
Title: Re: gutter vac fail
Post by: danno on November 12, 2013, 10:22:20 pm
Let me know what you think
Title: Re: gutter vac fail
Post by: Xtremely Clean on November 13, 2013, 08:53:25 am
Will do mate