Clean It Up
UK Floor Cleaning Forum => Carpet Cleaning Forum => Topic started by: Radek Jablonski on March 14, 2013, 07:32:33 pm
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Hi
I got service done to my machine. When I got the machine I opened it and in my opinion there was nothing done.
There should be done service to the pump and others.
Think that there should be some signs of service like finger marks, some dust removed/touched with the hands etc. and I can not see anything like that.
Any dirt and dust visible is the same in the same amount on the whole inside of the machine.
I was charged for the service but can not see any service.
Some magic service was done?
I touched the black elbow just over the pump. Think that this machine schould be full of that kind of marks.
I was told: "we do not leave fingerprints inside an machine when we are working that would not be professional"
also the inside was not cleand, so any dirt is "original"
There is no comapany named and should not be for now, just looking for your opinion guys.
(http://i47.tinypic.com/2i76ybm.jpg)
(http://i49.tinypic.com/allzk3.jpg)
(http://i49.tinypic.com/9jdc3d.jpg)
(http://i48.tinypic.com/104oubm.jpg)
(http://i48.tinypic.com/25kkcue.jpg)
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Radek
Try http://tinypic.com/
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thanks, got it
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Its a three motored Jag ! it probably passed the test by just working ...
But what did you expect them to do , what did you pay for ?
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paid for the parts and labour
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It must be a jag, there's no fan....
thought the jag only had two 6.6's though?
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no matter what machine it is
just looking for opinion what you think, was there any service or was not?
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lol hard say for sure Radek! It is pretty manky in there and your right, you'd think you'd see slightly cleaner parts.
A quick wipe down would have only taken 5 minutes, I dont know why a tech wouldn't clean the inside of the machine. All part of the service if you ask me.
How much did you pay for the service?
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machine wasn't cleaned due to keep the cost down (this is what I was told)
so if was not cleaned there should be signs of service
I paid 117 for the Pump Repair Kit, Regulator Repair Kit and 1h labour, just can not see this job done. Can not check for the parts replacement as the pump can not be opened without another seals replacement etc.
Can the job be done within 1hr doing replacement of all those parts?
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The regulator pin replacement takes about 5 minutes.
The pump seals, washer and plunger replacements maybe about 30 minutes to an hour. Hard to say really. Depends how quick you are.
You could do al these jobs yourself and keep the cost right down :)
http://www.youtube.com/user/pumptec763
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Is it really their job to clean your machine for you?
I don't think so. If they have replaced the parts then you got what your paid for IMO.
Simon
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a quick wipe down would take 5 minutes and give a like new apperance resulting in a happier customer. As you can see Radek isn't a happy customer bescause it still looks like a mess. Hence why he thinks nothing has been done.
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Depends whether an interior clean is part of the service, surely. ???
Simon
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a quick wipe down would take 5 minutes and give a like new apperance resulting in a happier customer. As you can see Radek isn't a happy customer bescause it still looks like a mess. Hence why he thinks nothing has been done.
did not ask for cleaning and that's good it wasn't clean, thanks to this I can see if anything was done, this condition lets me think there was no job done
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Why would there be any dirty finger prints all over the place? the outside of the pump isn't greasy. The head would have been removed and seals, shaft etc would have been replaced out of the machine on a bench or desk probably. Does the pump work ok? can you alter the psi? Don't think the company in question are that bad!!
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My van comes back from a service and if it had fingerprints all over it then I would be annoyed ...... thought everyone wore gloves now !!
Maybe I should moan if they don't give it a valet while it's in there ::)roll
Seems odd that you would take it apart if it works ......... may as well have done repair yourself, as you clearly have the tools :-\
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Perhaps what hes saying is ... if the pumphead was handled the grime on it should show hand marks or be wiped off ...
Its hard to tell from pics ...
This is whats involved ..
https://www.youtube.com/watch?v=SrbJInHyW-E
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Why would there be any dirty finger prints all over the place? the outside of the pump isn't greasy. The head would have been removed and seals, shaft etc would have been replaced out of the machine on a bench or desk probably. Does the pump work ok? can you alter the psi? Don't think the company in question are that bad!!
read the johns post
how can you open the pump covers without not wiping any dirt off it?
Chris, sorry but your post are invisible form me, you now why.
and when I say fingerprint I do not mean fingerprint on the car or similar, it is about dirt been wiped
Machine works and was working before, service was done without my permission (longer story).
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I think that every one is missing what is being said, if parts were removed from the machine and it was not cleaned then there would be signs of disturbance on the dirt that is there. I do lot of servicing on equipment and the first thing that you do on opening up a machine is clean it out. This stops you getting tools, your hands you work bench etc from getting dirty in the first place. The other thing is that anybody with any knowledge whatsoever about electrics would also clean all the crap from any wiring motors etc because of the potential problems that is causes. No professional would open a machine up without doing that. It does not need to be a "job" common sense or proffessional pride should not allow you to do anything else, it takes no time what so ever.
Peter
www.carpetcleanercardiff.com (http://www.carpetcleanercardiff.com)
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I'm sorry but just because the pump head hasn't had a polish you can't say for definite that the pump seals haven't been replaced. Is it loose dirt? A lot of those marks look age related. How old is the machine?
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Cool, never been invisible before .......... not sure how, let alone why Radek ???
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I'm sorry but just because the pump head hasn't had a polish you can't say for definite that the pump seals haven't been replaced. Is it loose dirt? A lot of those marks look age related. How old is the machine?
no, read the post over yours
why are you asking about the dirt that wasn't clean, this is not about it, even if it was told here that is not professional not to clean it before starting the job.
it is dirt Mark that is easy to remove by touching, some loose more some less. The same on whole inside of the machine, not the dirt that show up after the service, standard that you will get with 2,5 year machine with very easy use.
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There's only one thing for it, a full CSI team ;D
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There's only one thing for it, a full CSI team ;D
;D
where can I get one?
Irish Garda will not be good with it ;D
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Irish Garda will try to eat it....
If that doesn't work they will blow it up... :o
;D
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How does the dirt compare with the condition before it went in, did you photograph it then ???
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;D
got the Ban on the other channel, I knew it :)
many of you have no access over there any more?
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Lol, join the club :D
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anyone can see what was posted after my ban? ;D
he show up, wrote few things and locked the thread, I said I will post everything here if he will not unlocked the thread what he did, I posted my version, he locked the thread, banned me and wrote something again, wish to know what was that.
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I go on the other channel sometimes, the way i look at it is, it's Nicks show it promotes his business maybe it is biased towards his products but you would expect that , he's entitled to do that and ban anyone he wants to.
One of the perks of running your own business is having control over the decisions you make.
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So take it you got your jag
cleaned serviced at solutions?
If you did I wouldn't worry about the work not being done, Nick's not like that.
Simon
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James, for sure he can, it is his play ground, he owns it, he rules it.
Simon ;)
and still I am not sure if any service was done,
today I opened the machine again and got better photos of the pump
(http://i46.tinypic.com/sd0a5c.jpg)
and still can not see any old dirt wiped out, should be visible even under the new dirt if there was any
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Radek I think you should be very careful what you put. As Nick has said, in his opinion you are being libelous.
I think you should not pursue this on an open forum any longer. As Simon says, Nick is not the sort of person to do as you are suggesting.
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Hector is right, if you've got an issue with Nick you should discuss it with him in private otherwise you might say something on a public forum that you could come to regret.
Why did you have the pump seals and regulator serviced, were they faulty, if so surely they aren't now, which should be proof enough that the work was done?
Again, I think your being a bit OTT about expecting it to be cleaned, you don't get your car engine cleaned when it goes for a service, so how is this different?
Simon
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For what it's worth, it does look like new PTFE tape on the joint... ???
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Hector is right, if you've got an issue with Nick you should discuss it with him in private otherwise you might say something on a public forum that you could come to regret.
Why did you have the pump seals and regulator serviced, were they faulty, if so surely they aren't now, which should be proof enough that the work was done?
Again, I think your being a bit OTT about expecting it to be cleaned, you don't get your car engine cleaned when it goes for a service, so how is this different?
Simon
I have no reason to be loyal to Nick at Solutions i do not own a Jag or Scorpion i sometimes buy chemicals from him that's all, but i can say that having read hundreds of posts and from my own experience of dealing with Nick i do not think for one second that he would say he is going to service your machine and not do so. a suppliers reputation is understandably, everything and i think you should try every avenue to rectify your issue with him before you air your differences on a public forum.
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There's also a greasy print round one of the allen key heads.
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Hector is right
Simon
Those words will haunt you for a while Simon ;D ;D ;D
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I did try to talk, he says it was done, so i am trying to belive.
Previouse owner said there are no leaks, everything works ok, so I belived him, once I got the machine I could check it myself and take any actions, buy some repair kits and fix it myself. Did not ask for service and the invoice was a big supprise to me. If there was something wrong i should be informed to make decision myself.
As I said I am not telling there was no service, I am just guessing after what I can see,
so did come with it here to know your opinion as any opinions on the other forum could be not independend/objective for sure.
I am not abusing Nick as I am just trying to talk and have it sorted in my mind (was there service or not)
The other way is that is hard me to belive him in what ever he says due to his lies abut me asking for the service what is not a truth (it can be proved as I have a screens of this converation)
So, if somebody is abused it is me as I am called liar by him. I did not said that about him on any channell.
Simon he offered me favor to send this machine to me with the rest of orders, that's all.
I am in need of any explanation here as I was banned and do not know what is happened on the other forum.
If I am libelous in his opinion then who is he in my opinion saying not a truth on his forum.
Simon and I hope there was service done and I have serviced machine and paid for something.
It is understood that I have some suspicions over that after seeing the machine. There is no lose dirt that you can blow away, it is sticked to the parts, old dirt. Nick confirmed that machine was not cleaned. No new dust, no signs of interference, so what can I expect seeing this?
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This should be a personal issue with you and Nick.....
I'm out
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I noticed you have a record of the conversations ...... seems as though Nick had the same idea ;)
I was convinced my Jaguar was a certain age but Nick has records of all his sales so I was put right, much to my disgust ....... glad I never copped the hump & whinged on a public forum ....... may have looked foolish ::)roll
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"I noticed you have a record of the conversations ...... seems as though Nick had the same idea"
he can feel free to post any of them here as I am giving to him my permission.
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Radek,
I had my cambelt changed on my van a few months ago because it was due for one on the mileage and when I got it back I couldn't tell whether or not it had actually been done and they certainly didn't give my engine a clean and I wasn't expecting them to. If my cambelt breaks before it should I have the receipt so can claim for a new one, as can you if the parts you had fitted do, so where's the problem? Your making a whole lot of fuss about something that wasn't and usually isn't included in a service.
Simon
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Simon there is nothing about cleaning that I am talking about? :o
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Oh, we'll you've based your whole case on the fact that the machine wasn't cleaned and hence mustn't have been serviced, or have I got that wrong?
Simon
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No I am not talking that becouse machine was not cleaned (what I do not care) I think that I should see any places having dirt wiped off by touching with hands, tools etc. I can not see any like that, how can you do service not touching anything around? So, this is what I was trying to find out.
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So you're prepared to sully someone's good name because of the lack of fingerprints.
What I can tell you is Nick has worked hard at building a solid business based on excellent customer service and i very much doubt he would risk it being tarnished simply to save a few quid on some parts.
Simon
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This is how it happened right ?
Radek decided to buy a used scorpion after seeking machine advice ::)roll on CT
A used scorpion came up for sale near Solutions Cornwall .
Radek placed an order for other items , hoses , chemicals etc ?
The scorpion was dropped into Solutions to be shipped with the other items .
Solutions emailed Radek to say they are going to rebuild the pump .
Radek replied shortly later that he doesn't want it rebuilt as its already working .
Radek got bill for shipping + pump work and paid it anyway ?
Received the shipment .
He expected to see signs that the pumphead had been removed , ie settled dirt disturbed whilst handling , but he cant so he asked on here if it looks like its been worked on .
Its not about cleaning the machine internally ... i don't know whos wrong or right , probably a communication breakdown of some sort .
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I don't think he would rip you off he is well known in this industry and has built his business on repeat customers del
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I'm back...
Why would you believe someone whom you bought a machine off, over a supplier who you have been dealing with for a while?
You never saw the machine, Nick/Colin did. Yet you still believe the guy who sold you the machine, when he says it has done less than 100 hours???
I would be more inclined to believe the supplier......
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a bit like that, john
But, paid to get the scorpion asap as I need it, I am in Ireland, Scorpion was in UK, paid as I did not want them to hold this machine for longer,
117 is not much and it was not worth it any fights. If thay did thay did, just I did not asked for it and thay say that I was.
Regarding signs of service, do not know that's why asking for opinions here, asking more expierenced guys.
If you are saying that is possible that new dirt could cover everything, any fresh signs etc. fine, there was a service done to this machine, this is what I am looking for, your opinions.
I can not open the pump as do not have another parts to place instead. Even if I do open probably I would not make any opinions as I do not know what is what.
Why would you believe someone whom you bought a machine off, over a supplier who you have been dealing with for a while?
You never saw the machine, Nick/Colin did. Yet you still believe the guy who sold you the machine, when he says it has done less than 100 hours???
I would be more inclined to believe the supplier......
If the supplier see that there is something wrong, even if he opens the machine without my permisssion then should call me, explain me and let me make a decision on what next.
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Radek, You say that Nick can post his records of conversations online but he could do that without your permission ......... add to the fact that he is a respected professional, he would realise that it is not the proper way to conduct business affairs ::)roll
Your claim is that it was repaired without permission, so there won't be an email asking for the service !!
You state that you wanted asap, so it never sat at Solutions for 2 weeks or so !!
Will be interesting to see how this pans out :'(
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No, he could not post this conversation the same as I was told I can not and I am respect it.
There won't be an email asking for service to this machine. Guess that he shows you the part of conversation, not a full one, the only conversation I had about service was about the scoripon that was on ebay, this one was looking definitely for service.
It was at Solution for that time, I say even over 2 weeks, they were waiting for the hoses from america to complete my order.
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Radek, Fret not, as I am shown no part of any conversation, merely observing your insistence on keeping records & photos ........ I am commenting as you wished, or else this would not have been aired on a public forum !!
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Chris why it should not be aired to the public. I am just asking for opinions to compare it with my feelings on this service. If it went to far, too many details on the service provided then it is Nick's fault, it could be told in details on his forum, if I have no opportunity to keep my name clean of calling me a liar over there then what can I say?
Looks like there will be no more opinions on the DIRT :)
let's locked the thread
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Radek,
Is your pump and regulator working, yes or no?
Simon
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It's a shame it's gone this far - Radek has lost a supplier (possibly), and a source of advice, and Nick/Solutions has lost a customer. All for what seems to be a storm in a tea cup.
Anyway - hope your machine gives you good service free of any problems.
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Radek,
Is your pump and regulator working, yes or no?
Simon
sure it works, no doubt
Ash, if I lost a supplier, so what can I say, I still want to use Solution products, except the machines, so if he has any problem in future to take my order, so what can I say again? So, from my side he is not loosing a customer.
Source of advice? CT is not the only forum on this world.
Yes, you are right, it is a shame it gone this far, but only it was asked by Nick, and this CT guys started on CT with some stupid problems to me (why you asking questions and in the same time you are asking some queitions on CIU? jjeeeesssus?!), there was no need for that, there was no need for ban and more.
good night
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Can you say why you did not put this on clean talk so colin or nick could answer
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Speaking to Nick with concerns would have been the best scenario, without doing a 'Mrs Huhne' and going public ..... look what happened there, both lost out !!
Putting on CT could have solved the problem with peer pressure among customer base, putting on here amongst 'us & them' mobs, just causes a bigger one ............ naive or clever, maybe we will never know the full story now ::)roll
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One thing is certain though... I don't think Nick will offer to anyone a favour again in a hurry..... Shame really...
As said before.......... I'm OOT for good this time.
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Can you say why you did not put this on clean talk so colin or nick could answer
did not for the reason, forum with not objective people on the board, thay would eat me
when I start the conversation/complaints with Nick then he did put me for moderation, every my post had to be moderated. Was not for long, after my complain due to this he took of the moderation off me.
Looks like I did not got the ban overe there becouse I posted here, got the ban becouse people started to ask on CT and I started to talk some.
More details were posted here after my Ban. So, what was the question Des?
Chris the full story I think was told already here.
Hector, that kind of fevor that is costing you service that you do not ask for is not a favor.
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I think Hector is right, I may just sit back & watch this from the sidelines ::)roll
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Me too, I'm out
Simon
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I'm in
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....... no wait, I can't understand, i'm out!!!!!
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I was never in but I'm out as well!
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I was never in, but I'm definitely not coming out
I did hear something about "small blower Billy" though
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I've always been out! ;D But I will have a say now, as some are aware, I've had my differences with nick, which is why I still have marks against my name on ct, ;D , I don't buy anything off him(doubt he would sell to me now ;D ) but I don't believe he would charge for something he didn't do, he may be a lot of things, but he wouldn't do that as it wouldn't make sense for a couple off hundred quid!
Now I'm out!!!!
;D
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guys, no need to keep taking about something I was not asking for.
On the first page only I got some opinions, some say it should be a sign, others there is no need for signs, all opinions are different.
Just let's say that there was a service done. Simply. Case closed.
If that company has that good opinions, and it never happened to anyone I am sure I do not need to be worry about it any more.
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Sagas like these are symptomatic of the dysfunctional environment created within a forum that has no freedom of discussion .
Banning and threatening a paying customer like Radek is so disrespectful , imo :)
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If the machines pump had a fault but now it doesn't... then it must of been fixed!
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It does seem very childish, that a supplier can not sort this out by talking to the chap...only to ban him from his forum!!!
As you know you can't please everybody all the time, so you have to learn to take the rough with the smooth.
Very childish behaviour for a so called "business man"....... but hay.... each to there own ???
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Paul, I think the childish angle would be to whine on a forum instead of sorting with supplier ....... I think his ban from CT was down to the way he approached the issue..
Very easy to come up with an opinion when you between nothing and one side of a story ......... I have heard both sides and decided to sit out !! Only chipped in as Nick is not on here to offer his side of the story to those that seem to think he is at fault ::)roll
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Seems to be all that can be said on this subject . So who is watching the footie ;) del