Clean It Up
UK Floor Cleaning Forum => Carpet Cleaning Forum => Topic started by: stuart_clark on June 16, 2013, 02:28:39 pm
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I bought two sebo Dart 2s a year gone January and it looks like the Brush motor has failed on one of them, does anyone know how long the warantee lasts on them ? I had a felix but that wasn't a commercial vacume and that had a five year warantee but i think a comercial is a good deal less
Stuart
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I bought two sebo Dart 2s a year gone January and it looks like the Brush motor has failed on one of them, does anyone know how long the warantee lasts on them ? I had a felix but that wasn't a commercial vacume and that had a five year warantee but i think a comercial is a good deal less
Stuart
I Think you will find the warranty is 2 years but i will check for you tomorrow. we are now SEBO Commercial dealers
Kev Martin
Tiling Logistics
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I think it is 5 year parts guarantee, I spoke to Sebo recently, Im sure thats what he said.
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I think it is 5 year parts guarantee, I spoke to Sebo recently, Im sure thats what he said.
Craig
You may be correct as we just supplied 4 x Sebo Felix to a customer and they have a 5 Year warranty but they are the Domestic version of the Dart although they are identical but the warranty in the Commercial machines is different and it variesa slightly as well on Model and Country of supply.
Kev Martin
Marblelife ltd
Tiling Logistics Ltd
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Unless it has changed recently, SEBO warranties on their commercial machines are 12 months. Domestic models are 5 years BUT if they are used commercially (sold to a business as opposed to a member of the general public) then it reduces to 12 months also.
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I thought it was a 5 year guarantee not warranty? or to be more exact a 'parts guarantee' although obviously there will be be 1 year warranty as well.
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I thought it was a 5 year guarantee not warranty? or to be more exact a 'parts guarantee' although obviously there will be be 1 year warranty as well.
Craig
SEBO Commercial are 12 Months and Domestic are 5 Years provided they are used for Domestic Use only and the guarantee card and machine is registered with SEBO after purchase
Kevin Martin
Marblelife Ltd
Tiling Logistics
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Unless it has changed recently, SEBO warranties on their commercial machines are 12 months. Domestic models are 5 years BUT if they are used commercially (sold to a business as opposed to a member of the general public) then it reduces to 12 months also.
John
Correct
Kev Martin
Marblelife Ltd
Tiling Logistics
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Correct apart from it's a guarantee not warranty.
http://www.sebo.co.uk/
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Had my bs36 for about 9 years it's been reversed over and gets some abuse,still going strong
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Had my bs36 for about 9 years it's been reversed over and gets some abuse,still going strong
Steve
Yep the BS 36 is a more durable machine but it's heavier and SEBO tell me more CC's have the Dart but they are bringing out a new Hybrid Model.
Kev Martin
Marblelife Ltd
Tiling Logistics
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I had my BS36 5 years, was going to buy new, it works fine just looks tatty. Great vacuum!
Think I'll wait for this hybrid then, when it coming out?
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My BS 36 is old and a little tatty but it work really well... never been that impressed with the vacuum power when using it with a crevice tool... thats why i carry a Henry...
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I had my BS36 5 years, was going to buy new, it works fine just looks tatty. Great vacuum!
Think I'll wait for this hybrid then, when it coming out?
About 6-8 weeks apparently
Kev Martin
Marblelife Ltd
Tiling Logistics Ltd
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Personally, I don't rate any of the commercial vacuums, they just don't have enough suction, the tools are poor and the hoses are generally too short.
They may be robust but I don't think they do their job properly!
Cheers Goron
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Well ive had six sebos and ive bought my last, I think there are far better vacume cleaners out there ! Even Dyson do a commercial cleaner with a five year warantee
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Same here, my bs36 16 month old just given up the ghost, crap, and no more suction than me Enry.
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Same here, my bs36 16 month old just given up the ghost, crap, and no more suction than me Enry.
E mail me the purchase invoice and let me know exactly what is wrong and I will see what I can do for you to get it sorted
Kev Martin
marblelife ltd
Tiling Logistics Ltd
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Change the bags early between half full and 3/4 full, I find that keeps suction strong.
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The BS36 normally last forever, my first one was nearly fifteen years old and its still going strong, I bought a few Darts because i thought they were more agile, but no were near as reliable
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The BS36 normally last forever, my first one was nearly fifteen years old and its still going strong, I bought a few Darts because i thought they were more agile, but no were near as reliable
OK it looks like there is clearly a problem with Dart then! This many people can't have it wrong. I intend to speak to SEBO UK about it this afternoon and if I don't get a satisfactory reply I will speak to SEBO Germany Technical Department and let you know all what the outcome is!
Kev Martin
Marblelife Ltd
Tiling Logistics
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OK as promised I have spoken to SEBO Technical and they said:
Two years ago last January so January 2011 the SEBO Dart had too many problems with the Ametek motors going. SEBO made the decision from January 2011 to fit the Dart with a new Motor made by Siemens. Since then they have never had a single motor go Worldwide unless it was through water damage!
Therefore for those of you that have a SEBO Dart which is relatively new and the Motor has gone if you e mail me the serial number SEBO are prepared to send me replacement Siemens Motors which I will fit free of charge.
So now you have no excuse if you have a Dart with a problem unless the motor went through water damage!
Now that's Service ;D ;D
Kev Martin
Marblelife Ltd
Tiling Logistics
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That is Great service
Got the bs36 & Dart2 both served me well never a problem with suction I only use genuine filters and bags though I did try pattern and had problems.
Tony
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Ive had a sebo for 25 years with no problems
It has had 10 new heads and 5 new handles though trigger ;D
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You Plonker ;D ;D lol