Clean It Up

UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: PurefectWindowCleaning on February 12, 2013, 07:14:22 pm

Title: Not paid list!
Post by: PurefectWindowCleaning on February 12, 2013, 07:14:22 pm
Whats your average at?
I've just wrote out our residential list which always seems to stay at around this figure, £400 - £500

(http://www.cleanitup.co.uk/smf/1360696319_007.JPG)
Title: Re: Not paid list!
Post by: CLEANCARE WC on February 12, 2013, 07:22:32 pm
james i would get rid of that mate, not a good idea to show adresses and prices on a forum  :)

Im doing unbeleivably well at the moment in terms of getting paid, 6 of my customers paid online this month who had previously always paid by cheque so im pleased with that, lets hope the trend continues  :)
Title: Re: Not paid list!
Post by: Halfadaylee on February 12, 2013, 07:24:43 pm
james i would get rid of that mate, not a good idea to show adresses and prices on a forum  :)

+1
Title: Re: Not paid list!
Post by: Smudgeoff Cleaning Services on February 12, 2013, 07:28:06 pm
james i would get rid of that mate, not a good idea to show adresses and prices on a forum  :)

+1
[/quote

+ 2
Title: Re: Not paid list!
Post by: PurefectWindowCleaning on February 12, 2013, 07:31:52 pm
Look at my prices lads... people would not dream of under cutting me  ;D


I'm never worried of being under cut, as I know my customers are more than happy with us.

Thanks for your concerns tho chaps  ;)
Title: Re: Not paid list!
Post by: CLEANCARE WC on February 12, 2013, 07:33:54 pm
Look at my prices lads... people would not dream of under cutting me  ;D


I'm never worried of being under cut, as I know my customers are more than happy with us.

Thanks for your concerns tho chaps  ;)

I MIGHT GIVE RULL HOUSE A KNOCK, SEE IF I CAN GET THEM ON 8 WKLY FOR £32  ;D
Title: Re: Not paid list!
Post by: S.A.J on February 12, 2013, 07:34:21 pm
Our stands at around 2k a month that's resi and com work gets worse in the summer  :'(
Title: Re: Not paid list!
Post by: PurefectWindowCleaning on February 12, 2013, 07:34:58 pm
Cleancare - are you trying to get as many possible to pay online?

I'm debating handing out my details to customers, at presant only a couple have my details.
Title: Re: Not paid list!
Post by: peter1983 on February 12, 2013, 07:35:39 pm
£800 to 1600
Title: Re: Not paid list!
Post by: CLEANCARE WC on February 12, 2013, 07:37:34 pm
Cleancare - are you trying to get as many possible to pay online?

I'm debating handing out my details to customers, at presant only a couple have my details.

Yes its on my bills, no problems so far. if my bank statements start showing that i am buying mobile top up cards in ghana i might rethink it  ;D
Title: Re: Not paid list!
Post by: PurefectWindowCleaning on February 12, 2013, 07:38:21 pm
Look at my prices lads... people would not dream of under cutting me  ;D


I'm never worried of being under cut, as I know my customers are more than happy with us.

Thanks for your concerns tho chaps  ;)

I MIGHT GIVE RULL HOUSE A KNOCK, SEE IF I CAN GET THEM ON 8 WKLY FOR £32  ;D

Mate, Rull house is £2 every 6 weeks but they owe me for 20 cleans  ;D YOU CAN HAVE IT FOR FREE  ;D
Title: Re: Not paid list!
Post by: tompoole on February 12, 2013, 07:40:07 pm
Was £400-£700 but now set up direct payment I usually run at
£400
Title: Re: Not paid list!
Post by: S.A.J on February 12, 2013, 07:40:29 pm
Cleancare - are you trying to get as many possible to pay online?

I'm debating handing out my details to customers, at presant only a couple have my details.

James we have been putting bank details on our payment slips for about 5 years now, never had a problem and most new custys pay that way now!
Title: Re: Not paid list!
Post by: king marko on February 12, 2013, 07:40:33 pm
Cleancare - are you trying to get as many possible to pay online?

I'm debating handing out my details to customers, at presant only a couple have my details.
I've got my bank details on my slips mate and loads have paid online who previously owed or belatedly sent chqs - introduce as many ways to pay as you can - it can only help  :)
Title: Re: Not paid list!
Post by: windiewasher on February 12, 2013, 07:40:40 pm
Mine is pushing £700 although to be fair it went to about 950 not so long back
Title: Re: Not paid list!
Post by: CLEANCARE WC on February 12, 2013, 07:43:55 pm
Look at my prices lads... people would not dream of under cutting me  ;D


I'm never worried of being under cut, as I know my customers are more than happy with us.

Thanks for your concerns tho chaps  ;)

I MIGHT GIVE RULL HOUSE A KNOCK, SEE IF I CAN GET THEM ON 8 WKLY FOR £32  ;D

Mate, Rull house is £2 every 6 weeks but they owe me for 20 cleans  ;D YOU CAN HAVE IT FOR FREE  ;D

 ;D
Title: Re: Not paid list!
Post by: robertphil on February 12, 2013, 07:44:19 pm
Cleancare - are you trying to get as many possible to pay online?

I'm debating handing out my details to customers, at presant only a couple have my details.

Yes its on my bills, no problems so far. if my bank statements start showing that i am buying mobile top up cards in ghana i might rethink it  ;D
gud to see yer erlier Dan, did u do any in the end ?
Title: Re: Not paid list!
Post by: CLEANCARE WC on February 12, 2013, 07:52:47 pm
Cleancare - are you trying to get as many possible to pay online?

I'm debating handing out my details to customers, at presant only a couple have my details.

Yes its on my bills, no problems so far. if my bank statements start showing that i am buying mobile top up cards in ghana i might rethink it  ;D
gud to see yer erlier Dan, did u do any in the end ?

no mate  :-[  ;D just had a day doing house work to justify bunking work. definately out tomorrow  ;)
Title: Re: Not paid list!
Post by: richard jagger on February 12, 2013, 08:07:50 pm
Cheap work is worthless. ;D ;D ;D worthless work is cheap.
Title: Re: Not paid list!
Post by: bobplum on February 12, 2013, 08:43:32 pm
£120.00 ish
Title: Re: Not paid list!
Post by: mgba_78 on February 12, 2013, 08:56:22 pm
Its the nature of the beast the more you do the more owed there seems to be  :-[

From the last 2 days we're owed over £500  :o but a steady stream of cheques 7/8 per day and regular BACS payments help. We should see most of this in the bank next week though.

TBH collecting for us although gets the owed list down its the time and fuel driving round. We get it all in the end so not major and 99% of our customers apologize and promise prompt payment next month  ::)roll

If we do go out collecting if they are not in when we knock we now leave a "We came to collect Window Cleaning monies and missed you, please send a cheque or pay via BACS to......."
Title: Re: Not paid list!
Post by: deeege on February 12, 2013, 09:05:14 pm
Our is usually £500-£700 but at the moment is closer to £5500   :o :o

A figure that I'm not particularly comfortable with tbh but the bulk of that is just 1 invoice to a large blue chip company who pay 21 days on the dot.
Title: Re: Not paid list!
Post by: keyser soze on February 12, 2013, 10:21:43 pm
i need to pluck up the courage to check the debt list. im easily traumatised
Title: Re: Not paid list!
Post by: easy clean on February 12, 2013, 11:04:33 pm
Ours is about 2.5k at the minute just on residential which is only due to a lot of collecting over the last week to 10 days!  Normally stands at about 5k! Gonna try and do online payments
Title: Re: Not paid list!
Post by: Carl2009 on February 13, 2013, 08:27:04 am
I'm residential only, or at least 99%. I've just checked as I keep a record of it month to month. Looking at the last 15 months i've averaged £432 owed at the end of the month with a high of £818 in July 2012 and a low of £135 in July 2011. Right now i'm owed £673, of which just £56 is over 21 days old. Most people pay withing 21 days, but I know the ones who are always late. Usually its not deliberate - they just forget or think it's ok to roll it to the next time. The smaller the amount, the more they roll.

I do chase by phone. I don't collect in person. I've moved all but one PayPal-payers to BACS (with no complaints).

Hope this helps.
Title: Re: Not paid list!
Post by: Neil Gornall on February 13, 2013, 08:36:45 am
As your business grows so does your debt list. Its something that you can do little about other than keep on top of those who don't pay on time on a regular basis.

You should have a feel for your customers so its unlikely you will ever lose too much if they don't pay.

My debt list is usually around 5k but I don't worry as its spread out between so many people. Its unlikely they will all default.

I think we are very lucky in this business (residential anyway) that we never take a huge hit unlike other trades.
Title: Re: Not paid list!
Post by: dazmond on February 13, 2013, 09:38:23 pm
my debt list has got higher over the last few years but i always seem to get the same or a bit more in takings every month than i earn due to "rolling debt".

SAE and online payments help but the best way for me to is go out collecting esp on very compact estate work.most of this work is within 6 miles from home and i can park up and walk round both estates.its good for cashflow.

i send text reminders or phone some customers up after 14 days without payment on the accounts i leave SAE or bank details.usually theyve forgot or have been away on holiday.


regards


dazmond
Title: Re: Not paid list!
Post by: Nathanael Jones on February 13, 2013, 10:27:18 pm
My debt list usually stands between €1200 and €2000 - mostly commercial within the usual payment timeframe (Most 21 days, one is 60 days) and about 20% residential.

A couple of years back my debt list was climbing & reached nearly €4k, and a lot of that was residential - I had to seriously clamp down, start sending text reminders after 7 days, a couple of threats of legal action to the real messers & then dumped a load of the worst payers,.. I even went collecting for the first (and last) time ever!

I learned my lesson though - business is business, no matter how friendly you might be with the custies.
Title: Re: Not paid list!
Post by: Deangsi on February 14, 2013, 04:09:10 pm
iv bin putting payment slips out for paying online or by cheque and the twats never do  :(
Title: Re: Not paid list!
Post by: Deangsi on February 14, 2013, 04:12:46 pm
im going to take a list of numbers i think and start chasing up the debts soon
Title: Re: Not paid list!
Post by: PAUL ERITH on February 14, 2013, 04:22:28 pm
My debts list is at 17% of my 5 weekly turnover  :)

Paul
Title: Re: Not paid list!
Post by: Roy Harding on February 14, 2013, 04:27:42 pm
I generate a email like the following.

Please do not reply to this email as it is automatically generated by our window cleaning software

You have received this email as your account has fallen outside our credit terms.
To avoid a late payment charge, please make immediate payment.

You can pay by bank transfer using the following information.

Account name : The big fat one.

Account no  : xxxxx  xxxxx 666

Sort : 36 24 36

I find doing it this way, if the customer takes offense. You can say that when any account falls out side our credit terms, a email is automatically generated and sent.

In other words the computer has done it  ;D

Roy
Title: Re: Not paid list!
Post by: CLEANCARE WC on February 14, 2013, 05:49:30 pm
I generate a email like the following.

Please do not reply to this email as it is automatically generated by our window cleaning software

You have received this email as your account has fallen outside our credit terms.
To avoid a late payment charge, please make immediate payment.

You can pay by bank transfer using the following information.

Account name : The big fat one.

Account no  : xxxxx  xxxxx 666

Sort : 36 24 36

I find doing it this way, if the customer takes offense. You can say that when any account falls out side our credit terms, a email is automatically generated and sent.

In other words the computer has done it  ;DRoy

the computor has generated it, after being told to by your fingertips!  ;D