Clean It Up
UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: dave f on August 22, 2013, 10:56:19 pm
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i had a phone call today from a person thinking i am her window cleaner i had canvassed the area a while ago. it appears that she had no idea who he is or any contact details ,she had found my card. i have had this before when cleaning other houses and having a chat with other customers, just seems that window cleaning isnt as important as some of us may think??? or am i missing something ???
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I advertise in a parish mag and get the odd call, mainly old dears.
There's one guy who's work I will take at every opportunity cause he's a prick.
All the other lads though, I usually know who cleans where, I'll let them know.
All of mine know me though, 90% (domestics, not commercials) know my kids names!
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seems that theres so many so called windys about these days tis hard to find a proper organised cleaner imo
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You need to realise that this job does not come with any respect, loyalty, or friendships, you turn up do the job, and if you get paid on time it is a bonus :P
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due respect thats a negative way of looking at things i always try to get a rapor whith my custys. having said that i got the bullit today because having cleaned a house .it had a lot of card board boxes down the side and one had happend to have been blown against the door and had left a glue mark on the wooden door it was still there the next clean so they had come up with a lame excuse that i had not cleaned the door. this was not part of the job or price.just a a hole who owed for 2 cleans and was looking for another excuse not to pay.just gose to show you cant always jud ;Dge a book.thats why i love this job always full of suprises
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folk have such busy lives these days, not many sit staring at business cards or fliers
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yes but when youve been cleaning the job for a while at some point you get to know your custy at least a little bit out of common curtasy. or is it a northern thing i make sure i introduce my self to all my custys, and go the extra mile .unfortunatley some are a bit funny but know my name when i get the odd moan about somthing and they dont say untill next clean i get one of my cards out and ask them to give me a ring asap .by the way its a new card quite flash so they wont get to board staring at it. like some cheapy vista print cards you see floating about from the summer brigade ;D.__v
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I always insist on giving new custies one of my cheap vistaprint business cards. ;)
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i handed out one of my homemade business cards yesterday,im quite proud of em,but the customer told me straight away that its no good and will get lost in her house . we had quite a long chat,she offered to text me her number but i said no need , i said youre Scottish arent you, yes dyou think cos im a Scot im a bad un, no no ive always liked you
later im thinking she wanted more
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I prefer to set boundaries myself. Reasonably friendly in manner but businesslike with work. Years ago I realised that if it gets too friendly, it can cause problems.
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i handed out one of my homemade business cards yesterday,im quite proud of em,but the customer told me straight away that its no good and will get lost in her house . we had quite a long chat,she offered to text me her number but i said no need , i said youre Scottish arent you, yes dyou think cos im a Scot im a bad un, no no ive always liked you
later im thinking she wanted more
::)roll. Yawn
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Sorry, but all this waffle about demanding respect, know my wife and kids name or else I will cry and chuck your custom etc is all a bit daft isn't it? I mean, you turn up out the blue, clean the windows, get paid and go!
You honestly think they spend their waking hours wondering about their window cleaner???
What ridiculous unfounded egos some people have.
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Sorry, but all this waffle about demanding respect, know my wife and kids name or else I will cry and chuck your custom etc is all a bit daft isn't it? I mean, you turn up out the blue, clean the windows, get paid and go!
You honestly think they spend their waking hours wondering about their window cleaner???
What ridiculous unfounded egos some people have.
I set the boundaries from the out set.
Too much or too little milk in my tea...........they get dumped.
Rich tea biscuits instead of Scottish shortbread biscuits........dumped.
If they don't send me a birthday card.......dumped.
No Christmas tip...........dumped.
If they don't mention how lovely my new hair cut is........dumped........and gate slammed shut on the way out. ;)
Messers. >:(
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Sorry, but all this waffle about demanding respect, know my wife and kids name or else I will cry and chuck your custom etc is all a bit daft isn't it? I mean, you turn up out the blue, clean the windows, get paid and go!
You honestly think they spend their waking hours wondering about their window cleaner???
What ridiculous unfounded egos some people have.
I set the boundaries from the out set.
Too much or too little milk in my tea...........they get dumped.
Rich tea biscuits instead of Scottish shortbread biscuits........dumped.
If they don't send me a birthday card.......dumped.
No Christmas tip...........dumped.
If they don't mention how lovely my new hair cut is........dumped........and gate slammed shut on the way out. ;)
Messers. >:(
Hahaha!!
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I think it is important to have something that sets you apart from the rest. It makes life easier for everyone involved if even if they have lost your contact details all they need to do is Google "window cleaner" and "your USP" and boom there you are.
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Sorry, but all this waffle about demanding respect, know my wife and kids name or else I will cry and chuck your custom etc is all a bit daft isn't it? I mean, you turn up out the blue, clean the windows, get paid and go!
You honestly think they spend their waking hours wondering about their window cleaner???
What ridiculous unfounded egos some people have.
I set the boundaries from the out set.
Too much or too little milk in my tea...........they get dumped.
Rich tea biscuits instead of Scottish shortbread biscuits........dumped.
If they don't send me a birthday card.......dumped.
No Christmas tip...........dumped.
If they don't mention how lovely my new hair cut is........dumped........and gate slammed shut on the way out. ;)
Messers. >:(
Your way too soft, I expect a tip on every clean and for the customer to pack away my gear while Im drinking
my tea.
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I give them every opportunity, however, to about 90% I am "The window cleaner".
I like it that way, my polo shirts have Window Cleaner in big letters across the back, in case there is any confusion.
I have a sign written van, and all my details on a card, but it is simply easier to just be "The window Cleaner"
It is a two way street, I have no idea who they are either. They are logged as an address and clean details.
It doesn't mean that we don't get on, I have a great working relationship with hundreds of people who's names are a complete mystery, and vice versa.
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It never ceases to amaze me that people can be security conscious to the point of paranoia and yet they allow "the window cleaner" free access all around their property whether they are at home or not and yet when I call to canvass and they say they already have a window cleaner they haven't the faintest idea what his name is or how to contact him :o
If their windie were to do some damage, rob the place, let the prize Pomeranian escape etc, he'd have it away on his toes and they'd be left trying to explain to the police and their insurance how come they'd been so stupid.
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Mine have address and phone number and e-mail from me. All I usually need from them is surname and sometimes I might need a mobile number to text for access. Common sense really.