Clean It Up
UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: richywilts on December 17, 2012, 12:56:57 pm
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im thinking of sending out a newsletter to customers in new year covering subjects
phone alert/text alert- these are not a reason to cancel for next day if they want to postpone a clean we should be given seven days notice with a price increase on next clean
price increases in general
dog crap
customer referrals
further services
3 strike rule
late payment charges
if we have instructed them to leave gates open and there not full house will be charged
can anyone think of other things they have problems with customers which i could mention that i have missed
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The Newsletter should contain what "You can do for THEM" not what "rules" they have to follow
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yeah i thought that dave i sent out a newsletter s couple of years back and got loads of work from it, but im wanting to iron out some problems we are having to deal with which are affecting the business daily
how else do you suggest we put rules in place with customers