Clean It Up
UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: bobplum on November 29, 2012, 08:05:54 pm
-
is my imagination ,have they gone expensive lately,especially for the smaller things ???
-
Yes, but were would we be without gardiner's research and development?
-
is my imagination ,have they gone expensive lately,especially for the smaller things ???
Yes it is your imagination :) - Was there something specific you were looking at?
The only parts that I have increased the price on within the last 12 months are the brass male screw thread to barb fittings (http://www.gardinerpolesystems.co.uk/acatalog/brass-male-screw-thread-to-hose-barb-fittings.html) the largest three sizes were increased from £2.65 to £3.65 as we were losing money on each one we sold!
Other price changes have all been reductions:
All EZ-Pure RO Kits, HF4 & HF5 Membranes and all EZ-Pure components have all been substantially reduced.
Our entire range of John Guest fittings have been reduced in price.
The most popular Super-Lite brush types have also been reduced.
Everything else has stayed the same for probably about 12 months.
-
yes the pound increase thats it ;D ;D
its probably more psychological, with the increase in everything in society except my rates, i just feel like everything as gone up...but has i said probably my imagination :) and i have just ordered some things so i still luv you all down there
-
yes the pound increase thats it ;D ;D
its probably more psychological, with the increase in everything in society except my rates, i just feel like everything as gone up...but has i said probably my imagination :) and i have just ordered some things so i still luv you all down there
arent you just about to put your prices up Bob?!
-
yes the pound increase thats it ;D ;D
its probably more psychological, with the increase in everything in society except my rates, i just feel like everything as gone up...but has i said probably my imagination :) and i have just ordered some things so i still luv you all down there
aren't you just about to put your prices up Bob?!
yes,well next year
actually if i may can i ask why the shipping charges are £7.50 for what amounts to less than say 500 grm( the items i have ordered) and yet i can get a 125lt upright tank shipped from Cornwall for i think it was £9.00,which weighed 10 kg,it does look like a high rate for a small amount or do you use discretion once the order is being processed
cheers bob
-
its the 20% VAT thats the killer since it was brought in a few years ago!!!not just on gardiners website but anything you buy!!! >:( >:( >:(
-
My Gardeners pole is the longest lasting I have ever had one. Only thing is the doodah clip thing where it rubs and wears down, otherwise it's been great. No need to go anywhere else.
It's not rocket science. Get a carbon tube at x cost, fit a so-called patent-type doodah clip thing and off you go. Money in the bank. He's happy, we're happy, custard's a miserable old git, what's not to like?
-
Life is SO simple:
http://www.cleanitup.co.uk/smf/index.php?topic=161939.0 (http://www.cleanitup.co.uk/smf/index.php?topic=161939.0)
-
When it comes to shipping it is completely down to the value of the goods rather than the weight. This is to provide protection for our clients in case of a delivery mishap.
Under £10 and we send it out via First Class Royal Mail and charge £2 for packaging and post.
Between £10 - £20 we switch to Next Day insured courier as the value of the goods has increased making insurance more important.
Between £20 - £45 we send out Next Day insured courier and charge £7.50.
Then once the value of the goods exceeds £45 we subsidise the cost and send out via free Next Day insured courier.
Obviously if you ring up and order over £10 of goods and they are of a light weight we can switch to actual cost and use Royal Mail. However this does not guarantee the same delivery time and is not insured in the same way.
-
this thread has encouraged me to buy 2 more brushes off gardiners! I checked and they are cheaper than earlier this year... which is great!
-
is my imagination ,have they gone expensive lately,especially for the smaller things ???
Yes it is your imagination :) - Was there something specific you were looking at?
The only parts that I have increased the price on within the last 12 months are the brass male screw thread to barb fittings (http://www.gardinerpolesystems.co.uk/acatalog/brass-male-screw-thread-to-hose-barb-fittings.html) the largest three sizes were increased from £2.65 to £3.65 as we were losing money on each one we sold!
Other price changes have all been reductions:
All EZ-Pure RO Kits, HF4 & HF5 Membranes and all EZ-Pure components have all been substantially reduced.
Our entire range of John Guest fittings have been reduced in price.
The most popular Super-Lite brush types have also been reduced.
Everything else has stayed the same for probably about 12 months.
Nice one Alex :) i love it when you go into details :-)
-
Yup... ordered a new brush and some bit 'n' bobs from Gardiners yesterday afternoon and they were here today.
Wish you would use the DPD delivery though Alex. The 1 hour delivery window test first thing in the mornning is dead handy.
Duncan
-
Yup... ordered a new brush and some bit 'n' bobs from Gardiners yesterday afternoon and they were here today.
Wish you would use the DPD delivery though Alex. The 1 hour delivery window test first thing in the mornning is dead handy.
Duncan
It's interesting you posted that. That 1 hour window thing, that is such a good idea. It means, for me anyway, I can still work and pop back home in time for the delivery. The last time my missus ordered stuff that arrived via DPD, or who ever it was, I phoned back the driver and met him on route. He was happy and I had less downtime.
As for bad courier companies, I've won't be ordering any more stuff from Cleaning Spot because the delivery company they use is the pits. I think Dazmond is of the same opinion now. Over the last 4 or 5 years I've ordered goods to the value of about £4 000 from Cleaning Spot. Maybe that's small time to them but it all adds up.
Delivery and how well it works, or doesn't, is an often over looked aspect of any supplier and often the supplier is unaware of any problems and also, as with Cleaning Spot, they don't seem to care either when told there is a repeated problem.
-
Dpd are great. get a text of time delivery.
-
Never had a problem with Fedex which Gardiners use the driver used to try and get to me as early as possible before i left so i could get my parcel and he would leave it somewhere out of the way if i was not.
Moved a few miles away now so not sure if it is the same guy who covers this area . Mike
-
When it comes to shipping it is completely down to the value of the goods rather than the weight. This is to provide protection for our clients in case of a delivery mishap.
If there is a delivery mishap it is the merchant that is responsible, not the buyer. Therefore it is for your protection, not your customer's.
-
is my imagination ,have they gone expensive lately,especially for the smaller things ???
Yes it is your imagination :) - Was there something specific you were looking at?
The only parts that I have increased the price on within the last 12 months are the brass male screw thread to barb fittings (http://www.gardinerpolesystems.co.uk/acatalog/brass-male-screw-thread-to-hose-barb-fittings.html) the largest three sizes were increased from £2.65 to £3.65 as we were losing money on each one we sold!
Other price changes have all been reductions:
All EZ-Pure RO Kits, HF4 & HF5 Membranes and all EZ-Pure components have all been substantially reduced.
Our entire range of John Guest fittings have been reduced in price.
The most popular Super-Lite brush types have also been reduced.
Everything else has stayed the same for probably about 12 months.
Nice one Alex :) i love it when you go into details :-)
so do i ,know i understand :) were before i was ignorant :)
-
that old age pension dont stretch like it used to ;D
-
Can't fault gardiners really helpful even when you are being a biff like me last week and great prices. Will be trying out a super lite brush next rather than a sill brush
-
When it comes to shipping it is completely down to the value of the goods rather than the weight. This is to provide protection for our clients in case of a delivery mishap.
If there is a delivery mishap it is the merchant that is responsible, not the buyer. Therefore it is for your protection, not your customer's.
The merchant is responsible for ensuring that the clients receives the goods under law. Our main priority is that our clients gets the goods they need promptly and in the condition they were sent out.
In practise however if Royal Mail is used for compact but high value goods then when these 'fail' to arrive it is the clients that will suffer whilst it is being sorted out. In law a 'reasonable time' delivery (unless specified) is considered to be 30 days and Royal Mail does not consider an item to be actually missing until 15 days have passed. Whilst these parameters are acceptable for low value goods we do not consider this be acceptable for goods in excess of £10 as the client cannot make a claim for lost goods until after the Royal Mail's 15 day cut-off.
When an insured courier is used, there is first of all a tracking system which allows us to keep an eye on shipments if needed. Then there is insurance -what this means is that if damage is found and reported to us in within 24 hours, we can claim back against the courier and immediately arrange a replacement with very little delay. This is ultimately why it matters to the clients as any issue can be resolved quickly and simply.
If a client request that goods over £10 be sent via Royal Mail to save money then we will do this and only charge actual postal costs - however if anything happens we are then subject to Royal Mails terms. Also under Royal Mails terms of use it is the recipient that has to make the claim against them for lost goods not the sender.
-
that old age pension dont stretch like it used to ;D
i am not stretching like i use too ;D
-
Do Gardiners do a January sale like alot of retailers? I want to buy a supermax and a backpack but havent got the funds right now
Cheers,
Caleb
-
When it comes to shipping it is completely down to the value of the goods rather than the weight. This is to provide protection for our clients in case of a delivery mishap.
If there is a delivery mishap it is the merchant that is responsible, not the buyer. Therefore it is for your protection, not your customer's.
The merchant is responsible for ensuring that the clients receives the goods under law. Our main priority is that our clients gets the goods they need promptly and in the condition they were sent out.
In practise however if Royal Mail is used for compact but high value goods then when these 'fail' to arrive it is the clients that will suffer whilst it is being sorted out. In law a 'reasonable time' delivery (unless specified) is considered to be 30 days and Royal Mail does not consider an item to be actually missing until 15 days have passed. Whilst these parameters are acceptable for low value goods we do not consider this be acceptable for goods in excess of £10 as the client cannot make a claim for lost goods until after the Royal Mail's 15 day cut-off.
When an insured courier is used, there is first of all a tracking system which allows us to keep an eye on shipments if needed. Then there is insurance -what this means is that if damage is found and reported to us in within 24 hours, we can claim back against the courier and immediately arrange a replacement with very little delay. This is ultimately why it matters to the clients as any issue can be resolved quickly and simply.
If a client request that goods over £10 be sent via Royal Mail to save money then we will do this and only charge actual postal costs - however if anything happens we are then subject to Royal Mails terms. Also under Royal Mails terms of use it is the recipient that has to make the claim against them for lost goods not the sender.
Who claims from Royal Mail is irrelevant, but having been an online trader for 10 years I as the seller have submitted numerous claims and been paid.
From my experience couriers are no quicker coughing up than are Royal Mail. To make people wait for Royal Mail's 15 days would compare very unfavourably with other suppliers and I am sure that in reality you would not do this.
I have never heard of the customer claiming from Royal Mail for lost goods. I have seen things like this in the terms of unscrupulous sellers on eBay though.
The problem with jumping in every time someone posts something critical is that you can make mistakes in your replies. From experience, I know that Gardiners service is very good, but it is the sender that is responsible for the safe arrival of goods and therefore the insurance is not at all for the customer's benefit but it is for the merchant's.
-
Steve, I think you are missing the point. Protection and customer service are two different things. Alex very often goes the extra mile and then some to ensure customer satisfaction, even if that cost his business money. I think Alex is highlighting the fact that the customer suffers from things going missing. Besides, plenty of things go missing even in Royal Mail.
-
When it comes to shipping it is completely down to the value of the goods rather than the weight. This is to provide protection for our clients in case of a delivery mishap.
If there is a delivery mishap it is the merchant that is responsible, not the buyer. Therefore it is for your protection, not your customer's.
The merchant is responsible for ensuring that the clients receives the goods under law. Our main priority is that our clients gets the goods they need promptly and in the condition they were sent out.
In practise however if Royal Mail is used for compact but high value goods then when these 'fail' to arrive it is the clients that will suffer whilst it is being sorted out. In law a 'reasonable time' delivery (unless specified) is considered to be 30 days and Royal Mail does not consider an item to be actually missing until 15 days have passed. Whilst these parameters are acceptable for low value goods we do not consider this be acceptable for goods in excess of £10 as the client cannot make a claim for lost goods until after the Royal Mail's 15 day cut-off.
When an insured courier is used, there is first of all a tracking system which allows us to keep an eye on shipments if needed. Then there is insurance -what this means is that if damage is found and reported to us in within 24 hours, we can claim back against the courier and immediately arrange a replacement with very little delay. This is ultimately why it matters to the clients as any issue can be resolved quickly and simply.
If a client request that goods over £10 be sent via Royal Mail to save money then we will do this and only charge actual postal costs - however if anything happens we are then subject to Royal Mails terms. Also under Royal Mails terms of use it is the recipient that has to make the claim against them for lost goods not the sender.
Who claims from Royal Mail is irrelevant, but having been an online trader for 10 years I as the seller have submitted numerous claims and been paid.
From my experience couriers are no quicker coughing up than are Royal Mail. To make people wait for Royal Mail's 15 days would compare very unfavourably with other suppliers and I am sure that in reality you would not do this.
I have never heard of the customer claiming from Royal Mail for lost goods. I have seen things like this in the terms of unscrupulous sellers on eBay though.
:)
The problem with jumping in every time someone posts something critical is that you can make mistakes in your replies. From experience, I know that Gardiners service is very good, but it is the sender that is responsible for the safe arrival of goods and therefore the insurance is not at all for the customer's benefit but it is for the merchant's.
I didn't take your knowledgable comments as a criticism :) I was just pointing out that whoever the insurance is for when using an insured courier it allows the retailer to sort out any issue much quicker and ultimately this is beneficial to the client compared to Royal Mail service and its constraints.
The joys of Mail-Order
We have previously used FedEx but they have decided that they do not want to send out our 4000+ poles a year due to their length. We are now trying TNT out as they are happy with longer consignments. We have looked at DPD but they use (along with several others) a software package which does not allow for such a high percentage of poles as we send out. This is why we are not currently using them. I personally think that the hour slot email and text is great and will be keen to see TNT introducing this level of time information. Downside of an hour time slot though is that when it does not work (which does happen) it leave recipients even more frustrated.
TNT are on a trial period with weekly visits from them so that we can feedback our thoughts on how the transfer is going.
-
Steve, I think you are missing the point. Protection and customer service are two different things. Alex very often goes the extra mile and then some to ensure customer satisfaction, even if that cost his business money. I think Alex is highlighting the fact that the customer suffers from things going missing. Besides, plenty of things go missing even in Royal Mail.
Royal Mail are much better than people give them credit for. In my experience it was much better to replace the odd item that got lost than send everything signed for since so few things went missing. It depends what you sell though I think. As Alex said, delays are the biggest problem.
-
Do Gardiners do a January sale like alot of retailers? I want to buy a supermax and a backpack but havent got the funds right now
Cheers,
Caleb
Yes, they do.
I'm queuing outside now in my sleeping bag.
Brrrr. Come on, Alex, hurry up.
-
Do Gardiners do a January sale like alot of retailers? I want to buy a supermax and a backpack but havent got the funds right now
Cheers,
Caleb
Yes, they do.
I'm queuing outside now in my sleeping bag.
Brrrr. Come on, Alex, hurry up.
Pack up your sleeping bag mate it's not going to happen!
Although if you do visit we will give you a free pen ;D
-
That 1 hour window thing, that is such a good idea. It means, for me anyway, I can still work and pop back home in time for the delivery.
Exactly! It's a brilliant service.
Duncan
-
Fed-Ex not delivery anymore because they dont want the work unreal the amount of money and business they must have had over the years from gardiners . ??? ???. Mike
-
ERM its something called INFLATION. lol
-
Alex. Do TNT do a delivery before a certain time of morning for extra charge? If so, what extra do they charge for this. I've sometimes found I'm better off paying the extra as it frees me up earlier to go to work.
I will have to check but I am sure that they do. This would only of course be able to apply if the goods were ordered on the phone and soon enough before the 4.30 courier pick up from the warehouse so that they could be packed, labelled and sent out the day before.
-
Dpd are great. get a text of time delivery.
+1 I had a text from them the other day to say parcel arriving in a 1hr window but as i was out all I had to do was click on the link and click leave with neighbour, I then got text later to say who it was left with. Brilliant- deliveries how it should be none of this am/pm rubbish.
-
Dpd are great. get a text of time delivery.
+1 I had a text from them the other day to say parcel arriving in a 1hr window but as i was out all I had to do was click on the link and click leave with neighbour, I then got text later to say who it was left with. Brilliant- deliveries how it should be none of this am/pm rubbish.
same for me, very good courier company!