Clean It Up
UK Floor Cleaning Forum => Carpet Cleaning Forum => Topic started by: garybristow on February 25, 2013, 08:40:35 pm
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has anyone got one of these only £243.00plus vat.its on the woodbridge commercial site
www.wcsuk.com
gary
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Just ordered one! - Should arrive in the next couple of days. at half the price of any other spotter, it's got to be s**t before it's not worth it.
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Looks like a good deal
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I had one of these machines delivered last Friday, unpacked it, filled solution tank, switched on machine, squeezed trigger and waited for solution to come through – nothing, held trigger on for short while thinking it’s new and needs priming. Then I notice the carpet under the machine is soaking wet and water spreading, (panic) move machine and start extracting water. Because the pump and the vac motor work off one switch while I’m extracting the dumped water the machine is busy dumping more water where I’ve just moved it too, again soaking carpet and underlay, switch machine off (swearing my head off) I rush out to the van and use the Airflex to extract as much water as I can. Phone Woodbridge and explain what had happened and that now I have to replace underlay in affected area (that fell on death ears). Guy on phone say’s that shouldn’t of happened (really) and says he’ll get someone to call me back, (long story short) End up taking the machine back to them on the Monday morning (120 mile round trip) Guy takes machine into workshop and returns to tell me it had a loose hose (no poope). Gives me a full refund minus their delivery charge. I again explain the costs I had incurred in this transaction and that I felt that they were taking the pee deducting their delivery charge, their response – were not legally obliged to refund the delivery charge. In conclusion – the machine may be okay if tested and made ready before shipping - the supplier is crap.
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Over £500 + now
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I had one of these machines delivered last Friday, unpacked it, filled solution tank, switched on machine, squeezed trigger and waited for solution to come through – nothing, held trigger on for short while thinking it’s new and needs priming. Then I notice the carpet under the machine is soaking wet and water spreading, (panic) move machine and start extracting water. Because the pump and the vac motor work off one switch while I’m extracting the dumped water the machine is busy dumping more water where I’ve just moved it too, again soaking carpet and underlay, switch machine off (swearing my head off) I rush out to the van and use the Airflex to extract as much water as I can. Phone Woodbridge and explain what had happened and that now I have to replace underlay in affected area (that fell on death ears). Guy on phone say’s that shouldn’t of happened (really) and says he’ll get someone to call me back, (long story short) End up taking the machine back to them on the Monday morning (120 mile round trip) Guy takes machine into workshop and returns to tell me it had a loose hose (no poope). Gives me a full refund minus their delivery charge. I again explain the costs I had incurred in this transaction and that I felt that they were taking the pee deducting their delivery charge, their response – were not legally obliged to refund the delivery charge. In conclusion – the machine may be okay if tested and made ready before shipping - the supplier is crap.
This was an unfortunate and rare situation. The machine is a very good unit that does tick all the boxes for a small spotter. once we were informed of the situation we offered to repair or replace the machine and no addition cost to the customer. After this offer was regected we gave a refund on the machine. I personally have great confidence in these machines as well as the whole Mytee range, all machines are tested before leaving our warehouse making this a very rare but unfortunate situation.
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This was an unfortunate and rare situation. The machine is a very good unit that does tick all the boxes for a small spotter. once we were informed of the situation we offered to repair or replace the machine and no addition cost to the customer. After this offer was regected we gave a refund on the machine. I personally have great confidence in these machines as well as the whole Mytee range, all machines are tested before leaving our warehouse making this a very rare but unfortunate situation.
Just like to say my speedster I ordered from you last July was not inspected very well as the heater kept leaking. From July to December I returned it 3 times as that's all you guys said bring it in & well have a look. The last time yr engineers were arguing about who fixed it last.
Never did I Recieve an offer to pay for me driving it to you 3 times for the same problem.
Not as bad but certainly on your way to Ashbys customer care standards
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£389
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Missed out on that deal, I like Woodbridge they have some natty stuff.
Shaun