Clean It Up

UK Floor Cleaning Forum => Carpet Cleaning Forum => Topic started by: derikraven on November 02, 2012, 06:07:07 am

Title: Lost cause?
Post by: derikraven on November 02, 2012, 06:07:07 am
I've been asked to look at a suite which has had nail hardener spilt on it. I'm thinking "lost cause". Has anyone ever come across this?

Derik
Title: Re: lost cause?
Post by: david@zap-clean on November 02, 2012, 08:32:35 am
It's worth a look.

Maybe a solvent will sort it,  maybe you could cut/scrape it out?
Maybe they want their carpet cleaned also.
Title: Re: lost cause?
Post by: Craigp on November 02, 2012, 08:41:21 am
Id be thinking

am I wasting my time

what are they willing to pay  

if I cant remove it they'll be pretty dissappointed when they still have to pay - unless you want to do it on a no remove no pay basis

will removing it damaging the upholstery? you might be held responsible then.

Is it worth the hassle for a min charge job?


Id swerve this one.
Title: Re: lost cause?
Post by: *Hector* on November 02, 2012, 08:43:29 am
take precautions....  :o



Use someone else's name....  ;D ;D
Title: Re: lost cause?
Post by: Craigp on November 02, 2012, 08:49:24 am
lol Hector, good idea. ;D


Some customers will try to shift the ownership of this problem over to you.


"ITS YOUR PROBLEM NOW, WHAT ARE YOU GOING TO DO TO FIX IT!?"
Title: Re: Lost cause?
Post by: derikraven on November 02, 2012, 04:17:38 pm
I'm well aware of the risks and have no intentions of tackling this job unless I can find a solvent that will loosen the hardener. I only posted in the vain hope that someone may have come across this problem and knew of some product that would do the job.
Title: Re: Lost cause?
Post by: Timmy Boy on November 02, 2012, 05:52:03 pm
What I would do is say you will come out and take a look, try some solvent BUT tell them on the phone that if it is a lost cause the 45+vat charge will include a letter that they can pass onto their insurance that they have had a professional company attempt to remove it. At least then you get something out of it and they will then maybe use you for something else in the future

Cheers
Title: Re: Lost cause?
Post by: derikraven on November 02, 2012, 06:09:42 pm
Acetone has been suggested as a possible remedy.
Title: Re: Lost cause?
Post by: Timmy Boy on November 02, 2012, 06:15:34 pm
Good shout, could work but this will be all about your clients expectations so inform them prior to going
Title: Re: Lost cause?
Post by: Craigp on November 02, 2012, 08:17:19 pm
Hope you don't think I was having a go at you, I was voiceing my own frustrations with this job.

I hate calls like this, probalmatic, risky and virtually no reward for me.

Calls for cat wee on wool I hate too.

btw. aceotone and prochem solvex would be my choice, maybe try prochem chewing gum remover too.
Title: Re: Lost cause?
Post by: derikraven on November 07, 2012, 06:16:29 am
update...............acetone did the job. You just need to be patient until the acetone starts to dissolve the hardener. Works on nail varnish too.