Clean It Up
UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: sean mcc on February 11, 2013, 05:07:09 pm
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Hi Everyone
Just had my 1st complaint with wfp,cleaned large bungalow this afternoon for 1st time,woman had sacked last window cleaner as she was not happy with his work he was trad so i told her i would be cleaning them a different way,anyway cleaned very thoroughly and left as no one was home,got a phone call just now and she said she was not happy with all the water around the house and the water on the sills,what would you do??? ??? ???
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Ask her what she does when it rains ;D ;D Then dump and replace with two new customers
Paul
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Like it or lump it love...
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get rid
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inform her its the future , and if she says it again just blank her it works wonders ;D
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youl av a few more yet ;D ;D ;D
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just go round with a rag and wipe zills only take you a min,less hassle
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I think i will try that Bumper as its £17 for 25 mins,it just makes you want to do rolly eyes though ::)roll ::)roll
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Your not meant to use wfp on the insides you plonker ;D ;D ;D ;D
(http://www.randalldsmith.com/wp-content/uploads/2012/09/Flooded-house-picture-150x150.jpg)
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Nice One ;D
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if its a bungalow why dont u just trad it ... quicker so more profitable for you and the lady is happy ..... shabang everyones a winner ;D
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Im not that quick at trad to be honest and it has pointy conservatory on one end and is a bit awkward,plus dont like trad now to be honest :)
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ian 101 had loadsa complaints when he changed over ;D ;D ;D ;D ;D ;D ;D ;D ;D ;D
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You could tell her that you use more water on the first clean so subsequent cleans Wong have ax much water left. However make sure she know that she has the option of leaving if she doesn't like the method. If you change your method to satisfy her you may find that she will never be happy and always finding things to pick on.
Simon.
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ian 101 had loadsa complaints when he changed over ;D ;D ;D ;D ;D ;D ;D ;D ;D ;D
just the 1 ............ the drips were too noisy :-\
offered to use soft water but she didnt see the funny side ;D
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Just ask her if she wants her back doors smashed in :-X
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Just ask her if she wants her back doors smashed in :-X
the police are still looking for you i would lie low for a while ;D
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just go round with a rag and wipe zills only take you a min,less hassle
Same i always wipe frames n sills on ground floor takes a few mins extra if that but worth it IMO
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for fussy customers i always wipe ground floor sills when finishing the job.i certainly wouldnt start wiping frames though!! ;D ;D
if she still complains dump her.some people are just not happy whatever you do!! ;) :) :)
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Some people are never happy whatever you do
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Hi Everyone
Just had my 1st complaint with wfp,cleaned large bungalow this afternoon for 1st time,woman had sacked last window cleaner as she was not happy with his work he was trad so i told her i would be cleaning them a different way,anyway cleaned very thoroughly and left as no one was home,got a phone call just now and she said she was not happy with all the water around the house and the water on the sills,what would you do??? ??? ???
How did you leave it?
My response when they complain over the phone is to say "If you change your mind and want me to carry on give me a call"
They often panic and backtrack, if they don't just let her go. She sounds like a PITA.
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My response when they complain over the phone is to say "If you change your mind and want me to carry on give me a call"
I love that.
Once a messer, always a messer.
Its hard to do trad window cleaning wrong, it sounds to me like hassling window cleaners is her hobby.
Drop her and move on
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I left it with - wait until tomorrow when it is dry and see if you are happy.I will go and collect money tomorrow and see what she says :),i think i will suggest i will wipe the sills next time when finished but if i get a bad vibe or she gets cheeky i will call it a day. :)
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Tell her next time without water, its call drycleaning. ;D ;D
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Should of wiped the cills dry....i always do on every job i do ;)
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Should of wiped the cills dry....i always do on every job i do ;)
Why? They dry clean anyway. I wipe the odd one where dirt keeps flushing out mind you.
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Just ask her if she wants her back doors smashed in :-X
the police are still looking for you i would lie low for a while ;D
The poleice ;D
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just your 1st complaint try it for 20 years you will hear em all
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Should of wiped the cills dry....i always do on every job i do ;)
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Why? They dry clean anyway. I wipe the odd one where dirt keeps flushing out mind you.
They dont in my experience, much tidier finish wiping them off IMO
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Hi Everyone
Just had my 1st complaint with wfp,cleaned large bungalow this afternoon for 1st time,woman had sacked last window cleaner as she was not happy with his work he was trad so i told her i would be cleaning them a different way,anyway cleaned very thoroughly and left as no one was home,got a phone call just now and she said she was not happy with all the water around the house and the water on the sills,what would you do??? ??? ???
i think the clue is in the first and second line ;)
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I think i will try that Bumper as its £17 for 25 mins,it just makes you want to do rolly eyes though ::)roll ::)roll
You'd be making a rod for your own back.
If her windows are looking great after your clean and no fault can be found with cleaning using the WFP method then if the only argument she has that the windows are left wet after your clean then WFP is not an option for her property. She does sound like a professional moaner, so it's your choice whether to keep her as a customer, sometimes customers are too hard to please, this is when you have to remember that not all business is good business ;)
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I wonder did she sack her last window cleaner or did
he dump her.
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Hi John
Yes never thought of that :),i will see how it goes tomorrow,but i do have a feeling that she wants to own me for £17 a month :)
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i know id loose lots if i did bottoms as well, enough water on floor with just tops. it suits me, if your prepared to loose customers , carry on regardless. your the BOSS.
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Ask her what she does when it rains ;D ;D Then dump and replace with two new customers
Paul
I second this
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Went back this morning and she says they have dried great,explained the system,have said i will wipe sills down when finished,all rosy in the garden again. ;D
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i know id loose lots if i did bottoms as well, enough water on floor with just tops. it suits me, if your prepared to loose customers , carry on regardless. your the BOSS.
I did that for about 3 years then thought what the heck am i doing? i now wfp bottoms too way quicker, better job.
Yes one or two moaners but these are the people that moan no matter what you do so you might as well do it your way!
And my way is what ever is quickest and earns me the most money.
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i know id loose lots if i did bottoms as well, enough water on floor with just tops. it suits me, if your prepared to loose customers , carry on regardless. your the BOSS.
I did that for about 3 years then thought what the heck am i doing? i now wfp bottoms too way quicker, better job.
Yes one or two moaners but these are the people that moan no matter what you do so you might as well do it your way!
And my way is what ever is quickest and earns me the most money.
I've lost 1 so far, you never know till you try