Clean It Up

UK Floor Cleaning Forum => Hard Floor Cleaning Forum => Topic started by: SteveAllan on March 20, 2013, 10:29:21 pm

Title: Pain in butt customer
Post by: SteveAllan on March 20, 2013, 10:29:21 pm

Despite a job sheet telling my customer exactly the process involved and what they have to do before we turn up I had one today who wanted to know why I had not removed the washing machine and dishwasher to clean and seal underneath. Grrr.... I pointed out that she had a copy of terms 3 weeks ago to which she replied oh I never read them my reply was we restore floors love, we are not removal men.

Title: Re: Pain in butt customer
Post by: Rob Hall on March 20, 2013, 11:10:23 pm

Customers....Bless em!

Title: Re: Pain in butt customer
Post by: Graeme Smith on March 21, 2013, 07:54:36 am

Or despite telling them they have to remove the table the thing is still there :'(

Title: Re: Pain in butt customer
Post by: Jason Smith on March 21, 2013, 06:04:48 pm

Exactly right Graeme, I think we all have experienced that problem... I must have used that same term a hundred times over the years, tell them your not insured to move the homeowners furnishings and ask them what they would do if you put your back out moving it for them mate?

Title: Re: Pain in butt customer
Post by: Kev Martin on March 22, 2013, 10:55:27 am

Quote from: Jason Smith on March 21, 2013, 06:04:48 pm

Exactly right Graeme, I think we all have experienced that problem... I must have used that same term a hundred times over the years, tell them your not insured to move the homeowners furnishings and ask them what they would do if you put your back out moving it for them mate?

I couldn't agree more

Kev Martin
Marblelife Ltd
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