Clean It Up
UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: Steve H on October 25, 2013, 09:58:19 am
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Hi Guys,
I have finally taken the plunge and have converted to water fed pole, although will still be trading as well for some properties.
Just wanted to ask if anyone had a leaflet or link to a leaflet (or similar) that I can pass on to customers when cleaning by wfp for the first time. Its much easier to explain im sure with something visual, they can be looking at it while im cleaning the windows.
Thanks in advance fella
Steve
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Just get on with it.
If they want to know anything they'll ask.
I just turned up and cleaned fair enough I lost 2 or 3 but I've gained more than I've lost.
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Just get on with it.
If they want to know anything they'll ask.
I just turned up and cleaned fair enough I lost 2 or 3 but I've gained more than I've lost.
I have to back what DG said.
We did have a wee bit letter which explained about WFP which we got from a supplier but most customer did say 'You anit using that brush on my house' then we explained it to them and they Still said No and some Said Okay we try it and I lost 3 domestic due to that but gained about 4 well paying commercial clients.
I noticed the speed difference when using WFP compared to Trad.
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Just turn up mate and work,
I remember the old days when I converted a trad round to pole stood there with that a4 piece of paper !
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When I went over to wfp I lied and told customers I'd nearly had a fall from a ladder and it made uneasy about using the ladder again and for them to see how it goes with wfp for a few months.
I only had one customer cancel.
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be prepared to loose a few custys.dont get disheartend its a part of a learning curve. dont bother with a letter . you will find you will have a bit of spare time on your hands when you build up speed ;D remember take your time until you have masterd it. i still cock up from time to time and loose a custy.i say you only get out what you put in. they will be times when you get ped off and think what have i done.good luck
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Thanks fellas for the replies, sorry its taken me a while to reply.
I agree with what the replies are telling me, I will just get on with it. I can still offer the trad if a customer is adamant that they done want me to use a pole (if I want to keep them anyway).
Not lost any so far, although only been at it for just over a week, one customer was a bit funny with me today but then came round when I explained how it works. I also tell them to give it a try and if they aren't happy I will clean them again! cant be any more upfront than that.
Thanks again fellas for the replies.
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Yes and eventually you will be laying the law down as you will notice that say next door was 2 times faster and this customer is forcing you to do it for the same price but for a 100% pay cut ;)
But sounds like a plan after a couple of cleans you will know were you are
When I converted I gave them no option only lost a hand so wasn't bad
I feel if I have them options I wouldn't have lost any but then again I gained more time to canvass
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if a lot of your customers are out in the day time working etc, i would just get on with it they wont notice the difference.
if you tell them you are changing then they will be examining the windows for faults and streaks etc.
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Yes and eventually you will be laying the law down as you will notice that say next door was 2 times faster and this customer is forcing you to do it for the same price but for a 100% pay cut ;)
But sounds like a plan after a couple of cleans you will know were you are
When I converted I gave them no option only lost a hand so wasn't bad
I feel if I have them options I wouldn't have lost any but then again I gained more time to canvass
You've still got the other one I spose, so not the end of the world?! ;D