Clean It Up
UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: Richard Shepherd on October 26, 2012, 07:46:19 am
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I have been offering / asking my custies to use online banking as a method of payment, a lot have taken it up but some seem to use it as a method of delaying payment knowing I won't be knocking come Thursday / Friday evening.
Does anyone use text as a reminder that payment is outstanding, if so what do you put in your text..
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Payment is now due for your last window clean. Please make payment to (insert bank details).
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We tell our custys bank transfers are due within 3 days. If we havent got it then the texts start, after a week its a phone call most of them just forget I think and usually once the first text is sent then they do it.
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When customers offers to pay online we ask for a mobile number so we can contact them and let them know the payment has been received O.K.
Then as said after 3 days send a reminder "BACS not received yet any problems please contact us"
G.
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I send a email with statement. Saying this email has been automatically generated because your account has fallen beyond our credit terms.
Please make payment now.
If they then get a bit funny you can, blame the accounts package ;D
Roy