Clean It Up
UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: Sean Kelly on September 03, 2013, 08:16:14 pm
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Had a lovely chat on the phone with Becci Swann earlier, any of you guys used her telesales service?? What have your results been??
Cheers
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Ask windie washer, I think he has.
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Ive booked her and she's starting on my work monday ive only booked 3 hrs to start with to see what
Happens .
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whats her website called again??????
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Leading call I believe .
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I'm using her now.
Love her!
Very professional.
Always available (a big + in my book)
Really nice phone manner.
Honest & reliable.
What more could anyone want?
She's hot too. 8)
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How much work has she got you???
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ANY ONE GOT HER NUMBER . OR A EMAIL ADDRESS PLEASE.
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How much work has she got you???
I never talk money bud.
Especially on interweb.
Lets just say I'm continuing to work with her.
And I'm tight. Really tight.
becciswan8@gmail.com
Won't post her mobile but email her and she'll come to you
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Shes got me stacks of work so im very happy.
She does a great job.
Very approachable.
Very professional
Very informative.
Don't waste no more time,email her and ask how she can help you.
Shes got me contracts i never imagined i would ever get.
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Hmmmm :-\
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::)roll
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Did you get her to source the numbers, or did you ask her to target specfic areas? what sectors did you find most successful?
We provided numbers and sectors for a short session (6hours) and no appointments were secured.
I was happy with her communication contact, was disappointed that now actual appointments were secured, although I am from a telesales background, so I know this can happen.
Although a spreadsheet is provided showing outcome of call - the guy i had used previoulsy did this and provided an "end of day" report with his findings/feelings on the campaign which I found very useful.
Would I use her again, yes I think I would give it one more go but would be interested from those that had success - did you leave her to source numbers and sectors, OR did provide with numbers or tell her what was to be targetted?
Mrs Smudger
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Hi smudger i sourced my own numbers but the last time i left it too becci and she got me loads of appointments.
I found the best sectors was schools and nursing homes too.
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Did you get her to source the numbers, or did you ask her to target specfic areas? what sectors did you find most successful?
We provided numbers and sectors for a short session (6hours) and no appointments were secured.
I was happy with her communication contact, was disappointed that now actual appointments were secured, although I am from a telesales background, so I know this can happen.
Although a spreadsheet is provided showing outcome of call - the guy i had used previoulsy did this and provided an "end of day" report with his findings/feelings on the campaign which I found very useful.
Would I use her again, yes I think I would give it one more go but would be interested from those that had success - did you leave her to source numbers and sectors, OR did provide with numbers or tell her what was to be targetted?
Mrs Smudger
Did you ask her for an end of day report?
If not then perhaps you should've...
Was there a reason given for no success on each call?
Of the unsuccesful calls made for me, she has put a reason (happy with current windie, done in house etc)
If there's reasons it sounds like you've just hit a dry patch.
Some contacts I have given her, some she has sourced herself.
As we all know, it's a numbers game...
Other than spamming the cold call is the only way to contact a business.
Some businesses just don't respond.
Some do.
Chin up and crack on...
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Hi Mrs Smudger
If you give us the opportunity to continue I believe it would be worth looking at the brief and seeing if we can make any amends. You advised us if the company was happy with their current service not to proceed with promoting your services as you do not wish to step on other people's toes by pinching business.
Unfortunately the companies you asked us to contact were all large and well established, and majority quite happy with their current supplier.
We did get you some info requests which are well worth a follow up as this is a process that some companies like to follow.
I would be happy to discuss any additional requirements you have on top of what I previously provided - please drop me an email and we'll see what we can do.
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You advised us if the company was happy with their current service not to proceed with promoting your services as you do not wish to step on other people's toes by pinching business.
that's where he is going wrong then.. all these companies nursing homes etc all have window cleaners you be hard pushed to find one that isn't.. all there interested in is getting a cheaper price and if they don't you wont get it thel stick with what they got.. if hes having that tone no wonder the poor girl didn't get much for you.
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i emailed her few days ago... heard nowt yet.......
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i emailed her few days ago... heard nowt yet.......
Hi Brian - I emailed you back about 10 minutes later, do you need me to resend?
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We did get you some info requests which are well worth a follow up as this is a process that some companies like to follow.
This is usually where it starts ! Sometimes the current suppliers are ok BUT are they on time,do they do a good job....do they have a backup if they have problems,really getting foot in the door is the hardest I find.
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I'll just pop in here, firstly the thread was about working with becci swan, we have and unfortunately we drew a blank - there's no hard feelings here its business and no where did mrs smudger lambast becci
So lets no try to turn this into a comfrontational thread
With previous experience its a total waste of every bodies time if a client is happy with the current cleaner, mainly because we're not interested in cleaning a 25 bedroom guest house plus extras for £15. We are interested in those who are not happy with service or quality of their current cleaner
Darran
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What areas do you concentrate on Becci ? I'm here in Manchester
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What areas do you concentrate on Becci ? I'm here in Manchester
Hi Shane
We work across the UK and Ireland. It would be great to have the opportunity to work with you and your company, however we are already working with a window cleaner in Manchester and I ensure not to take on clients that will overlap on services.
If you want to drop me an email (address in my profile) I can get back to you should this situation change.
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What areas do you concentrate on Becci ? I'm here in Manchester
Hi Shane
We work across the UK and Ireland. It would be great to have the opportunity to work with you and your company, however we are already working with a window cleaner in Manchester and I ensure not to take on clients that will overlap on services.
If you want to drop me an email (address in my profile) I can get back to you should this situation change.
Great thanks Becci was just thinking about what if you are working for others. If its Archer he has enough work ;D !!
Ok
Will drop you an email in the morning cheers.
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what you mean you spent £50 and didnt get a £700 a month cash under the mat gate open cherry!!!???
i bet she didnt even turn up backpacked with a pure water demonstration to quote the job too :o
no no no this just wont do at all ;D
not having a go at you mr smuder!
its just we window cleaners do often expect the moon on a stick ;D
on a serious note
i think she is easy to work with quite direct reasonable priced i hope she does well im sure she will try her best for everyone it is a numbers game end of the day!
give it another try she seems like the person that will go the extra mile and at least get you a good lead! :)
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I'll just pop in here, firstly the thread was about working with becci swan, we have and unfortunately we drew a blank - there's no hard feelings here its business and no where did mrs smudger lambast becci
So lets no try to turn this into a comfrontational thread
With previous experience its a total waste of every bodies time if a client is happy with the current cleaner, mainly because we're not interested in cleaning a 25 bedroom guest house plus extras for £15. We are interested in those who are not happy with service or quality of their current cleaner
Darran
Totally agree. You are much better targeting those that either don't have a windowcleaner or ar dissatisfied with their current one.
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I'll just pop in here, firstly the thread was about working with becci swan, we have and unfortunately we drew a blank - there's no hard feelings here its business and no where did mrs smudger lambast becci
So lets no try to turn this into a comfrontational thread
With previous experience its a total waste of every bodies time if a client is happy with the current cleaner, mainly because we're not interested in cleaning a 25 bedroom guest house plus extras for £15. We are interested in those who are not happy with service or quality of their current cleaner
Darran
Totally agree. You are much better targeting those that either don't have a windowcleaner or ar dissatisfied with their current one.
i think these are the only ones that will let you quote,£15 25 bedroom buger that!, no point under cuting its a false eco
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what you mean you spent £50 and didnt get a £700 a month cash under the mat gate open cherry!!!???
i bet she didnt even turn up backpacked with a pure water demonstration to quote the job too :o
no no no this just wont do at all ;D
not having a go at you mr smuder!
its just we window cleaners do often expect the moon on a stick ;D
i bet she didnt even t
on a serious note
i think she is easy to work with quite direct reasonable priced i hope she does well im sure she will try her best for everyone it is a numbers game end of the day!
give it another try she seems like the person that will go the extra mile and at least get you a good lead! :)
Sorry that's totally lost me :-[
Darran
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what you mean you spent £50 and didnt get a £700 a month cash under the mat gate open cherry!!!???
i bet she didnt even turn up backpacked with a pure water demonstration to quote the job too :o
no no no this just wont do at all ;D
not having a go at you mr smuder!
its just we window cleaners do often expect the moon on a stick ;D
i bet she didnt even t
on a serious note
i think she is easy to work with quite direct reasonable priced i hope she does well im sure she will try her best for everyone it is a numbers game end of the day!
give it another try she seems like the person that will go the extra mile and at least get you a good lead! :)
Sorry that's totally lost me :-[
Darran
just ignor it its ment to be somewhat of a joke not directed at you at all :)
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Its nice you feel that way about not treading on other people toes but in reality how safe are you from others doing it to you?? dog eat dog springs to mind for me wether that sounds selfish or not im in it for the money and easy life, not to gain friends.
it may be the case with domestic but with commercial business is business and if i can offer a better price and still earn a nice amount from it then ill happily give my price!.
Do you actualy think another window cleaner would care if you was doing 10 linked schools for 10k throughout the year and not say they will do it for 8k being given the chance?? -Of course they would so why wouldnt you??. Thats business.
Look at asda, tesco, sainsbury and the likes!! Always having price wars.
Money talks and every company wants to save money.
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Its nice you feel that way about not treading on other people toes but in reality how safe are you from others doing it to you?? dog eat dog springs to mind for me wether that sounds selfish or not im in it for the money and easy life, not to gain friends.
it may be the case with domestic but with commercial business is business and if i can offer a better price and still earn a nice amount from it then ill happily give my price!.
Do you actualy think another window cleaner would care if you was doing 10 linked schools for 10k throughout the year and not say they will do it for 8k being given the chance?? -Of course they would so why wouldnt you??. Thats business.
Look at asda, tesco, sainsbury and the likes!! Always having price wars.
Money talks and every company wants to save money
could not have put it better myself, plus these places usually looking to save money throughout the year.
window cleaning to business out of all the things they pay for and running costs isn't that important if they save money the will change.. its probably the last thing they are worried about in running there hotel or nursing home or what ever
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Of course you have a very valid point Mick - but we would rather have work that is priced well for us, provide a great service and build relationships with the client, this way when a telecanvasser/door canvasser etc comes a calling we have a good enough relationship, that we do not loose the job, at worst they tell us they are getting other prices and can we match it? Well thats the theory, this is because the job has been won with a realtionship attatched not just purely a price factor. Now I am not saying it works all the time - but so far so good
Customers that are PURELY on price you may find it hard to keep them as, as soon as someone touts for business they will say yes, and just go with the lowest price.
I will stress again if people are HAPPY with their window cleaner (service and price) then we are NOT interested in undercutting, we have a loyal strong customer base, we are selective with our commercial client base. If we wanted to get involved in big tenders and this may come at some point if we want this type of work then maybe our requirements will change. Its the same when we knock doors, if someone has a window cleaner and they are happy, we NEVER tout for his business, we simply thank them and move on to the next door. I am not saying it is wrong to, BUT for our business ethos it is wrong for us. Its an approach we do not choose to use. Of course IF they are NOT HAPPY, and we always ask why, then we are more than happy to quote and (hopefully) get the work.
I am super on the knocker and on the phones (but roles have evolved and I do not have as much time for it as I would like) and I am confident I could pick up lots of "under-cutter/aggressive sale" type work, no commitment let me pop round see if I can give you a better price type pitch, but for now that is not want we are looking for.
I will add that we picked up some super telecanvas based work this year from care homes and schools, all of whom did not have a window cleaner, we have charged good prices and provided an excellent service, and also are building good relationships with the clients.
Mrs Smudger x
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Mrs smudger try some of the business premises in cromer they seem to lot of dirty glass :o
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Just a quick reply from me as we asked Becci to do some work for us just this week. I found Becci very professional and courteous and all communication/contact was also very speedy and professional. The result was two booked appointments and a few e-mails/leads to follow up which I will be doing early next week. Out of the two appointments we secured a contract on a nursing home for £60 every four weeks and completed the first clean on the day of agreeing the contract. Becci was value for money and as stated in another reply on this thread it is a gamble but for us one that was well worth taking.
We will certainly be using Beccis services again.
:) :) :)
Just as an add on the first appointment was for another very large nursing home and they had it done by three lads with traditional cleaning methods. The amount they charged???? £30 every four weeks!!!
The manager of the nursing home even stated that she knew they were getting away with underpaying but if the windie was happy they were happy. I didn,t hang around long to discuss prices.
:) :) :)
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Just a quick reply from me as we asked Becci to do some work for us just this week. I found Becci very professional and courteous and all communication/contact was also very speedy and professional. The result was two booked appointments and a few e-mails/leads to follow up which I will be doing early next week. Out of the two appointments we secured a contract on a nursing home for £60 every four weeks and completed the first clean on the day of agreeing the contract. Becci was value for money and as stated in another reply on this thread it is a gamble but for us one that was well worth taking.
We will certainly be using Beccis services again.
:) :) :)
Just as an add on the first appointment was for another very large nursing home and they had it done by three lads with traditional cleaning methods. The amount they charged???? £30 every four weeks!!!
The manager of the nursing home even stated that she knew they were getting away with underpaying but if the windie was happy they were happy. I didn,t hang around long to discuss prices.
:) :) :)
That's exactly why we don't go looking for "happy with current windie" as the only way to get that work would be to charge £25
We agree with this entire post as already said we have no problems with becci but under our remit she was unfortunate not to get any leads but would use again an the appropriate time
Best regards to all
Darran
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[quote author=Smudger link=topic=175707.msg1484439#msg1484439 date
Customers that are PURELY on price you may find it hard to keep them as, as soon as someone touts for business they will say yes, and just go with the lowest price.
I will stress again if people are HAPPY with their window cleaner (service and price) then we are NOT interested in undercutting, we have a loyal strong customer base, we are selective with our commercial client base.
[/quote]
Smudger u speak a lot of sense with sound principles pity not more with ur attitude ! I reckon u will go much further than any sharks in the business