Clean It Up

UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: petski2 on December 20, 2012, 05:28:23 pm

Title: The Waterfedpolecompany.co.uk
Post by: petski2 on December 20, 2012, 05:28:23 pm
Hi all,has anyone dealt with the supplier named in the title recently?
I ordered an elite pole on 12th Dec and terms and conditions state they will ship in 1 to 2 working days.
Its now the 20th and I have received no email to say its been dispatched or to say its been delayed,in fact apart from the confirmation of payment email iv had nothing >:( >:(
I emailed them yesterday telling them to either let me know what is going on or cancel my order but they havent replied >:( >:(
I have rang them twice today and got answer machine both times,left a message and my number but they havent got back to me. >:( >:(
Not sure what I can do now apart from keep ringing them and waiting ??? ???

A very frustrated Pete....
Title: Re: The Waterfedpolecompany.co.uk
Post by: windiewasher on December 20, 2012, 05:31:12 pm
Quote from: petski2 on December 20, 2012, 05:28:23 pm
Hi all,has anyone dealt with the supplier named in the title recently?
I ordered an elite pole on 12th Dec and terms and conditions state they will ship in 1 to 2 working days.
Its now the 20th and I have received no email to say its been dispatched or to say its been delayed,in fact apart from the confirmation of payment email iv had nothing >:( >:(
I emailed them yesterday telling them to either let me know what is going on or cancel my order but they havent replied >:( >:(
I have rang them twice today and got answer machine both times,left a message and my number but they havent got back to me. >:( >:(
Not sure what I can do now apart from keep ringing them and waiting ??? ???

A very frustrated Pete....


They are now closed till january
Title: Re: The Waterfedpolecompany.co.uk
Post by: petski2 on December 20, 2012, 05:32:53 pm
Please tell me ur kidding windie ??? ??? ??? ??? ???
Title: Re: The Waterfedpolecompany.co.uk
Post by: Dave Garrett on December 20, 2012, 06:00:46 pm
Yes guy who owns it is a Windie in Milton Keynes also does my area had one of his elite poles off him via ebay hand delivered it for me nice chap i must say
Title: Re: The Waterfedpolecompany.co.uk
Post by: petski2 on December 20, 2012, 07:19:21 pm
He may well be a very nice chap but I dont think im being unreasonable to be angry when I order a pole on the 12th (1 to 2 working days delivery) and not even get an idea if im going to receive it until January!!!!!
Even worse when emails and phone calls are not being answered ??? ??? ???
Title: Re: The Waterfedpolecompany.co.uk
Post by: PurefectWindowCleaning on December 20, 2012, 07:24:27 pm
I'd be a little upset to be fair.
Title: Re: The Waterfedpolecompany.co.uk
Post by: sunshine windows on December 20, 2012, 07:29:45 pm
Shocking customer service. Unless its stated on their website or they inform you when ordering that there's going to be a long delay its disgraceful.
Title: Re: The Waterfedpolecompany.co.uk
Post by: dave0123 on December 20, 2012, 08:18:01 pm
terrible, surprised there still in business operating like that.
Title: Re: The Waterfedpolecompany.co.uk
Post by: jk999 on December 20, 2012, 08:51:36 pm
bought two elites earlier in year both smallest sections snapped in first week took him nearly four n half months to sort it out .