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UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: johnny bravo on November 18, 2012, 01:53:54 pm

Title: Getting paid by customers
Post by: johnny bravo on November 18, 2012, 01:53:54 pm
can anyone help me out,    im fed up of driving out to collect and not in,   especially when price doubles up,    what would i set up for peaple to pay me on line ,    i have a paypal account,     how would i know who paid what in,   do these take a percentage out of payments going in.
thanks for any replies.
what online accounts could i use apart from paypal.
Title: Re: getting paid by customers
Post by: Panorama on November 18, 2012, 01:57:49 pm
Do you do Internet banking , if so , get paid that way
Title: Re: getting paid by customers
Post by: [GQC] Tim on November 18, 2012, 01:57:51 pm
Get internet banking, then log in to internet banking every night, gives you exactly the date and reference when customer has paid. Give customer chance to still pay by cheques for old people.

Leave them this when you've cleaned. Self explanatory.

Quote
Company logo

Name and Address


Hello, your windows were cleaned today* :

Amount owed   : £....................................
Notes                :


---  PLEASE PAY AS SOON AS POSSIBLE --- Thank you.


Preferred Payment Method:

-   Bank Transfer:  Please put first line of address under payment reference
        Sort Code:**  xx-xx-xx   Account Number:  xxxxxxxx

       

Alternative Payment Method

-   Please make cheques payable to xxxx
   and write your address on the reverse side.


*xxx Window Cleaning will clean your windows at our agreed frequency throughout
the year;  regardless of the weather; ensuring you have a regular, fully insured and
professional service from us.

However, if we are  turned away without prior notice (48hr  advance) or good reason
there will be a 25% surcharge against the next clean.
Title: Re: getting paid by customers
Post by: Blue Frog Systems on November 18, 2012, 02:05:21 pm
Payment methods i have are ...

Internet Bank Transfer
Phone Bank Transfer
Standing Orders
Post Cheque
Paypal - paid through my website using debit card

I do collect also but will be scrapping this next year as same as you i am sick of collecting twice a week
Title: Re: getting paid by customers
Post by: bobplum on November 18, 2012, 02:31:55 pm
Firstly explain to the customers why you will not be collecting.
Then give a choice of standing order or BACS,internet banking thru there banking system,maybe cheques for older people.(personally standing orders eliminate all problems)
Leave all your bank details on your completion slips.
Tell them as well as putting it on the completion slip to use their house address as the reference or allocate a number to each customer
Concentrate on one weeks worth of work,say week 1 then move thru the rest,in a few months you will have reduced you collecting times and reduced your debts

Now heres the hard part...if someone insists on you calling back to collect,because thats the way the have always done it imo part company,even if they say they will pay when you clean you still run the problem of them not being in
think business minded
Title: Re: getting paid by customers
Post by: johnny bravo on November 18, 2012, 04:05:13 pm
o any of these payment methods deduct fees  or a % of  the cash transferred to my acount. this is an all new concept,  iv decided i will have to travell out of my local area,   so fuel expenses will rse.
Title: Re: getting paid by customers
Post by: Blue Frog Systems on November 18, 2012, 04:27:57 pm
paypal take a % as do some things if you have a business account.

Just checked my business account invoice for 1 month ... 71 payments in by customers and cost me £12.91 + £5 monthly fee.

Would take me hours to collect from 71 customers, so i see that as a good deal.
Title: Re: getting paid by customers
Post by: wpclean on November 18, 2012, 06:54:33 pm
A lot of younger customers prefer to pay online. . . . . Leave them your sort code,and account number.

Most older customers like to pay cash, or send a cheque. . . . leave them an addressed envelope ( no stamp ).

A few insist on paying by Paypal.. . . . have it set up on your website.



Title: Re: getting paid by customers
Post by: A & J Owen Window Cleaning on November 18, 2012, 07:31:19 pm
internet banking is fab man. set it up now.
Title: Re: getting paid by customers
Post by: Paddy Woods on November 18, 2012, 08:18:32 pm
o any of these payment methods deduct fees  or a % of  the cash transferred to my acount. this is an all new concept,  iv decided i will have to travell out of my local area,   so fuel expenses will rse.

It's the way it's going johnny,I've switched most if my customers over,they were unsure at first but now prefer it,some just wont change they think of the motto 'your problem not mine' when collecting...I do PayPal they charge say 50p on a £10 but saves on fuel,but really bank transfer (bacs) is the best ...it takes time to change over but worth in end.
Title: Re: Getting paid by customers
Post by: johnny bravo on November 19, 2012, 02:56:47 pm
thanks lads,    ill look into change over for new year
Title: Re: getting paid by customers
Post by: formb on November 19, 2012, 02:59:42 pm
paypal take a % as do some things if you have a business account.

Just checked my business account invoice for 1 month ... 71 payments in by customers and cost me £12.91 + £5 monthly fee.

Would take me hours to collect from 71 customers, so i see that as a good deal.

That's scandalous mate. Bank transfers should be free.
Title: Re: Getting paid by customers
Post by: Granny on November 19, 2012, 06:18:27 pm
"Getting paid by customers"
Is a PITA!!
G.
Title: Re: Getting paid by customers
Post by: richard jagger on November 20, 2012, 03:29:18 am
I will charge 2 quid if not paid in 10 days as it will cost me that to collect or send a reminder its in my T & C¬s  Its a admin fee. If  that happens  to often and your out. No second clean if not paid.I have these fools call and ash when I will be cleaning again. Answer:  the computer ( says no)  it will not flag you if the account is not up to date. Blame it on the system and your accountant. ??? ??? ???
Title: Re: Getting paid by customers
Post by: robertphil on November 20, 2012, 06:33:37 am
just as soon as you can put your bank account details on your slips,+ your address - if they really want a cleaner they will pay by one of those methods. the ones who wont well you are better off without them, another tip is dont ever clean past 2 times without getting paid , or aggro starts

i had 3 years of  trying to make it work by collecting door to door cash and it was a mistake,as it cost me dear in fuel and time ,wish i had done the bank transfer thing from the outset .