Clean It Up

UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: Tom White on April 30, 2013, 02:20:50 pm

Title: Had a desperate customer say, "Charge me what you like!"
Post by: Tom White on April 30, 2013, 02:20:50 pm
It doesn't happen often, but we were cleaning some shops this morning and a guy with a posh accent explained that he's selling his house, he has the estate agent coming around later today, and that he's desperate to have his windows cleaned; inside and out.  He says he understands it's short notice and adds that we could "Charge him what we liked!"

It's a big place too, swimming pool and tennis courts.

It's lovely when that happens.  We charged him well and ended up with a regular clean out of it.  He's moving to London and we'll clean it on a monthly basis till it's sold.  I just have to e-mail him and he promised (without prompting) to pay when he received the e-mail.  Not that I would take short cuts mind you.

But he's restored my faith in customers.
Title: Re: Had a desperate customer say, "Charge me what you like!"
Post by: Roy Harding on April 30, 2013, 03:02:07 pm
Nice when that happens.

A few years ago a woman in a XK8 pulled up an said she was desperate for a window cleaner, she told me the address and said its open do inside and out. I said you don't know the price, she said well you have the tools and I have the money.  ;D ;D

A license to print money.

Roy
Title: Re: Had a desperate customer say, "Charge me what you like!"
Post by: rg1 on April 30, 2013, 03:40:55 pm
It doesn't happen often, but we were cleaning some shops this morning and a guy with a posh accent explained that he's selling his house, he has the estate agent coming around later today, and that he's desperate to have his windows cleaned; inside and out.  He says he understands it's short notice and adds that we could "Charge him what we liked!"

It's a big place too, swimming pool and tennis courts.

It's lovely when that happens.  We charged him well and ended up with a regular clean out of it.  He's moving to London and we'll clean it on a monthly basis till it's sold.  I just have to e-mail him and he promised (without prompting) to pay when he received the e-mail.  Not that I would take short cuts mind you.

But he's restored my faith in customers.

Unfortunately, not every customer is like that.
Title: Re: Had a desperate customer say, "Charge me what you like!"
Post by: robertphil on April 30, 2013, 06:32:42 pm
I got burned recently by somebody who wanted to pay more than what I said.   I thought what the heck,if you insist  on payin double who am I to say

in the end I got zilch ,somebody messed me over
Title: Re: Had a desperate customer say, "Charge me what you like!"
Post by: Mike #1 on April 30, 2013, 06:48:32 pm
I got a blank cheque the other week custy said write what you want on it if only  ;D ;D . Mike
Title: Re: Had a desperate customer say, "Charge me what you like!"
Post by: GB Window Cleaning on April 30, 2013, 07:01:10 pm
nice one tosh ;)
Title: Re: Had a desperate customer say, "Charge me what you like!"
Post by: MATT BATEMAN (OWC) on April 30, 2013, 07:09:48 pm
I had an EOT enquiry today. As its just a one off I got all the necessary details, was just going to google maps when she said "It won't be £100 will it?" 

I checked out the property and was quite fortunate as you could see the rear of it from aerial shots. It looks like 25 mins work as not been done for a while.

Told her it'll be £55.00.

She really should have not said anything.
Title: Re: Had a desperate customer say, "Charge me what you like!"
Post by: Bay View WCS on April 30, 2013, 07:33:49 pm
So you could've got £90?  ;D ;D ;D
Title: Re: Had a desperate customer say, "Charge me what you like!"
Post by: DaveG on April 30, 2013, 07:34:09 pm
It doesn't happen often, but we were cleaning some shops this morning and a guy with a posh accent explained that he's selling his house, he has the estate agent coming around later today, and that he's desperate to have his windows cleaned; inside and out.  He says he understands it's short notice and adds that we could "Charge him what we liked!"

It's a big place too, swimming pool and tennis courts.

It's lovely when that happens.  We charged him well and ended up with a regular clean out of it.  He's moving to London and we'll clean it on a monthly basis till it's sold.  I just have to e-mail him and he promised (without prompting) to pay when he received the e-mail.  Not that I would take short cuts mind you.

But he's restored my faith in customers.

What ya charge then?
Title: Re: Had a desperate customer say, "Charge me what you like!"
Post by: MATT BATEMAN (OWC) on April 30, 2013, 09:09:18 pm
So you could've got £90?  ;D ;D ;D

I don't know.
Title: Re: Had a desperate customer say, "Charge me what you like!"
Post by: Frankybadboy on May 01, 2013, 06:57:22 am
tosh

was his name squeaky ;D ;D ;D