Clean It Up

UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: JackieW on December 16, 2012, 11:55:54 am

Title: Informing customers of changeover from traditional to Water Fed Pole.
Post by: JackieW on December 16, 2012, 11:55:54 am

When I recently changed from traditional I just turned up and started. No pre notification.

If they were in,  I briefly explained when I knocked the door after cleaning and if they were out I explained when I went collecting.

 I only lost 2 customers out of about 250, and they didn't give me a chance to even start or explain. I just walked away.

Had about 3 others who were reticent based on their previous experiences with other window cleaners.

I just said I'll clean them and if they're not happy with results , no charge.

I had worried about printing off a sheet to explain the in and outs of pure water but couldn't be bothered.

'As long as the windows are cleaned' seemed the most common response.

Title: Re: Informing customers of changeover from traditional to Water Fed Pole.
Post by: sean mcc on December 16, 2012, 12:21:23 pm

agree

Title: Re: Informing customers of changeover from traditional to Water Fed Pole.
Post by: Nick_Thompson on December 16, 2012, 01:00:52 pm

Hi Jackey

I took a long time and slowly converted my round over a period of about a year. In the process I quickly learnt that the fewer words of explanation the better, to the point that I would say nothing and just clean the windows using the different method. If anyone enquired about the changes in the procedure I’d offer the briefest of explanations.

Nick

Title: Re: Informing customers of changeover from traditional to Water Fed Pole.
Post by: PurefectWindowCleaning on December 16, 2012, 03:10:54 pm

We lost 0 out of about 450 + customers. Didnt bother with informing them, just got on with it. A few have asked questions and basiclly not beleved me about using 'pure' water but they all have got used to it now after about 6 months.

I once heard someone say that you wouldnt tell a chippy what saw to use, so why should customers tell you how to do your job!

Im in charge not them :)

Title: Re: Informing customers of changeover from traditional to Water Fed Pole.
Post by: rycalshaw on December 16, 2012, 03:21:51 pm

i gave all my custies a letter explaining what wfp cleaning was all about, including how we purify the water and how it all works,i also told them that it may take a couple of cleans to get them spot on,its all gone very well up to now..

Title: Re: Informing customers of changeover from traditional to Water Fed Pole.
Post by: escorttdi on December 16, 2012, 03:26:47 pm

i telt em i fell off ladder  an this is way im doing them now.... did nt want to die fur a £5.
lost 5 in 500  directly to change over
but you lose them  you gain them.... circle of life.....

Title: Re: Informing customers of changeover from traditional to Water Fed Pole.
Post by: dave f on December 16, 2012, 03:38:58 pm

i just told em that was the end of it, lost a couple i now tell the odd new custy if they ask and tell them frames included foc no clibing on roofs cracking slates or breaking gutters with ladders and no holes in tarmack with ladder spikes most seem impressed ;D

Title: Re: Informing customers of changeover from traditional to Water Fed Pole.
Post by: Window Washers on December 16, 2012, 05:23:36 pm

When I changed all mine over I told the odd person, think giving a letter is asking for trouble

I lost a couple of customers ( one because I got her mud wet!!) she still to this day looks like she's chewing a wasp every time we clean houses nearby

Title: Re: Informing customers of changeover from traditional to Water Fed Pole.
Post by: Nick_Thompson on December 16, 2012, 06:56:10 pm

To a large extent, I think customers are oblivious to the details in the window cleaning process.
 
After years of cleaning this one particular customers windows using WFP she remarked on one how glad she was that she had found a proper window cleaner as the last guy used to leave the windows all wet when he had finished.