Clean It Up

UK Floor Cleaning Forum => Carpet Cleaning Forum => Topic started by: M.Acorn on October 03, 2013, 04:21:10 pm

Title: Customers that make you nervous
Post by: M.Acorn on October 03, 2013, 04:21:10 pm
Had one today,stain removal job,just had a new bed delivered from Harrods,delivery guys had dragged it across the white carpet and left a couple of 6 inch black streaks.
Pulled up in the drive to see a massive house with big pillars outside,4 garages,swimming pool,db7 in the drive.
Gotta be the poshest place I have worked in to date,acres of marble downstairs,which was gleaming,place was done out like a tacky Las vegas casino,they had moved here from Chigwell.
She followed me around as I did the job,putting towels under everything.
Made me nervous as hell,much more likely to muck up when people treat me like that,just puts me on my guard.
Got the desired result and she was happy,but I was glad to be out of there
Title: Re: Customers that make you nervous
Post by: benny d on October 03, 2013, 04:27:30 pm
Its just like doing exams at school. ( I was crap anyway). I even failed my blood test  ;)

Everything is going fine and dandy until the teacher sticks his/her head over your shoulder and it all goes to pot! Same with custys that watch you.

Keep away and all will be fine, keep watching me and im bound to knock over that old Ming Dynasty vase! Nothing but a bit of superglue cant fix.
Title: Re: Customers that make you nervous
Post by: M.Acorn on October 03, 2013, 04:40:36 pm
Exactly that yeah (I was also crap) Still got some of my old school reports and they don't make very good reading,it's why I became a chef,lol.
Wish I could have taken some pics,but she followed my every footstep,think she thought I was going to nick something.
She even told me when I first got there that she was going to follow me around.
Wouldn't have wanted any of that tat in my house in honesty.
Title: Re: Customers that make you nervous
Post by: M.Acorn on October 03, 2013, 05:22:50 pm
Here you go ,this is where I was at

http://www.zoopla.co.uk/property-history/punch-s-grove/the-green/hilton/huntingdon/pe28-9na/15135612
Title: Re: Customers that make you nervous
Post by: Andrew Briscoe on October 03, 2013, 05:37:49 pm
Here you go ,this is where I was at

http://www.zoopla.co.uk/property-history/punch-s-grove/the-green/hilton/huntingdon/pe28-9na/15135612

Only 1.3 acres, your not gonna get many cows, sheep and chickens on that plot.
You get a proper mansion up North for that amount
Title: Re: Customers that make you nervous
Post by: M.Acorn on October 03, 2013, 05:45:55 pm
Crazy isn't it,wonder if their last carpet cleaner is on here ?
Title: Re: Customers that make you nervous
Post by: wayne zabel on October 03, 2013, 06:03:38 pm
I hate being watched when working and luckily it very rarely happens these days,only when in Asians houses usually.

Does anyone have tactful remark to say in such instances so they go away?
Title: Re: Customers that make you nervous
Post by: M.Acorn on October 03, 2013, 06:11:48 pm
Same,it's very rare and yes it's usually the asians that follow me around,wonder why ?
No don't really have anything that I say,tend to smash into them a couple of time while I am wanding,that normally get's the message over  ;D
Title: Re: Customers that make you nervous
Post by: tim handley on October 03, 2013, 07:11:55 pm
agree with the asian thing, i have a few asian customers, they tend to watch/ask questions/comment   a bit too often for my liking........  then spend a while attempting to beat the price down............
Title: Re: Customers that make you nervous
Post by: Teddycare on October 03, 2013, 07:13:27 pm
Some people are just born common, they just can't help it, and coming from Chigwell (birds of a feather) need I say more.
Personally if I get that sort of customer I will put them in their place and if they don't like it I will leave, at the end of the day it is only money God how boring  ;D
Title: Re: Customers that make you nervous
Post by: M.Acorn on October 03, 2013, 07:17:25 pm
Needed the money mate and possibly more work in the future,if she does happen to book me again I will make it clear that I don't like being watched
Title: Re: Customers that make you nervous
Post by: Simon Gerrard on October 03, 2013, 07:51:00 pm
Must admit I'm not keen on posh houses and the posh people that live in them, their jobs always seem more difficult to do with all the eggshells you have to keep walking on. Footballers are ok tho.

Simon
Title: Re: Customers that make you nervous
Post by: M.Acorn on October 03, 2013, 08:10:25 pm
Yeah she was on my case, I always wear overshoes,but before I even got to the door mat she asked me to put them on,then I popped to the van which meant I walked on the gravel about 2 steps,she said oh you will be needing another pair of overshoes on then.
Put my porty in the hall bout 3 feet away from a garish chair,she then scuttled off and got some towels to cover it with,god knows what she thought I was going to do,maybe tip a bucket  in from a distance ?
She was going to lay out towels so I could wheel my machine through the hall,said it has rubber wheels so won't do any damage.
Have visions of her scrubbing the floors after I left,had to wipe the bottom of my bucket,after it had been in the sink,so it didn't drip as I walked through the kitchen !! Bit ott really
Title: Re: Customers that make you nervous
Post by: wynne jones on October 03, 2013, 08:15:47 pm
I have the same problem when I go dogging.

The trick is to realise they are not judging your performance, their mind is on what they are going to do when you've finished.
Title: Re: Customers that make you nervous
Post by: Craigp on October 03, 2013, 08:21:54 pm
I have the same problem when I go dogging.

The trick is to realise they are not judging your performance, their mind is on what they are going to do when you've finished.
;D ;D
Title: Re: Customers that make you nervous
Post by: *Hector* on October 03, 2013, 08:34:35 pm
I always wear overshoes,but before I even got to the door mat she asked me to put them on,

To be fair Mark.... you wear Frankenstein's monster hiking type boots to work.

 ;D ;D
Title: Re: Customers that make you nervous
Post by: M.Acorn on October 03, 2013, 08:40:32 pm
Not any more,think the powerburst wrecked them,now have shoes as can't stretch to the £120 for a new pair  :(
Title: Re: Customers that make you nervous
Post by: Carpet Dawg on October 03, 2013, 08:41:13 pm
Lovely house! I'd have that! Mark, your a hippy!!

But yeah, she sounds like a right pain in the arse! I've told people like that before I cant work under these types of conditions. And walked out on a couple of jobs before because of it.

I can only image its because they don't trust you, in case you nick something or cut corners.
Title: Re: Customers that make you nervous
Post by: M.Acorn on October 03, 2013, 08:49:58 pm
Well yeah too a point suppose I am a bit of a hippy  ;D Maybe she had some bad experiences in the past ?
I have never had that kind of treatment from anyone,happy to leave me in their houses and ,let me do my job and lock up when I am done.
Really wouldn't have wanted anything in there,sure it was all very  expensive,but it reminded me of the stuff you see in the windows of those fruit machine arcade type places,the bed from harrods was brown marble type stuff and had lights around the base.wtf
Mindless consumption in my eyea
Title: Re: Customers that make you nervous
Post by: Darran Pryce on October 03, 2013, 10:15:16 pm
In my neck of the woods, we have millionaires street, called Wigton Lane.  I do many properties in the area and I don't bat an eyelid.  Many of them just leave me to it, or go out for a few hours and come back.  Some of these properties have 7-8 bedrooms, all wool carpets.  Most of the carpets are clean, they just want more of a maintenance clean.  They pay big bucks. 
 
Title: Re: Customers that make you nervous
Post by: tony bish on October 04, 2013, 06:39:43 pm
She may have ocd or something like it . I do a house just like that and the woman has this condition ,and I clean the carpets every 3-4 months .She is a pain in the arris but boy do I get some work from her. She wont have anyone else do the carpets .She once got me round to clean the hall and lounge because she had a fall and the ambulance guys came into house with their shoes on ,and she asked them as she was laying on the floor in agony with a broken hip to remove their shoes or put on covers ( I kid you not  ) they obviously didnt . I have said to her on a number of occasions that the carpets dont really need cleaning ,but she insists .....so who am I to say no .
I have also cleaned her whole house carpets straight after the new carpets have been fitted .So not only did I get to supply and fit the carpets but I then cleaned them .
So dont knock it mate she could turn out to be a very good customer .   
Title: Re: Customers that make you nervous
Post by: M.Acorn on October 06, 2013, 07:19:53 pm
Yes I think your probably right Tony,her old man may be a right task master,who knows,one thing I did learn from her,is how to get the dents from furniture out of carpets completely,steam iron and damp towel,said go over it a few times then leave towel on,she said it took her over a week,going around the entire house removing them,she did a great job as you couldn't see any marks,so may be a case of ocd or just very very house proud.
She said she was in her last place for over 30 years and said the carpets were as good as new when they left,personally couldn't live in a sterile environment like that,but each to their own hey
Title: Re: Customers that make you nervous
Post by: Chris Straker on October 08, 2013, 06:38:22 am
OCD can be a life changing thing but my wife has CDO ........ the same but in the right bloody order, according to Mrs S  ::)roll