Clean It Up

UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: ben M on September 19, 2013, 07:16:03 pm

Title: customer help please
Post by: ben M on September 19, 2013, 07:16:03 pm
I have a customer that i don't really enjoy doing, it's a nightmare and takes forever!
I want to 'get rid' but what can i say as i don't want to just disappear?

Many thanks

Ben
Title: Re: customer help please
Post by: paul ette on September 19, 2013, 07:24:19 pm
put price up?
Title: Re: customer help please
Post by: formb on September 19, 2013, 07:27:29 pm
Quote from: paul ette
put price up?

+1

Chances are if you'd got the pricing right in the beginning you wouldn't mind doing it. Hike it up, if she cancels you're happy, if not, you're happy.
Title: Re: customer help please
Post by: windymiller on September 19, 2013, 07:28:44 pm
there is no such thing as a bad job only a badly priced job as my dad keeps telling me  ;D
Title: Re: customer help please
Post by: jimiwindows on September 19, 2013, 07:34:56 pm
there is no such thing as a bad job only a badly priced job as my dad keeps telling me

+1
Title: Re: customer help please
Post by: G Griffin on September 19, 2013, 07:41:27 pm
I have a customer that i don't really enjoy doing, it's a nightmare and takes forever!
I want to 'get rid' but what can i say as i don't want to just disappear?

Many thanks

Ben

Just dump and replace with two badly priced jobs.
Or tell 'um you're French; they'll dump you  :D.

Seriously, explain your predicament, bump the price up and the ball's in their court.
Title: Re: customer help please
Post by: ben M on September 19, 2013, 07:54:53 pm
I have a customer that i don't really enjoy doing, it's a nightmare and takes forever!
I want to 'get rid' but what can i say as i don't want to just disappear?

Many thanks

Ben

Just dump and replace with two badly priced jobs.
Or tell 'um you're French; they'll dump you  :D.

Seriously, explain your predicament, bump the price up and the ball's in their court.
They love me with my sexy French accent  ;D
the price is good just don't want to do it anymore! i am busy enough
Title: Re: customer help please
Post by: Paul T on September 19, 2013, 07:57:44 pm
Why so bad ?
Title: Re: customer help please
Post by: ben M on September 19, 2013, 08:00:36 pm
Why so bad ?
pain to park, need to call for gate etc...
Title: Re: customer help please
Post by: George P on September 19, 2013, 08:02:56 pm
why not offer it to another windie, explain the probs and they may still want it, you get rid, she still has a windie, youve not let her down and someone has another bit of work you didnt want, problem solved
Title: Re: customer help please
Post by: tlwcs on September 19, 2013, 08:04:11 pm
Why so bad ?
pain to park, need to call for gate etc...

There you go thats the reason, I'm not coming anymore because...........
Title: Re: customer help please
Post by: windymiller on September 19, 2013, 08:05:18 pm
advertise it on here, im sure someone will take it.
Title: Re: customer help please
Post by: ben M on September 19, 2013, 08:05:35 pm
Why so bad ?
pain to park, need to call for gate etc...

There you go thats the reason, I'm not coming anymore because...........
no i don't want to be so honest  ;D
Title: Re: customer help please
Post by: ben M on September 19, 2013, 08:07:17 pm
advertise it on here, im sure someone will take it.
very good idea!
If anyone want a rubbish customer,please give me a call  ;D ;D
Title: Re: customer help please
Post by: Richard iSparkle on September 19, 2013, 08:09:52 pm
just put the price up to a price that you would be happy to do it for.

if that's £50, or £150 whatever it is, there will be a price that would make it worth the troublesome parking and gate!

we've had some houses, usually big ones that were under priced at the start, once it starts getting to me i put the price up to something that makes it worthwhile.  you'll loose most of them as it means they've had a price hike, but the ones you keep become cleans you like.
Title: Re: customer help please
Post by: ben M on September 19, 2013, 08:11:21 pm
just put the price up to a price that you would be happy to do it for.

if that's £50, or £150 whatever it is, there will be a price that would make it worth the troublesome parking and gate!

we've had some houses, usually big ones that were under priced at the start, once it starts getting to me i put the price up to something that makes it worthwhile.  you'll loose most of them as it means they've had a price hike, but the ones you keep become cleans you like.
nothing to do with price mate
Title: Re: customer help please
Post by: barry mallett on September 19, 2013, 10:21:08 pm
Just tell em your moving back to France , cos you miss not wearing deodorant. ;D
Title: Re: customer help please
Post by: ben M on September 19, 2013, 10:21:56 pm
Just tell em your moving back to France , cos you miss not wearing deodorant. ;D
;D ;D ;D
Title: Re: customer help please
Post by: PoleKing on September 19, 2013, 10:23:42 pm
I have a customer that i don't really enjoy doing, it's a nightmare and takes forever!
I want to 'get rid' but what can i say as i don't want to just disappear?

Many thanks

Ben

Just dump and replace with two badly priced jobs.
Or tell 'um you're French; they'll dump you  :D.

Seriously, explain your predicament, bump the price up and the ball's in their court.
They love me with my sexy French accent  ;D
the price is good just don't want to do it anymore! i am busy enough

Does it sound better in your head?
Sexy-lol
Title: Re: customer help please
Post by: ben M on September 19, 2013, 10:25:47 pm
I have a customer that i don't really enjoy doing, it's a nightmare and takes forever!
I want to 'get rid' but what can i say as i don't want to just disappear?

Many thanks

Ben

Just dump and replace with two badly priced jobs.
Or tell 'um you're French; they'll dump you  :D.

Seriously, explain your predicament, bump the price up and the ball's in their court.
They love me with my sexy French accent  ;D
the price is good just don't want to do it anymore! i am busy enough

Does it sound better in your head?
Sexy-lol
apparently i have a sexy French accent,English women love it,believe me mate  ;D
Title: Re: customer help please
Post by: wpclean on September 19, 2013, 10:26:05 pm
Wear a black beret, and a string of onions around your neck, and arrive at the house on a bike . . . . then cut open one of the onions, and rub it on the windows, explaining this will be the method of cleaning the windows from now on !
Title: Re: customer help please
Post by: ben M on September 19, 2013, 10:28:05 pm
Wear a black beret, and a string of onions around your neck, and arrive at the house on a bike . . . . then cut open one of the onions, and rub it on the windows, explaining this will be the method of cleaning the windows from now on !
pmsl very funny mate,well done!  ;D ;D ;D ;D
Title: Re: customer help please
Post by: windiewasher on September 19, 2013, 10:29:57 pm
Kiss the woman so her husband sees.
Title: Re: customer help please
Post by: ben M on September 19, 2013, 10:32:10 pm
Kiss the woman so her husband sees.
too ugly for me,sorry  ;D
Title: Re: customer help please
Post by: windiewasher on September 19, 2013, 10:32:54 pm
Kiss the woman so her husband sees.
too ugly for me,sorry  ;D
Dont worry you want to lose your custy.
Title: Re: customer help please
Post by: ben M on September 19, 2013, 10:35:08 pm
Kiss the woman so her husband sees.
too ugly for me,sorry  ;D
Dont worry you want to lose your custy.
so no need to kiss a ugly old lady then lol
Title: Re: customer help please
Post by: G Griffin on September 19, 2013, 10:37:35 pm
Wear a black beret, and a string of onions around your neck, and arrive at the house on a bike . . . . then cut open one of the onions, and rub it on the windows, explaining this will be the method of cleaning the windows from now on !

And just do one window and say "I'm not doing any more, that shallot".
Title: Re: customer help please
Post by: KS Cleaning on September 19, 2013, 10:38:08 pm
Kiss the woman so her husband sees.
Would that be a French kiss?
Title: Re: customer help please
Post by: G Griffin on September 19, 2013, 10:39:29 pm
Kiss the woman so her husband sees.
Would that be a French kiss?

 ;D
Title: Re: customer help please
Post by: ben M on September 19, 2013, 10:41:11 pm
Kiss the woman so her husband sees.
Would that be a French kiss?
i don't kiss old ugly women lol but to be honest most of english women don't kiss properly  :-X






Title: Re: customer help please
Post by: windiewasher on September 19, 2013, 10:42:31 pm
Just wet them and say your done using tap water and dont rinse.
Or rob her knickers off the line and knock on the door with them on your head.
Title: Re: customer help please
Post by: ben M on September 19, 2013, 10:43:33 pm
Just wet them and say your done using tap water and dont rinse.
Or rob her knickers off the line and knock on the door with them on your head.
;D ;D ;D
Title: Re: customer help please
Post by: G Griffin on September 19, 2013, 10:44:13 pm
Kiss the woman so her husband sees.
Would that be a French kiss?
i don't kiss old ugly women lol but to be honest most of english women don't kiss properly  :-X








Is that why you kiss other blokes on both cheeks?  ;D
Title: Re: customer help please
Post by: G Griffin on September 19, 2013, 10:45:24 pm
Just wet them and say your done using tap water and dont rinse.
Or rob her knickers off the line and knock on the door with them on your head.

Would they be French knickers?
Title: Re: customer help please
Post by: ben M on September 19, 2013, 10:51:48 pm
Just wet them and say your done using tap water and dont rinse.
Or rob her knickers off the line and knock on the door with them on your head.

Would they be French knickers?
French knickers can be sexy to be honest
Title: Re: customer help please
Post by: KS Cleaning on September 19, 2013, 10:53:25 pm
Just wet them and say your done using tap water and dont rinse.
Or rob her knickers off the line and knock on the door with them on your head.

Would they be French knickers?
;D 
Beat me to it, great minds think alike
Title: Re: customer help please
Post by: G Griffin on September 19, 2013, 10:55:58 pm
Just wet them and say your done using tap water and dont rinse.
Or rob her knickers off the line and knock on the door with them on your head.

Would they be French knickers?
French knickers can be sexy to be honest

Peut-etre  :-\.
But I do find they dig into me if I have them on all day.
Title: Re: customer help please
Post by: Bay View WCS on September 20, 2013, 11:29:51 pm
Wear a black beret, and a string of onions around your neck, and arrive at the house on a bike . . . . then cut open one of the onions, and rub it on the windows, explaining this will be the method of cleaning the windows from now on !

And just do one window and say "I'm not doing any more, that shallot".
;D ;D ;D
Title: Re: customer help please
Post by: PoleKing on September 20, 2013, 11:43:35 pm
I have a customer that i don't really enjoy doing, it's a nightmare and takes forever!
I want to 'get rid' but what can i say as i don't want to just disappear?

Many thanks

Ben

Just dump and replace with two badly priced jobs.
Or tell 'um you're French; they'll dump you  :D.

Seriously, explain your predicament, bump the price up and the ball's in their court.
They love me with my sexy French accent  ;D
the price is good just don't want to do it anymore! i am busy enough

Does it sound better in your head?
Sexy-lol
apparently i have a sexy French accent,English women love it,believe me mate  ;D

All I can think of is the policeman in 'Allo 'Allo.
(Dunno if that was aired across the water) Google it.
You'll love it.
Title: Re: customer help please
Post by: richard jagger on September 21, 2013, 06:18:54 pm
Tell them you are leaving the U K to join there French foreign legion as you fed up with the english not wanting to fighy in Siria
Title: Re: customer help please
Post by: robbo333 on September 21, 2013, 06:39:55 pm
Why don't you give her to another local windie who you know will do a good job?
You can send her a text saying
'Dear Mrs Smith, unfortunately I won't be able to clean your windows anymore, but I have arranged for another window cleaner (Fred Smith) who is very professional, to contact you and introduce himself. I am sure he will continue to do a good job on your behalf. I would like to take this opportunity to thank you for your custom.
Title: Re: customer help please
Post by: gary999 on September 21, 2013, 11:08:42 pm
just disappear they wont be shocked

its something thats expected from the french...when the going
gets tough ;)

Title: Re: customer help please
Post by: richard jagger on September 22, 2013, 05:32:19 pm
You chaps are rude to Ben. Don`t worry Ben just tell the customer you want to leave the U K the cooking here is not to good. Eating out in like choking compared to french food. Do you like that one my  French friend. ;D ;D ;D ;D ;D ;D ;D
Title: Re: customer help please
Post by: PoleKing on September 22, 2013, 05:50:21 pm
You chaps are rude to Ben. Don`t worry Ben just tell the customer you want to leave the U K the cooking here is not to good. Eating out in like choking compared to french food. Do you like that one my  French friend. ;D ;D ;D ;D ;D ;D ;D

French food being all brilliant.
I am a bit if a foodie.
The good food is really good but the food in general is dire.
Title: Re: customer help please
Post by: richard jagger on September 22, 2013, 06:38:39 pm
The chefs around Hants area I think were trained at a very bad tannery.I used to work for a butcher and the chefs used to ask me how to prepare some meat dishes. Sorry mate i only eat the stuff.  Altough saying that I do have a small meat product  business that is growing by the day.We produce  South African sausage and a processed dehydrated meat call biktong( us call it jerky)is simalar not not the same.
Title: Re: customer help please
Post by: ben M on September 22, 2013, 10:26:12 pm
You chaps are rude to Ben. Don`t worry Ben just tell the customer you want to leave the U K the cooking here is not to good. Eating out in like choking compared to french food. Do you like that one my  French friend. ;D ;D ;D ;D ;D ;D ;D
yes better food in France but full of bloody French so no thank you, i prefer to stay in uk  ;) ;D
Title: Re: customer help please
Post by: AuRavelling79 on September 23, 2013, 12:20:42 am
Wear a black beret, and a string of onions around your neck, and arrive at the house on a bike . . . . then cut open one of the onions, and rub it on the windows, explaining this will be the method of cleaning the windows from now on !

And just do one window and say "I'm not doing any more, that shallot".

Very funny!  ;D

But if you're wearing that get up you could explain you have too much work on and say:-

"Oooh, Betty! I've got myself in a bit of a pickle!"
Title: Re: customer help please
Post by: richard jagger on September 23, 2013, 06:57:34 am
I have a second small business making biltong,boerewors and drywors(dry cured sausage) and chili meat sticks.
Title: Re: customer help please
Post by: Darran Pryce on September 23, 2013, 08:23:40 am
Hey Ben

What we do is one of two things. 1) put my price up. So let's say it was £15.00 to clean, I would add £4.  2) Just let the customer know you have too much work and going to give the job to your mate.  I do this and he just put's the price up and 9/10 keeps job.

Darran