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UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: Tim Vision on November 10, 2012, 10:12:02 pm

Title: Customers 6-12 weekly cleans
Post by: Tim Vision on November 10, 2012, 10:12:02 pm
I am trying to figure out the best frequency to set.

If I get 100 new customers over the next few weeks.

How may would you expect to be 6 weekers and how many 12 weekers?

Any thoughts from those that know?
Title: Re: Customers 6-12 weekly cleans
Post by: king marko on November 10, 2012, 10:21:04 pm
Can I ask -
Why 6&12 weekly??
Why not 4&8, which is is surely the most popular?

Not having a dig, just asking.

Don't do yourself out of money fella
Title: Re: Customers 6-12 weekly cleans
Post by: Smudger on November 10, 2012, 10:21:49 pm
if you are wfp cleaning 6 and 12 are perfect - trad would be 4 or 8

i do 4 or 8 wfp and wished i'd done 6 or 12 ( but hey ho ! )

my split is around two thirds 4 wky to a third 8 weekly altho new customers tend to be a 50/50 split - i give a 30 to 50 % discount on 4 weekers  ;)

example    8 wky clean is £30  a 4 wky clean would be £22

Darran
Title: Re: Customers 6-12 weekly cleans
Post by: king marko on November 10, 2012, 10:38:01 pm
if you are wfp cleaning 6 and 12 are perfect - trad would be 4 or 8

i do 4 or 8 wfp and wished i'd done 6 or 12 ( but hey ho ! )

my split is around two thirds 4 wky to a third 8 weekly altho new customers tend to be a 50/50 split - i give a 30 to 50 % discount on 4 weekers  ;)

example    8 wky clean is £30  a 4 wky clean would be £22

Darran
Genuinely like reading your posts Darran - can I ask why you wish you'd done 6 & 8 wkly?
Sometimes I feel like I'm too early @ 4wkly, then I'll get the odd call moaning when I'm a couple of days late!
I am toying with the idea of going with a monthly date instead of 4/8wkly - but I'd lose too much money pushing back to 6wk

Cheers  :)
Title: Re: Customers 6-12 weekly cleans
Post by: dave0123 on November 10, 2012, 10:38:37 pm
Quote
Can I ask -
Why 6&12 weekly??
Why not 4&8, which is is surely the most popular?

Not having a dig, just asking.

Don't do yourself out of money fella

because u get more money for doing less work
Title: Re: Customers 6-12 weekly cleans
Post by: Tim Vision on November 10, 2012, 10:39:41 pm
Thats the argument i have been having with myself.

4-8 is great if most sign up 4 weekly. If more go 8 weekly then i may have been better of doing 6-12 if the % of 6 weeklly cleans are high, ultimatly this may need less customers.

Tricky, want to set out right if i can.

 
Title: Re: Customers 6-12 weekly cleans
Post by: king marko on November 10, 2012, 10:48:51 pm
Quote
Can I ask -
Why 6&12 weekly??
Why not 4&8, which is is surely the most popular?

Not having a dig, just asking.

Don't do yourself out of money fella

because u get more money for doing less work
Says who?
Wholly depends on wether you get the right prices for that work
You can earn the same/better compacting and doing it more frequent  ;D
Title: Re: Customers 6-12 weekly cleans
Post by: Smudger on November 10, 2012, 10:51:58 pm
i went for 4 and 8 weeks as i was trad when i started out and this seemed the norm at the time - but after
changing to wfp it was clear that 99% of windows are still clean and clear after 4 wks ! but by the time i fully
realised this the rounds were to large to alter the frequency

but folk are funny - i have a hard core that would not be happy with a 6 week service - 4 weeks does seem incredibly quick sometimes and in the early days quite often i got 'you back so soon' but as time has gone on these people have proved to have been either time wasters or plumpted for an 8 wky service ( with the appropiate adjustment in price )
with a clear choice of 4 or 8 i havn't had a 'your back quick' comment for nearly 2 years.

dont put your perception on whats to quick - the customer will let you know - and they take great store in some1 being reliable/on time every month as much as doing a good job

Darran

Title: Re: Customers 6-12 weekly cleans
Post by: dave0123 on November 10, 2012, 10:52:25 pm
if you learn how to price properly you can.

you can still have a very compact round charging over 6 weekly. or 8 weekly it doesn't matter. ive proved that over 9 years
Title: Re: Customers 6-12 weekly cleans
Post by: king marko on November 10, 2012, 11:03:21 pm
Not having a go mate honest!
Why can't you price properly @ 4wkly?

I know from experience that a lot of customers will readily agree to the 4wkly, but then comment on how fast the time has gone

I also get the flip side of folk calling after 3 & a bit weeks asking when I'm next due   ;D

The point is, if they express the tiniest interest in increasing the time span, that's fine - I just put the price up accordingly and I'm still better off than 6&12 wkly

Everyone's different tho and it depends how busy you are - I couldn't afford to do it methinks  :)
Title: Re: Customers 6-12 weekly cleans
Post by: dave0123 on November 10, 2012, 11:07:04 pm
course you can price properly at 4 weekly i have a lot on 4 weekly. how ever you can charge diffrently on 6 weeks and make more per day doing less houses
Title: Re: Customers 6-12 weekly cleans
Post by: Lee Pryor on November 10, 2012, 11:12:12 pm
To answer Tims question.

We do 6 and 12 for which you can charge more than 4 and 8 meaning when you are full you earn more. We charge a 40-50 % mark up for 12 weeks over 6.

Over the last 2 years the split has changed greatly. 2 years ago 80% picked 6 weeks. now I find 50-60% pick 12 weeks. Again it takes more to be full but then you generate so  much more. It could be the difference bettween £200 a day and over £300
Title: Re: Customers 6-12 weekly cleans
Post by: bobplum on November 10, 2012, 11:52:57 pm
if i was starting a fresh i would go 6 weekly...........and nothing else
Title: Re: Customers 6-12 weekly cleans
Post by: Tim Vision on November 10, 2012, 11:57:48 pm
Thanks Lee thats exactly it. The results of the 6 12 timings deliver interesting figures on my spread sheet. Its got me thinking.... ;D

Title: Re: Customers 6-12 weekly cleans
Post by: DG Cleaning on November 11, 2012, 12:06:37 am
I'm thinking of canvassing new builds at 6 &12 weeks up here the norm is 2 or 4 weeks. Most older customers like this. I reckon the young families and couples in new builds will be happy to pay more for a longer frequency. Well I hope they will. ;D
Title: Re: Customers 6-12 weekly cleans
Post by: david wood on November 11, 2012, 07:23:24 am
if i was starting a fresh i would go 6 weekly...........and nothing else
thats all i do on my houses
Title: Re: Customers 6-12 weekly cleans
Post by: Granny on November 11, 2012, 08:41:10 am
I'm starting a new stream of customers on 6 weeks just to hedge my bets and give me another income stream.
Find some of the harder up customers are struggling with every 4 weeks and now I've gone WFP they are hardly dirty when I get back around, some wanted to cancel but have opted for 8 weeks.
Everyone is different and when I went on holiday had quite a few 4 weekers commenting how I was late this time!
G.
Title: Re: Customers 6-12 weekly cleans
Post by: roundbuilder on November 11, 2012, 10:51:06 am
Quote
Can I ask -
Why 6&12 weekly??
Why not 4&8, which is is surely the most popular?

Not having a dig, just asking.

Don't do yourself out of money fella

because u get more money for doing less work
You only get more if you have enough work to warrent going 6/12 weekly. I have over 1000 customers split over 2 rounds and i still couldnt warrent going over to 6/12.
Title: Re: Customers 6-12 weekly cleans
Post by: supernova77 on November 11, 2012, 02:47:47 pm
I offer 8 weekly as standard... I will take on 16 weekly's if they are well paying / large houses... I will take on 12 weekly's if they are local or around other work so that I can slot them in as extras when they are due (or almost due).

Working like this gives me good flexibility... If I turn up at a regular 8 weekly customer and can't clean because of building work or something going on then I can replace straight away with a 12 weekly that is due or almost due.

Andy
Title: Re: Customers 6-12 weekly cleans
Post by: Scrimble on November 11, 2012, 06:11:23 pm
if i was starting over i would offer 6 weekly only
Title: Re: Customers 6-12 weekly cleans
Post by: Crystal-clear on November 11, 2012, 06:15:37 pm
if i was starting a fresh i would go 6 weekly...........and nothing else

yea same here i picked 8 weekly which aint bad but its just that little bit too far to establish 6 weeks is perfect


i wouldnt recomend 4 weeks thou
Title: Re: Customers 6-12 weekly cleans
Post by: Frankybadboy on November 11, 2012, 06:21:25 pm
i do  every 5 weeks ;D ;D
Title: Re: Customers 6-12 weekly cleans
Post by: dazmond on November 12, 2012, 09:34:56 am
most of my regular work is roughly calendar monthly/2 monthly.it allows for greater flexibility esp in winter with bad weather when i can be a few days or a week or so behind sometimes.

i do have some stand alone work that is 3 monthly and the odd 6 monthly but these are very few.

i find most customers are happy with a monthly service and as for windows still being clean im finding that they are not in the vast majority of cases!due to buildings being near trees,main roads etc.


dazmond
Title: Re: Customers 6-12 weekly cleans
Post by: roundbuilder on November 12, 2012, 01:09:55 pm
 4 and 8 for me, i wouldnt get away with charging anymore moving to 6/12 weekly plus id have to near double workload to earn roughly the same.
Title: Re: Customers 6-12 weekly cleans
Post by: sf on November 12, 2012, 03:25:43 pm
4 and 8 weekly works for me.
Title: Re: Customers 6-12 weekly cleans
Post by: Ian101 on November 12, 2012, 05:11:46 pm
I am trying to figure out the best  frequency to set.

If I get 100 new customers over the next few weeks.

How may would you expect to be 6 weekers and how many 12 weekers?

Any thoughts from those that know?

best for who / what ??

EG your pocket / customers pocket
Title: Re: Customers 6-12 weekly cleans
Post by: LWC on November 12, 2012, 05:48:58 pm
i do  every 5 weeks ;D ;D

Me to, i offer every 5 or 6 weeks when i get new ones, im usually 6 but if im up to date you can get away with a 5 weekly clean...very rarely am i up to date tho lol  ;D
Title: Re: Customers 6-12 weekly cleans
Post by: Smudger on November 12, 2012, 08:14:48 pm
Dazmond - how does monthly work ?  if you clean on the 10th in say May do you clean on the 10th in June even if
its a Sat/Sunday - how do you plan out monthly work ?

Darran
Title: Re: Customers 6-12 weekly cleans
Post by: dazmond on November 13, 2012, 09:18:34 am
darran monthly work is just that!just once that month!whether it be 4 weeks or 5 weeks depending on how many days that month! ;) ;D ;D ;D
Title: Re: Customers 6-12 weekly cleans
Post by: lee_dewing on November 13, 2012, 07:49:10 pm
I try to get round monthly roughly same date every month as long as not the weekend.

The thing about 4 weekly is you can show up twice at a customers house in one month.

e.g say you went on 2nd november this month you'd be back again 30th november on 4 weekly cycle.

That's why I say monthly (once a month no more) ;)