Clean It Up

UK Floor Cleaning Forum => Carpet Cleaning Forum => Topic started by: Paul Redden Countryfresh on October 05, 2013, 08:59:07 pm

Title: Inaccurate work brief
Post by: Paul Redden Countryfresh on October 05, 2013, 08:59:07 pm

Just lately I have turned up at custy's who then ask me to do more than they said originally,
this puts me under pressure and blows my work schedule to bits.  ::)roll  I only want spots she said...
meanwhile I'm there all day doing rugs, stairs, rooms etc,   great for work but annoying  :(

paul

Title: Re: Inaccurate work brief
Post by: Russ Chadd on October 05, 2013, 09:07:36 pm

Being given more work is fine... but accept it on your terms

Title: Re: Inaccurate work brief
Post by: John Kelly on October 05, 2013, 09:08:21 pm

If this makes your other booked jobs late then you need to explain and rebook the extra work for a later date.

Title: Re: Inaccurate work brief
Post by: Mark Weedon on October 05, 2013, 09:24:45 pm

Book jobs like this.

Be with you between 9-10am, 1-2pm. This gives you freedom to do extra room or 2. Can even go 9-11am with 30min away call. Remember british gas, sky, dfs etc will give am or pm and get away with it, so 1 or 2 hour slots is still pretty good.

Mark

Title: Re: Inaccurate work brief
Post by: Kev Loomes on October 05, 2013, 10:49:25 pm

Have to agree with Mark

Giving an hour slot easily allows for being early/late, we do the same.

Title: Re: Inaccurate work brief
Post by: petermaybury on October 06, 2013, 05:08:21 pm

We never give firm appointment times it would be impossible to do unless we booked in far less work. Customers do understand this it is common sense.

peter