Clean It Up
UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: colin stee1e on July 12, 2013, 11:16:51 pm
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Do any of you use a signed contract with a crusty. Term and conditions etc.
Thanks
C
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Absolute and complete and utter waste of time and not enforceable anyway.
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Try it, and let us know how you get on ;D
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Hard enough getting domestic customers at times never mind getting them to sign a contract.
What would be the point all good rounds are built on good honest customers.
Messers would still get the better off you coming out with things like.
I would need to see how well you clean the windows before signing then once you've cleaned
them say no I don't think ill bother.
Target the right customers.
Clean payment or no second clean and you wont go far wrong.
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I have been doing this for quite a while, with no problem.
It lets the customer know things like you need notice if they want to cancel for one clean etc.
Roy :)
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We have Ts&Cs on the quote. The customer is technically agreeing to them when they give us the go ahead. Never tried to enforce anything on it as it would be futile. It does let them know where we stand though.
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Lmao contracts the customer decides if they want a window cleaner not you.
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Lmao contracts the customer decides if they want a window cleaner not you.
???
You decide if you want a mobile phone not O2, you decide if you want british gas to supply your leccy or to service your boiler not them, you decide if you want broadband not TalkTalk. Your choice if you want sky TV.
All of those services need a contract, Christ, even my milkman has terms and conditions.
I am struggling to think of ANY regular service that does not require some kind of customer agreement.
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Lmao contracts the customer decides if they want a window cleaner not you.
???
You decide if you want a mobile phone not O2, you decide if you want british gas to supply your leccy or to service your boiler not them, you decide if you want broadband not TalkTalk. Your choice if you want sky TV.
All of those services ned a contract, Christ, even my milkman has terms and conditions.
I am struggling to think of ANY regular service that does not require some kind of customer agreement.
your a window cleaner
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you're a window cleaner
So?
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Dont compare a window cleaner to sky ect. Lol.
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Don't compare a window cleaner to sky etc. Lol.
ROFLMAO what about the milkman then? LMAO or servicing my boiler? LOL Or PAT testers?
Why not compare them? There is no need for these contracts other than to ensure that both parties know where they stand and to extort more money from you than perhaps you need to pay.
I don't have contracts on domestics as I said but they are a necessity for commercial customers. Not really laugh worthy when you think about it.
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Comms yes doms no.
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Comms yes doms no.
Once you have a set of general terms and conditions set up why not give them to domestics also??
Like I said I have never tried to enforce them as it would be a waste of time. Maybe, just maybe, some of my customers would have been a pain in the harris but having read my Ts&Cs and taken them on board they have been no problem. I'll never know but I feel sure this IS the case.
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Nothing wrong with letting your customers know your terms and conditions.
Frequency of cleans when payment is due and so on.
But thats different to a signed contract.
I personally wouldn't start laying down the law on a new customer as most
don't need it and it wont stop messers.
Good rounds are built on customer and cleaner trust.
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Surely T&C's have the advantage of letting your customer know what they can expect from You. Isn't this a potential selling point when canvasing?
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Lmao contracts the customer decides if they want a window cleaner not you.
???
You decide if you want a mobile phone not O2, you decide if you want british gas to supply your leccy or to service your boiler not them, you decide if you want broadband not TalkTalk. Your choice if you want sky TV.
All of those services ned a contract, Christ, even my milkman has terms and conditions.
I am struggling to think of ANY regular service that does not require some kind of customer agreement.
your a window cleaner
Words fail me.
I think Soapy is right though. Not a contract, but terms and conditions. They would be enforcable too.
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The wise will listen to Roy Harding and Soapy Souter. They are very successful window cleaners. To mock their opinions is to do yourself (and them) a disservice.
When I think of some of the million pound properties in the Wye Valley where Roy has his business and the amounts involved I can understand why you might have a contract.
Personally I see no need for anything in writing for any of my domestic customers who are nearly all in the £10 - £30 a time bracket other than an occasional email to clarify a specific job from time to time.
sfwc's "just a window cleaner" maybe how he views himself and his aspirations which is fine if he's happy with that; but I won't let that attitude be projected upon me so why should anyone else.
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Gold what I meant was window cleaner & sky ect completely diffirent.
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They are different, but they are both businesses which interact with their customers. If you have terms and conditions it doesn't mean that you are going to sue or attempt to sue someone who breaks them, they simply show your customers what you expect from them.
Lots is said on here about educating customers and we all at some point are likely to have to do that. Giving them a piece of paper with the education already on it can save a lot of time and you can then simply refer to this if at a later date should there be an issue.
Go into a verbal agreement without terms and conditions and you'll probably have to explain your side of the situation at some point in the future. It clarifies the scenario and states that you expect something from them in the form of an acceptable and workable relationship. Theres lots to be said for them.
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Take a look at Sky or any of the big companies selling anything from insurance to holidays.
All their terms and conditions are buried in a pile of rubbish to put you off reading them.
You have to click on to a separate page and then get bored reading pages of rubbish before
you come to anything that matters.
These companies know that its best to keep terms and conditions well out of the way from paying
customers.
Because they have the potential of driving their custom elsewhere.
Certainly for commercial jobs a contract protecting your business is a must have, but for domestic its
not worth the hassle.
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Take a look at Sky or any of the big companies selling anything from insurance to holidays.
All their terms and conditions are buried in a pile of rubbish to put you off reading them.
You have to click on to a separate page and then get bored reading pages of rubbish before
you come to anything that matters.
These companies know that its best to keep terms and conditions well out of the way from paying
customers.
Because they have the potential of driving their custom elsewhere.
Certainly for commercial jobs a contract protecting your business is a must have, but for domestic its
not worth the hassle.
Fair point.
Although, not once have my terms and conditions caused me any hassle and they certainly don't drive customers elsewhere. Quite the opposite, on both counts.
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Take a look at Sky or any of the big companies selling anything from insurance to holidays.
All their terms and conditions are buried in a pile of rubbish to put you off reading them.
You have to click on to a separate page and then get bored reading pages of rubbish before
you come to anything that matters.
These companies know that its best to keep terms and conditions well out of the way from paying
customers.
Because theyn have the potential of driving their custom elsewhere.
Certainly for commercial jobs a contract protecting your business is a must have, but for domestic its
not worth the hassle.
very true.
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Take a look at Sky or any of the big companies selling anything from insurance to holidays.
All their terms and conditions are buried in a pile of rubbish to put you off reading them.
You have to click on to a separate page and then get bored reading pages of rubbish before
you come to anything that matters.
These companies know that its best to keep terms and conditions well out of the way from paying
customers.
Because theyn have the potential of driving their custom elsewhere.
Certainly for commercial jobs a contract protecting your business is a must have, but for domestic its
not worth the hassle.
very true.
ROFLMFAO so now sky and window cleaning is a fair comparison?
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Thanks for discussing this.. ;D enjoyed reading it
Now I think I shall include a terms and conditions with my first bill just to clarify things like payments, insurance, etc.
I won't bother with a contract unless it for commercials.
Thanks
Colin
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Take a look at Sky or any of the big companies selling anything from insurance to holidays.
All their terms and conditions are buried in a pile of rubbish to put you off reading them.
You have to click on to a separate page and then get bored reading pages of rubbish before
you come to anything that matters.
These companies know that its best to keep terms and conditions well out of the way from paying
customers.
Because theyn have the potential of driving their custom elsewhere.
Certainly for commercial jobs a contract prtotecting your business is a must have, but for domestic its
not worth the hassle.
very true.
ROFLMFAO so now sky and window cleaning is a fair comparison?
thats what you were trying to say bell end
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Take a look at Sky or any of the big companies selling anything from insurance to holidays.
All their terms and conditions are buried in a pile of rubbish to put you off reading them.
You have to click on to a separate page and then get bored reading pages of rubbish before
you come to anything that matters.
These companies know that its best to keep terms and conditions well out of the way from paying
customers.
Because theyn have the potential of driving their custom elsewhere.
Certainly for commercial jobs a contract prtotecting your business is a must have, but for domestic its
not worth the hassle.
very true.
ROFLMFAO so now sky and window cleaning is a fair comparison?
thats what you were trying to say bell end
Says it all really. You don't value yourself and you are abusive to others.
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Thats what you were trying to say bell end
No. That's what I did say. Then you dismissed it as ridiculous.
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Take a look at Sky or any of the big companies selling anything from insurance to holidays.
All their terms and conditions are buried in a pile of rubbish to put you off reading them.
You have to click on to a separate page and then get bored reading pages of rubbish before
you come to anything that matters.
These companies know that its best to keep terms and conditions well out of the way from paying
customers.
Because they have the potential of driving their custom elsewhere.
Certainly for commercial jobs a contract protecting your business is a must have, but for domestic its
not worth the hassle.
I think the main reason for this is that sky or any of the big companies are generally trying to rip you off. Window cleaners would never do such a thing.