Clean It Up

UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: richywilts on November 06, 2012, 11:12:40 am

Title: for those who have staff mainly domestics wfp what targets do u set
Post by: richywilts on November 06, 2012, 11:12:40 am
as title says im wondering what sort of targets you set staff for a days work on domestics i always thought 200 a day is fair and thats a fair days work but i honestly think standards i like my work done too its a bit optimistic, im sick of staff who come bk saying they have done this much etc 270-280 and now going bk round there work im not even sure they have cleaned first cleans there shocking

this is the second one ive had to let go now for taking the p not doing job properly im getting fed up of it all

i spent an hour yday cleaning a so called second clean on a 3 bed detached house with conservatory

i was thinking maybe set target at 150 a day, lower wages early finish 3 vans going out 450 a day coming in but all decent work completed properly
Title: Re: for those who have staff mainly domestics wfp what targets do u set
Post by: clarkson on November 06, 2012, 11:39:51 am

hi
 my lads are on a 200 a day target, so i dont think its reaching if your prices are about right. I think its a case of getting the right person.

 i am struggling to replace a full timer who is any good.

 cheers

 john
Title: Re: for those who have staff mainly domestics wfp what targets do u set
Post by: supernova77 on November 06, 2012, 11:43:36 am
Quote
as title says im wondering what sort of targets you set staff for a days work on domestics i always thought 200 a day is fair and thats a fair days work but i honestly think standards i like my work done too its a bit optimistic, im sick of staff who come bk saying they have done this much etc 270-280 and now going bk round there work im not even sure they have cleaned first cleans there shocking

this is the second one ive had to let go now for taking the p not doing job properly im getting fed up of it all

i spent an hour yday cleaning a so called second clean on a 3 bed detached house with conservatory

i was thinking maybe set target at 150 a day, lower wages early finish 3 vans going out 450 a day coming in but all decent work completed properly

Richy - Are you still thinking of selling up before christmas?

Andy
Title: Re: for those who have staff mainly domestics wfp what targets do u set
Post by: richywilts on November 06, 2012, 11:48:21 am
ive looked into it andy and i think christmas is a bit early to be honest winding it all down spoke to my uncle and hes happy to hold job for me for a while while i take my time to give it serious thought
Title: Re: for those who have staff mainly domestics wfp what targets do u set
Post by: richywilts on November 06, 2012, 11:52:41 am

hi
 my lads are on a 200 a day target, so i dont think its reaching if your prices are about right. I think its a case of getting the right person.

 i am struggling to replace a full timer who is any good.

 cheers

 john

my prices are pretty decent i think overall average price is prob around £13 for some reason tho unless they rush the work or cut corners we struggle to hit 200  or the other works till 6-7 oclock which we now cant do coz of the early nights drawing in that what got me thinking am i expecting too much to be done day in day out to a high standard, my prices do need an increase of £1-2 most jobs as no increase in 4 year plus canvassed work has been priced lower than id like
Title: Re: for those who have staff mainly domestics wfp what targets do u set
Post by: formb on November 06, 2012, 11:53:57 am
as title says im wondering what sort of targets you set staff for a days work on domestics i always thought 200 a day is fair and thats a fair days work but i honestly think standards i like my work done too its a bit optimistic, im sick of staff who come bk saying they have done this much etc 270-280 and now going bk round there work im not even sure they have cleaned first cleans there shocking

this is the second one ive had to let go now for taking the p not doing job properly im getting fed up of it all

i spent an hour yday cleaning a so called second clean on a 3 bed detached house with conservatory

i was thinking maybe set target at 150 a day, lower wages early finish 3 vans going out 450 a day coming in but all decent work completed properly

Why are you going to sort someone else's f*** up? If they get a complaint send them back to sort it. Getting a window clean is hardly difficult. If they f*** it up ten times send them back ten times.

Don't have an upper limit, pay them on piece work, the more they do the more they get, if they get a call back and they have to go back and sort it, they loose out. If it effects their money they are less likely to make mistakes...
Title: Re: for those who have staff mainly domestics wfp what targets do u set
Post by: richywilts on November 06, 2012, 12:00:18 pm
the lad in question had an appraisal i slagged him off n said he best sort his work out we had ten complaints on wednesday 17th oct, friday 19th october he crashed my van, tuesday 23rd he goes off on sick which hes still on for a cyst on his lung i did post on here asking whether i could sack him etc as this is all within his first 6-7 weeks probationary on the job n others said im leaving myself wide open for tribunals etc

im in thoughs now should i just sack him can it be done whilst there on the sick?

the reason myself and other lad have gone bk is coz we want it done properly, the customer had actually paid for the last clean it wasnt a complaint
Title: Re: for those who have staff mainly domestics wfp what targets do u set
Post by: supernova77 on November 06, 2012, 12:01:38 pm
Quote
my prices are pretty decent i think overall average price is prob around £13 for some reason tho unless they rush the work or cut corners we struggle to hit 200  or the other works till 6-7 oclock which we now cant do coz of the early nights drawing in that what got me thinking am i expecting too much to be done day in day out to a high standard, my prices do need an increase of £1-2 most jobs as no increase in 4 year plus canvassed work has been priced lower than id like

How many houses do you clean every 6 weeks?
Title: Re: for those who have staff mainly domestics wfp what targets do u set
Post by: formb on November 06, 2012, 12:03:56 pm
...it is not always about money though, power is just as important.

We run our 'vans' in squads of 2. 1 supervisor 1 trainee. You'd be surprised the effect that a bit of responsibility has on people. If they are responsible for other people's work their quality needs to be unquestionable.
Title: Re: for those who have staff mainly domestics wfp what targets do u set
Post by: formb on November 06, 2012, 12:07:49 pm
it wasnt a complaint

If there was no complaint and the customer is happy you are wasting time and effort re-cleaning them.

You may argue the customer will think 'great these boys are committed' What the customer will probably think is: 'Oh I hadn't noticed that my usual window cleaner was useless, I'd better watch for that in future'
Title: Re: for those who have staff mainly domestics wfp what targets do u set
Post by: formb on November 06, 2012, 12:09:38 pm
the lad in question had an appraisal i slagged him off n said he best sort his work out we had ten complaints on wednesday 17th oct, friday 19th october he crashed my van, tuesday 23rd he goes off on sick which hes still on for a cyst on his lung i did post on here asking whether i could sack him etc as this is all within his first 6-7 weeks probationary on the job n others said im leaving myself wide open for tribunals etc

im in thoughs now should i just sack him can it be done whilst there on the sick?

the reason myself and other lad have gone bk is coz we want it done properly, the customer had actually paid for the last clean it wasnt a complaint


What kind of training did you give this guy? We employ as a trainee for at least 3 months before they get any kind of responsibility.
Title: Re: for those who have staff mainly domestics wfp what targets do u set
Post by: MWC on November 06, 2012, 12:17:43 pm
Quote
as title says im wondering what sort of targets you set staff for a days work on domestics i always thought 200 a day is fair and thats a fair days work but i honestly think standards i like my work done too its a bit optimistic, im sick of staff who come bk saying they have done this much etc 270-280 and now going bk round there work im not even sure they have cleaned first cleans there shocking

this is the second one ive had to let go now for taking the p not doing job properly im getting fed up of it all

i spent an hour yday cleaning a so called second clean on a 3 bed detached house with conservatory

i was thinking maybe set target at 150 a day, lower wages early finish 3 vans going out 450 a day coming in but all decent work completed properly

Richy - Are you still thinking of selling up before christmas?

Andy

Is he fuk, full of it  Mod note:  Please refrain from swearing on the forum.
Title: Re: for those who have staff mainly domestics wfp what targets do u set
Post by: richywilts on November 06, 2012, 02:48:31 pm
Quote
as title says im wondering what sort of targets you set staff for a days work on domestics i always thought 200 a day is fair and thats a fair days work but i honestly think standards i like my work done too its a bit optimistic, im sick of staff who come bk saying they have done this much etc 270-280 and now going bk round there work im not even sure they have cleaned first cleans there shocking

this is the second one ive had to let go now for taking the p not doing job properly im getting fed up of it all

i spent an hour yday cleaning a so called second clean on a 3 bed detached house with conservatory

i was thinking maybe set target at 150 a day, lower wages early finish 3 vans going out 450 a day coming in but all decent work completed properly

Richy - Are you still thinking of selling up before christmas?

Andy

Is he fuk, full of it

why am i full of it ive decided it aint fair on staff before xmas i am seriously considering it i just thought itd be a nice time to sell up before xmas n have bit of a blow out before the bad weather kicks in etc
Title: Re: for those who have staff mainly domestics wfp what targets do u set
Post by: richywilts on November 06, 2012, 02:59:36 pm
the lad in question had an appraisal i slagged him off n said he best sort his work out we had ten complaints on wednesday 17th oct, friday 19th october he crashed my van, tuesday 23rd he goes off on sick which hes still on for a cyst on his lung i did post on here asking whether i could sack him etc as this is all within his first 6-7 weeks probationary on the job n others said im leaving myself wide open for tribunals etc

im in thoughs now should i just sack him can it be done whilst there on the sick?

the reason myself and other lad have gone bk is coz we want it done properly, the customer had actually paid for the last clean it wasnt a complaint

i basically went out for the week showing the guys how to clean and standards i expect i also provided a full documented job description/method statement of how we carry out each job  i also provided a fully documented method statement for first cleans this guy has basically just been rushing the work and finishing for 5 i even think he has been goin to pick kids up etc at 3ish the training has obviously worked for the other lad coz we get nothing but praise for his work

What kind of training did you give this guy? We employ as a trainee for at least 3 months before they get any kind of responsibility.
Title: Re: for those who have staff mainly domestics wfp what targets do u set
Post by: formb on November 06, 2012, 04:20:57 pm

the training has obviously worked for the other lad coz we get nothing but praise for his work


It is just not as easy as that though.
Title: Re: for those who have staff mainly domestics wfp what targets do u set
Post by: formb on November 06, 2012, 04:38:58 pm
Do you send them out by themselves?
Title: Re: for those who have staff mainly domestics wfp what targets do u set
Post by: roundbuilder on November 06, 2012, 04:53:38 pm
I set a weekly target of £1250 to be done mon to thur wherei pay 25%, if weather allows.. and fridays/saturdays are for new first cleans where i pay 50% of what is done to keep moral up.
Title: Re: for those who have staff mainly domestics wfp what targets do u set
Post by: Lee Pryor on November 06, 2012, 05:02:38 pm
I would love to comment on this thread but I can imagine people will just say im making it up and its not possible so I wont be commenting
Title: Re: for those who have staff mainly domestics wfp what targets do u set
Post by: richywilts on November 06, 2012, 05:10:04 pm
I would love to comment on this thread but I can imagine people will just say im making it up and its not possible so I wont be commenting

lee il listen to what you have to say
Title: Re: for those who have staff mainly domestics wfp what targets do u set
Post by: paul13 on November 06, 2012, 05:14:59 pm
Me to :D
Title: Re: for those who have staff mainly domestics wfp what targets do u set
Post by: Carl@Cwc on November 06, 2012, 05:19:54 pm
is he cleaning on his own?
Title: Re: for those who have staff mainly domestics wfp what targets do u set
Post by: sunshine windows on November 06, 2012, 05:20:11 pm
Lee I reckon your guys are smashing £400 a day, given the areas you're covering.

Title: Re: for those who have staff mainly domestics wfp what targets do u set
Post by: Carl@Cwc on November 06, 2012, 05:22:19 pm
Lee I reckon your guys are smashing £400 a day, given the areas you're covering.



i say nearer £500.
how are you lee by the way, dont see u on here often now.
 
Title: Re: for those who have staff mainly domestics wfp what targets do u set
Post by: Ian101 on November 06, 2012, 05:27:59 pm
I would love to comment on this thread but I can imagine people will just say im making it up and its not possible so I wont be commenting

dont work to the lowest denominator.  ;)
Title: Re: for those who have staff mainly domestics wfp what targets do u set
Post by: DG Cleaning on November 06, 2012, 05:39:36 pm
£13 average means they only need to clean 15 properties a day, so either you have an awful lot of traveling time between houses or they're not trying very hard
Title: Re: for those who have staff mainly domestics wfp what targets do u set
Post by: robbo333 on November 06, 2012, 05:40:58 pm
I would love to comment on this thread but I can imagine people will just say im making it up and its not possible so I wont be commenting


Go on Lee. It'll be interesting to see what can be achieved.
Title: Re: for those who have staff mainly domestics wfp what targets do u set
Post by: bobplum on November 06, 2012, 06:22:58 pm
I would love to comment on this thread but I can imagine people will just say im making it up and its not possible so I wont be commenting


talk about teasing
Title: Re: for those who have staff mainly domestics wfp what targets do u set
Post by: Lee Pryor on November 06, 2012, 07:25:10 pm
Lee I reckon your guys are smashing £400 a day, given the areas you're covering.



correct.

Im fine thanks carl. Im not on here much anymore for exactly the reasons of my last post. totally fed up this year with the grief you get when others simply dont get it on this forum. Its a great forum for newbies and such.
Title: Re: for those who have staff mainly domestics wfp what targets do u set
Post by: Dean Taberner on November 06, 2012, 07:42:56 pm
Lee I reckon your guys are smashing £400 a day, given the areas you're covering.



correct.

Im fine thanks carl. Im not on here much anymore for exactly the reasons of my last post. totally fed up this year with the grief you get when others simply dont get it on this forum. Its a great forum for newbies and such.

Do you like windows though Lee?
Title: Re: for those who have staff mainly domestics wfp what targets do u set
Post by: Lee Pryor on November 06, 2012, 07:59:47 pm
of course I do.

After all they pay for my life!  ;)
Title: Re: for those who have staff mainly domestics wfp what targets do u set
Post by: Carl@Cwc on November 06, 2012, 10:02:39 pm
of course I do.

After all they pay for my life!  ;)

Are u still leafletting lee in the winter months
Title: Re: for those who have staff mainly domestics wfp what targets do u set
Post by: richywilts on November 06, 2012, 10:43:51 pm
I set a weekly target of £1250 to be done mon to thur wherei pay 25%, if weather allows.. and fridays/saturdays are for new first cleans where i pay 50% of what is done to keep moral up.

1250 mon-thurs is that one man or two???

Title: Re: for those who have staff mainly domestics wfp what targets do u set
Post by: Carl@Cwc on November 06, 2012, 10:52:01 pm
I set a weekly target of £1250 to be done mon to thur wherei pay 25%, if weather allows.. and fridays/saturdays are for new first cleans where i pay 50% of what is done to keep moral up.

1250 mon-thurs is that one man or two???

2 man I'd say m8

Are u running the problem cleaner as a 1 man.

Title: Re: for those who have staff mainly domestics wfp what targets do u set
Post by: roundbuilder on November 06, 2012, 11:00:19 pm
1 van 1 man. Not got enough work yet to warrant having 2 in a van.
Title: Re: for those who have staff mainly domestics wfp what targets do u set
Post by: Richard iSparkle on November 06, 2012, 11:10:11 pm
I would love to comment on this thread but I can imagine people will just say im making it up and its not possible so I wont be commenting

Me too Lee!
Title: Re: for those who have staff mainly domestics wfp what targets do u set
Post by: richywilts on November 06, 2012, 11:52:34 pm
Give up ritcy you are a joke.

what makes u an expert on the subject
Title: Re: for those who have staff mainly domestics wfp what targets do u set
Post by: Gav Camm lammy 283 on November 07, 2012, 01:45:21 am
Give up ritcy you are a joke.

25 posts n you think you know anything
You for real lad or what ????
How long you been cleaning glass ???
Why put Richy down ????
Di you know him ??? I do
What you got bout 100 domestic calls ???
Idiot Arnt you your a fool and have a big mouth
Ppl like u make this forum
A laffing stock come see me u fool
Whata tool
Title: Re: for those who have staff mainly domestics wfp what targets do u set
Post by: richywilts on November 07, 2012, 01:54:27 am
u tell him gav hahaha he can pop up n see me anytime he wants and tell it to my face

hes prob a sad little man who drinks super strength lager and charges 3 quid a semi for beer money
Title: Re: for those who have staff mainly domestics wfp what targets do u set
Post by: Total shine cleaning services on November 07, 2012, 09:13:02 am
merry Xmas everybody...!
Title: Re: for those who have staff mainly domestics wfp what targets do u set
Post by: GB Window Cleaning on November 07, 2012, 09:57:58 am
I would love to comment on this thread but I can imagine people will just say im making it up and its not possible so I wont be commenting
ill listen too lee!
Title: Re: for those who have staff mainly domestics wfp what targets do u set
Post by: bobplum on November 07, 2012, 05:21:46 pm
Give up ritcy you are a joke.

and his is RICHY,not ricty or Mr Wiltshire to you
Title: Re: for those who have staff mainly domestics wfp what targets do u set
Post by: Moderator David@stives on November 07, 2012, 05:33:04 pm
Keep it clean boys
Title: Re: for those who have staff mainly domestics wfp what targets do u set
Post by: sam125 on November 10, 2012, 10:00:34 am
Give up ritcy you are a joke.

25 posts n you think you know anything
You for real lad or what ????
How long you been cleaning glass ???
Why put Richy down ????
Di you know him ??? I do
What you got bout 100 domestic calls ???
Idiot Arnt you your a fool and have a big mouth
Ppl like u make this forum
A laffing stock come see me u fool
Whata tool


I actually employ 4 full time staff and have just shy of 2000 domestic customers. More importantly its how long have I not been cleaning the glass for not cleaning it.
Title: Re: for those who have staff mainly domestics wfp what targets do u set
Post by: Louie on November 10, 2012, 10:08:04 am
Give up ritcy you are a joke.

25 posts n you think you know anything
You for real lad or what ????
How long you been cleaning glass ???
Why put Richy down ????
Di you know him ??? I do
What you got bout 100 domestic calls ???
Idiot Arnt you your a fool and have a big mouth
Ppl like u make this forum
A laffing stock come see me u fool
Whata tool


I actually employ 4 full time staff and have just shy of 2000 domestic customers. More importantly its how long have I not been cleaning the glass for not cleaning it.

In simple terms...'Shove that in your pipe and smoke it'