Clean It Up

UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: stuart mc on August 07, 2013, 09:21:30 pm

Title: just out of interest, how would you answer this
Post by: stuart mc on August 07, 2013, 09:21:30 pm
Hi there, I got your details from Heather ***** (a friend of my wife Jennifer whose windows you clean). I have a leaking gutter round the back of my house, 3 ****** Drive Falkirk. I don't think it's a very big job. In the past I have fixed it by going up ladders and snapping the gutters back together but I no longer have ladders. Would you be able to give me a quote for how much it would likely cost for you to fix it for me? Thanks, Brian.
Title: Re: just out of interest, how would you answer this
Post by: C o z y on August 07, 2013, 09:23:59 pm
Rent out your ladder Stu, for 50 quid, or send your apprentice.  ;D ;D ;D
Title: Re: just out of interest, how would you answer this
Post by: HampshireWindowCleaning on August 07, 2013, 09:29:22 pm
It's funny how people just assume us window cleaners do other jobs that involve ladders.
I got a call the other day asking for a quote so I drove round thinking it was a quote for window cleaning but when I got there they wanted the tiles on their roof cleaned  ???
Title: Re: just out of interest, how would you answer this
Post by: Susan Dean (1stclean) on August 07, 2013, 09:32:19 pm
quote for the job then try and talk him into a 4 weekly
Title: Re: just out of interest, how would you answer this
Post by: LBWCS on August 07, 2013, 09:37:57 pm
Sounds like a genuine question from a genuine person. Take it at face value and quote it. Nothing complicated here
Title: Re: just out of interest, how would you answer this
Post by: stuart mc on August 07, 2013, 09:43:34 pm
Sounds like a genuine question from a genuine person. Take it at face value and quote it. Nothing complicated here

yes if I fixed gutters, I clean windows ??? roofers fix gutters, I clean windows, hire companies rent ladders
Title: Re: just out of interest, how would you answer this
Post by: ben M on August 07, 2013, 09:44:41 pm
Hi there, I got your details from Heather ***** (a friend of my wife Jennifer whose windows you clean). I have a leaking gutter round the back of my house, 3 ****** Drive Falkirk. I don't think it's a very big job. In the past I have fixed it by going up ladders and snapping the gutters back together but I no longer have ladders. Would you be able to give me a quote for how much it would likely cost for you to fix it for me? Thanks, Brian.

tell him off  ;)
Title: Re: just out of interest, how would you answer this
Post by: Michael Peterson on August 07, 2013, 09:46:50 pm
just tell him its not a service that you offer
Title: Re: just out of interest, how would you answer this
Post by: stuart mc on August 07, 2013, 09:57:12 pm
sorry I know how I will answer, just wondered how you would

like a written response
Title: Re: just out of interest, how would you answer this
Post by: AuRavelling79 on August 07, 2013, 10:15:12 pm
If I was a ladder user and happy to do the job and I was driving by and it was literally clicking a gutter back in (ie 5 minute job) I'd say a tenner.

If I couldn't be bothered I'd say.

Thanks for the enquiry but my insurance only covers me for window cleaning/I don't use ladders/I'm too busy with my regular window cleaning for extra jobs, so I will be unable to quote for the job.
Title: Re: just out of interest, how would you answer this
Post by: LBWCS on August 07, 2013, 10:17:10 pm
Sounds like a genuine question from a genuine person. Take it at face value and quote it. Nothing complicated here

yes if I fixed gutters, I clean windows ??? roofers fix gutters, I clean windows, hire companies rent ladders
So simple, if you just clean windows say no. Why the debate?
Title: Re: just out of interest, how would you answer this
Post by: stuart mc on August 07, 2013, 10:28:34 pm
Sounds like a genuine question from a genuine person. Take it at face value and quote it. Nothing complicated here

yes if I fixed gutters, I clean windows ??? roofers fix gutters, I clean windows, hire companies rent ladders
So simple, if you just clean windows say no. Why the debate?

I am not having a debate, just wondered what your reply would be

malc yes that has occurred to me ;) had a look at address and the second will be used, although I will miss the insurance bit

although I was thinking on leaving a polite option of "if it is worth my while I may change my mind"  but worded politely and well to be worth my while ;D and probably not theirs
Title: Re: just out of interest, how would you answer this
Post by: robertphil on August 08, 2013, 03:31:02 am
my reply would be i only do things like that for my window cleaning customers. who cleans your windows?
Title: Re: just out of interest, how would you answer this
Post by: king marko on August 08, 2013, 08:06:13 am
Any job I'm not interested in taking on I usually say my insurance doesn't cover it  ;D
Title: Re: just out of interest, how would you answer this
Post by: dazmond on August 08, 2013, 08:29:40 am
sorry mate im stacked out with window cleaning work.cant you borrow a set of ladders from a neighbour?

this is what i would say. ;) :) :)
Title: Re: just out of interest, how would you answer this
Post by: andyM on August 08, 2013, 08:47:22 am
I have avoided a situation such as this in the past.
I went to quote a house for window cleaning and then they told me there was a problem with the guttering leaking on one of the joins, and they asked me if I could sort it.
I gave the quote for window cleaning but declined to get involved with repairing the guttering as I didn't want to be responsible for any on going problems that might of occurred afterwards.
I think I made the right decision for me.
And I never heard from them again........
Title: Re: just out of interest, how would you answer this
Post by: richard jagger on August 08, 2013, 09:56:40 am
Do the job its easy money and stop being so full of pooe. You all go on s if its a cheek to ash.
Title: Re: just out of interest, how would you answer this
Post by: Rayleigh Window Cleaning Services on August 08, 2013, 09:58:24 am
Any job I'm not interested in taking on I usually say my insurance doesn't cover it  ;D

+1
Title: Re: just out of interest, how would you answer this
Post by: Dominic Carnell on August 08, 2013, 11:50:07 am
I would text him the number of a local handyman/roofer, and politely decline the offer of work.
Title: Re: just out of interest, how would you answer this
Post by: andyM on August 08, 2013, 12:15:35 pm
Do the job its easy money and stop being so full of pooe. You all go on s if its a cheek to ash.

But some people expect that because you "repaired" their guttering that any further problems they might encounter are your responsibility.
Hence why I avoid these situations, even though it probably is an easy fix it's not necessarily easy money if they expect you to go back and resolve another issue later on because "you didn't fix it properly last time".
Title: Re: just out of interest, how would you answer this
Post by: LT carpet cleaning on August 08, 2013, 12:59:50 pm
Do the job its easy money and stop being so full of pooe. You all go on s if its a cheek to ash.

In English?
Title: Re: just out of interest, how would you answer this
Post by: jimiwindows on August 08, 2013, 01:19:37 pm
 £50 job done 5 mins
Title: Re: just out of interest, how would you answer this
Post by: richard jagger on August 08, 2013, 01:47:12 pm
I have down this type of thing for years and have never had to go back for anything. THE ONLY PROBLEM I HAVE HAD IS THE CUSTOMER MIGHT JUST THINK YOU A GREAT.