Clean It Up
UK Floor Cleaning Forum => Carpet Cleaning Forum => Topic started by: rycalshaw on July 23, 2013, 02:46:54 pm
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there must have been half a dozen posts this week on facebook from people requiring a carpet cleaner, every one said exactly the same thing "does anyone know any CHEAP carpet cleaners". not one of em said they wanted a GOOD carpet cleaner, i,d really like to know how much these people are realistically expecting to pay. it seems quality isn,t really a requirement in these days of austerity.. :( :(
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Quality is always a requirement. Just because people say, 'cheap,' doesn't mean they will expect a less than perfect job.
Also, a lot of people have had their carpets cleaned before and had a less than satisfactory result and believe that that is as good as carpet cleaning gets and so if they have it done again they might as well pay as little as possible.
Other people think next time they will look for a carpet cleaner than can deliver a quality result, only this time they'll be prepared to pay for it.
Simon
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went to job yesterday where somebody had the job done buy a a cheap cleaner a few days before.
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Could it be the source of the enquiry? .... Facebook
Or the people who you communicate with on Facebook are cheap people, if all your friends on Facebook were upper class people do you think you would get them asking the same 'cheap carpet cleaner' question
My leafleters asked me if I wanted to put an ad on his Facebook page so all his friends would see it, but all his friend are chavs & dolewallers why would I want his friends as customers?
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wow mike, bit of a sweeping statement there, its an advertisement page for my area not my friends page, why would you think my friends were cheap and also how do you know your leafleters friends are all chavs and dolies..
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Sorry mike is right on the whole unless you have a statement like chris Straker who sells 'Eco' as well as quality but many Eco warriors know that they will have to pay more.
Filtering your enquiries can stop 'chizzits' and save you time and heart ache of the 'I'll let you know brigade' that could knock your confidence.
Shaun
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Mikes 100% correct, I tried FB after some so called marketing guru said its the way of the future, umpteen calls later and everyone was described perfectly by Mike.
FB page now deleted, I don't want people who want "a cheap carpet cleaner"
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This is what happens when you get your friends to like your page rather than attracting targeted prospects.
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i, m not saying mikes not correct in saying that most who look on facebook are after a cheap deal, thats what i was alluding to in my original post, dont think it helps when theres people offering carpets for £10 and suites for £35 ( a lady advertises in my local paper every week), a lot of people seeing this may think its the going rate......oooh its grim up north
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I use Facebook quite affectivly, yes i get price shoppers, but i get price shoppers from every form of advertising, Biggest job i had from Facebook was for £900, that was last xmas, i've worked for the same family 3 or 4 times since then, infact i had a job today from them, one small vomit stain £60, in and out in 20mins, if i get a enquiry from a price shopper, i give them my price, if they dont want to pay it, fine, move on to the next, Its another avenue of enquirys, I'm still lost with Twitter though! ;D
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wow mike, bit of a sweeping statement there, its an advertisement page for my area not my friends page, why would you think my friends were cheap and also how do you know your leafleters friends are all chavs and dolies..
Why were people going onto your advertisement page and asking.....
"Does anyone know any CHEAP carpet cleaners" ??? ???
I have seen my guys Facebook page, calling the chavs & dolewallers is paying them a complement ;) ;) scagheads and thieves would be closer to the truth ;D
Did'nt mean any offence with my questions ( not statements ) just trying to look at it from a different angle
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I quoted a job 2 days ago, £120 , no chance she already been quoted £40 over the phone, i DID TRY to sell her benifits of my quote ::)roll.
I was asked to price a suite and footstool, insisted on a ballpark figure , i quoted £120 , she had already been quoted £40, welcome to it i though. an hour later had a call from a cleaning company that pass me work on " we have a customer would like a quote for her suite cleaning" I took her number as i was dialing i saw i had already recieved a call from that number .YES , same lady ;D i called her , "hello , are you still looking for a cleaner" ? "yes how much do you charge" she asked , "same as an hour ago " i said ;) she clicked and said , well im trying to find the cheapest possible ::)roll. i guess you might even of had a call from her Mike.
On the other hand, i am cleaning a restraunt nexy week, I used to clean every 6 months, but not done for a year. Why ? they got somebody else to clean it when I asked !! and not happy , will i come and clean again for them? go on then, but its another £20 on my usual charge :)
Geoff
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Posted by: Ian Gourlay Posted on: Today at 03:45:43 pm
went to job yesterday where somebody had the job done buy a a cheap cleaner a few days before.
How did this job go Ian? What kind of condition were the carpets in after the "Cheap Job"? & what was it like after your Professional job...? Curious & Intrigued.com :)
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I find the quality debate a bit confusing/amusing.When I do high end properties the carpets there are usually pretty clean and only need a maintenance clean.Surely this isn't quality work as the carpets are cleanish.
Its the other end of the scale were clients have abused the carpets with spills and footwear,yet these are usually the ones that want a cheap price.
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It's down to respect, people don't respect their carpets and dont respect the work to be carried out and then don't respect their carpet there after, cleaning nicer homes with light soiling is far easier work in this heat but the customers are harder to find.
Shaun
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James Do not want to reveal to much as there are sleepers on here. watching
Been in poor health for two years and wanted to keep my resurrection secret but was spoted on the third day.
But I did come out with £90 compared to £30
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Are these people really cheapskates and price shoppers? Maybe some of them are, but there are those that can be converted into loyal customers if you take the time to nurture them.
Simon
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rycalshaw
In my experience its value people want the best service for the best price its that balance that hard to get in marketing without swinging from one end to the other.
Respects
Ian Harper
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Thanks for your reply Ian, however i am now even more intrigued...What do you mean about "sleepers watching"? its ok to explain as you dont need to name names...
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haha, he means there are people who read this forum who don't ever post.
Your competitors are watching.
Thats the reason many won't say to much about their business, marketing, advertising, sources of work ect.
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Scabbing Lurkers is more descriptive.
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They should really ban people that don't have a certain amount of post count per day average. Would get rid of some of the takers.
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Yes... That makes perfect sense now
Briefly i thought that it meant something to do with the Government? lol
I have joined this forum to learn about perfecting tecniques & am interested about members reviews on the vast array of cleaning products to choose from & which ones work best etc etc, Also about the various different items of equipment available... "Pro's & Cons" of this & that... also to try & help out with advice myself if & when i can... I have done courses with Ashbys & prochem on carpet cleaning about 12 years ago... but i feel i could maybe do some more courses to keep updated & with the times... I use nearly exclusively Ashbys cleaning products, but feel there are probably more superior products within the Prochem range, which i would be happy to try... However i do get great results most of the time... sometimes there are marks that refuse to come out no matter what, but i guess that happens to most of us from time to time? I mean if we could bring Every carpet back to new Every time, then we could charge a fortune... or maybe thats just me & you guys get that result already? All i know is that i clean every carpet like it was my own, never leave a carpet wet & give 110% no matter how long it takes me, I like to leave every job knowing that i couldnt have possibly got it any cleaner... Im a bit of a perfectionist & it helps havig good kit! i dont think i would get the same satisfaction if i used a vax..lol
That is the reason why i am here... :)
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wow mike, bit of a sweeping statement there, its an advertisement page for my area not my friends page, why would you think my friends were cheap and also how do you know your leafleters friends are all chavs and dolies..
Why were people going onto your advertisement page and asking.....
"Does anyone know any CHEAP carpet cleaners" ??? ???
I have seen my guys Facebook page, calling the chavs & dolewallers is paying them a complement ;) ;) scagheads and thieves would be closer to the truth ;D
Did'nt mean any offence with my questions ( not statements ) just trying to look at it from a different angle
I think you may find that these people your talking about have more spear money in there pocket every week then most of your custy mike
trust me your middle glass 2,4 children type people are living week buy week and doley scumbags are doing very well !!! bet there have a bigger tv then you !all the sky channels , and smoke and drink the weight everyday
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Spot on Susan.
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I found that all the time when I used to do work in lower class households. Schemie people all seem to have big TV's!! Its like their goal in life, to have a huge telly.
Hardly a indication of wealth though or how much disposable income they have ::)roll
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I'm not bothered about a persons wealth I'm more bothered about if they want their cleaning done at the price I quoted demographically the 2.4 family seems to fit my business nicely.
Shaun
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I have 2 staff members that do all my work through facebook.
the maximum I can charge on there to get work is .....
1 room £15
2 rooms £26
then £10 per room there after.
they all expect free deodiriser
we use a prochem truckmount so not a cheap carpet clean.
we find a lot of people we get from facebook are on benefits and still say are prices are too high.
we are expected to keep to the above prices even if we travel 30 miles away.
a lot of the work cancels on the day and a lot of them only book in for 1 room to be cleaned so don't really benefit apart from giving my company a respectable name
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Ben,
Sounds like FB is more of a liability than an asset.
Simon
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I remember a very similar thread on here a year or two ago on here basically saying Adwords was rubbish. Everyone chimed in saying yeah I tried that once and didn't work. The odd person said they did well on it either by luck or had actually figured it out. I think the same is true with FB now.
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awww, Ben them margins are tight.
I think you should make the rules not your customers.
Set a min order of £65, your never look back.
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I am a member of a "mummy and parent" Facebook page... I find women on there post messages such as "does anyone know of any cheap carpet cleaners?" These are women from wealthy areas with nice homes who can afford a quality job done.
I think people just like to feel like they are getting a bargain but in the back of their minds they know a cheap job is going to be exactly that!
The amount of women who have moaned about Groupon carpet cleaning deals is quite unbelievable... "I paid £80 for my 4 bed house and the carpets still looked dirty once they has gone"
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I am a member of a "mummy and parent" Facebook page... I find women on there post messages such as "does anyone know of any cheap carpet cleaners?" These are women from wealthy areas with nice homes who can afford a quality job done.
I think people just like to feel like they are getting a bargain but in the back of their minds they know a cheap job is going to be exactly that!
The amount of women who have moaned about Groupon carpet cleaning deals is quite unbelievable... "I paid £80 for my 4 bed house and the carpets still looked dirty once they has gone"
I get the same here
" last guy charged me 110 pounds for my frontroom and you have done it for 35 and its cleaner and dryer and you have used that massive cleaner outside !"
me " because he ripped you off , must of been one of them new guys" that's trained to rip off there customers ;D
should see the look on there faces when I say that !
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Yes your the winner at £35 ::)roll
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Yes your the winner at £35 ::)roll
I am the winner because ive not cleaned a carpet in a 2 year why bother ???
much easyer shopping or rideing my horses as I am sure you will agree ????? why bother sweating yourself when you can get paid for just answering calls ;D
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Yes your the winner at £35 ::)roll
;D haha, cracker! faf
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The Facbook side can get you a lot of work. We don't use it much now because the army is pulling out of Guurmany soon, so we're going into the German side of the game from next year.
I used to post this ad in various Facebook groups and local pages.:
UPHOLSTERY CLEANING Quotes are FREE. Why not join our group for future reference. We work within 80 KM's of Herford. You can call us on 05221 34 644 0 or on our Facebook page WE ALSO PROVIDE INSURANCE VERIFICATION FOR CLAIMS.
http://www.facebook.com/group.php?v=wall&gid=217388302773
We used to paste that up every week and had over 400 members in the group at one stage. It would bring in about €1000 to €2000 worth of work per month, so was worth 15 minutes work a week to post the ad in the groups.
These groups we posted in were army interest groups, buy and selling pages, hobby pages etc. Free advertising and good results.
Ofcourse, because it's army we're working with, we don't have any dolies or chavs lol ;D
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Chris don't the 'group' pages get annoying at you posting an ad? don't they delete the post?
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No mate, I always ask when joining if they mind me popping an ad in every week. Never had a refusal. Just good manners I suppose, and it must make a good impression as others just spam, and as an admin, that must be annoying.
Over here, it's easy because the Brit market is compact and has many pages and groups. Not sure about areas in the UK mate. Perhaps local hobby groups, riding school groups. Local rugby team groups and other sports. etc etc
One I post on is a police page.
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One I post on is a police page.
that is just your weekly reporting in as per your bail conditions :P :P
;D ;D
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Watch it Hectoid! ;D
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;D ;D
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I started up as a car valeter in april this year, i charge in line with other valeters in my area. i found the same with facebook that getting a job was like 1 in 10 of enquiries. Everyone wants a great job done really cheap. I just refuse to budge on prices, id rather not earn the money than do it cheap.
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my prices are now fixed prices. so if they don't want to pay that price then onto the next one.
people on facebook swap and sale pages are on there for a reason. they have not got any money.
so they will always go price over quality.
we do get so much work through facebook but as somebody said above margins are tight.
working through facebook your guaranteed every customers carpet clean you do, you will get 3-4 recommendations from each one.
we only use this facebook prices now for as we call it dashboard cash lol