Clean It Up
UK Floor Cleaning Forum => Carpet Cleaning Forum => Topic started by: stuart_clark on September 29, 2012, 10:26:05 am
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I would just like to say a big Thank you to Edd, for supplying me a new updated Scorpion and after using it a few days ago for the first time a I am very pleased with its performance!
Just another thing! I had a little problem with my other Scorpions clean water tank , last year! no leaks or anything, but needless to say Edd replaced it free of charge and that was after four years of ownership! I dont think there are many manifactures that would match up to Edd Valentines outstanding customer service
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Good to hear you finally got sorted Stuart ...............I've always admired Ed's style and am not surprised to find him stepping up to resolve your problem.
Having said that .............The Solutions company have built a fantastic reputation for service so your experience is not typical and others have posted about similar experiences with other companies and their products.
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I must make this known, but my argument was never with Edd, He has always proved to be Decent guy and a first class supplier
As for Solutions I think any further comments would be counter productive
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Tough decision Stu.............but the right one :'( :'(
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Mm .... I will have to try that.
Im not happy with my Chemtec Panther :(
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Can i have a go. " i'm not happy with the wife" ;D ;D
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keep spelling his name wrong and he will be asking for it back :D
do you think he would have been accommodating if you hadn't been causing such a stink over the last week?
'outstanding customer service' or damage limitation?
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keep spelling his name wrong and he will be asking for it back :D
do you think he would have been accommodating if you hadn't been causing such a stink over the last week?
'outstanding customer service' or damage limitation?
He who shouts loudest rarely gets ignored s your probably right!
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To be honest Guys
Ive had the New Scorpion for over a Month!
The Issue i had was to do with Solutions, Not Edd !
Ok there would be a few mods i would make to it, as i did with the older Scorpion thats nearly five years old, Dont get me wrong, I miss my Jag, Just dont think as things stand its reliable enough for me the way it is at the moment! Maybe Edd has Already Corrected the fault? i dont know as i no Longer have a Jag
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So who underwrites the warranty now seeing as you have pretty much burnt your bridges with WOC? If you modify your machine in any way shape or form it will invalidate the warranty Stu.
Not sure Ed will be too quick to help you if the machine has be modified and it developed a fault...
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Based on past posts can't see that stu has anything to lose may as well go for it.
Shaun
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The post about Dumping his ( Nick's ) collaboration with Cross American could land him in seriously hot water.
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But they don't use hot water ;D
Shaun
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This post has nothing at all to do with Solutions and i will make no further comments on that matter,
As for Nick I emailed him a few days ago to thank him for my new machine, and just to say i had used it for the first time and i was very pleased with it
Russ
As for warranty mate, I couldnt care less with regards to any Guarantee, I have my own supplier that ive used for over fifteen years! If a pump or a vac went down , I would merely purchase one from him, at a fraction of what you would pay mate! but its highly unlikely!
As Ive said in loads of Posts i am very pleased with my Scorpy and always have been! apart from albeit a few niggles like vac shut offs and thats what will be modified
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I want to thank Stuart for this thread and comments, however, I would like to take this opportunity to clarify one very important factor in Customer Satisfaction whether it was in regards to Stuart Clark, or any one else whomever purchases from our great friends at SOLUTION, Cornwall, and specifically, Mr. Nicholas White. This effort was definently not mine alone by far.
Without the continued (and relentless) behind the scenes effort of Mr. White and his fabulous team at SOLUTIONS whom gave their all (and more!!!) to help Stuart, this situation might still be on going for whatever reason. I can attest to the fact, that this had cost Mr. White a ton of money out of pocket, something that he never ever complained about because his only focus was to help solve a situation, and, offer a form of customer satisfaction that most others may not , or would never consider. Then, and only then, figure out the "why's & whatevers"....only after......the customer was truly satisfied. That is his pure nature and a quality that I have always admired.
Personally, I have never met or had the absolute pleasure of working with such a Company, team, and individual in this Industry who puts as much energy into his business as Mr. White. And that is a fact.
My final comment would be respectfully directed at Mr. Mike Halliday who stated:
"'outstanding customer service' or damage limitation?"
Well, you can interperate it any way you wish, however, I would conclude that the people at SOLUTIONS has always had:
OUTSTANDING customer service AND customer satisfaction!
Thanks to all and we are all glad that Stuart Clark is a happy customer.
Ed Valentine
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i had some great customer service 2 weeks ago by restormate and a duo delivery problem....do you remember reading about it?
OF COURSE YOU DON'T!! BECUASE WITH SOME COMPANIES OUTSTANDING customer service AND customer satisfaction! is something that happens as standard.
it doesn't require massive amounts of slagging off on the Internet to make a company offer it......
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i had some great customer service 2 weeks ago by restormate and a duo delivery problem....do you remember reading about it?
OF COURSE YOU DON'T!! BECUASE WITH SOME COMPANIES OUTSTANDING customer service AND customer satisfaction! is something that happens as standard.
it doesn't require massive amounts of slagging off on the Internet to make a company offer it......
Pathetic post of the week and its only Monday.
Your gripe with Ed and Solutions seems personel, is there something we don't know?
Oh well. you got a name check in for Restoremate.
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sorry you found it pathetic :'( ....... i'll try harder for the rest of the week and hopefully redeem myself..... but just to clarify Where have i said anything bad about solutions or ed that might indicate a gripe?
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..... but just to clarify Where have i said anything bad about solutions or ed that might indicate a gripe?
Oh come off it, you're far too long in the tooth (and ugly) to play the sweet innocent card.
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*sits back with popcorn*
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fair play Gary - Mike jumps on the bash Solutions band wagon as always. Whenever there is a negative Solutions post up pops Mike like a bad smell
Stuart - you say you don't care about your guarantee, well that's funny - it looks like you have certainly cared a lot recently about your guarantee to the point of insisting on a new machine to replace one you have probably destroyed yourself by poor maintenance/use
You just talk drivel and continually twist the truth it seems to suit your needs
From - A Nick Numpty & Proud of It!!!!!!!!!!!!!!!!!!!!!!!!! :P
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fair play Gary - Mike jumps on the bash Solutions band wagon as always. Whenever there is a negative Solutions post up pops Mike like a bad smell
Stuart - you say you don't care about your guarantee, well that's funny - it looks like you have certainly cared a lot recently about your guarantee to the point of insisting on a new machine to replace one you have probably destroyed yourself by poor maintenance/use
You just talk drivel and continually twist the truth it seems to suit your needs
From - A Nick Numpty & Proud of It!!!!!!!!!!!!!!!!!!!!!!!!! :P
So far there are three people ( that we've heard about) with the same fault ... blown back motors ... do u not see a trend there , a cooling issue perhaps , a design fault maybe ;D
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Id like to give some free advertising to Alltec, Amtech, Prochem, Ashbys, Texatherm, Hydramaster, etc etc who must feel left out with all this free publicity that Solutions and Cross American are getting here over the past few weeks.
No such thing as bad publicity. Who came up with that line??
Time to close this saga. Its getting boring now.
Mark
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Hi Guys
I think Mark has a good point.
Cheers
Doug
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o here we go, the 'carpet cleaner' from Ireland!!
Cmon John - spill the beans who you are??!!
The guy who uses 'some old machines from Alltec but will maybe produce one himself when he gets the time'!!
Another bandwagon basher who hides behind a false identity - says it all
I don't listen to a word you say until you come clean on who you are.
And how do you know about said problems? From certain peoples statements on CIU? O of course they won't be one sided or fabricated to some extent at all will they 'John'
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There are people with machine problems from every single manufacturer on here.
If there is an equipment supplier on here that hasn't had to fix a machine or supply a new one when under
warranty then leap up and down and wave your hands in the air.
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Gary - speak to 'John' about machines mate - he knows everything about them and if he ever made one it would be perfect and never suffer any problems ;D
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you enjoying that popcorn Jim?? ;D
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Gary - speak to 'John' about machines mate - he knows everything about them and if he ever made one it would be perfect and never suffer any problems ;D
He does seem to have a problem with a certain supplier and machine doesn't he.
Please tell me it isn't a hoax account from a supplier because that would be the saddest thing
I ever heard on here. Would be hilarious though.
Pass the popcorn.
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that couldnt happen surely?
not with the checks CIU do on new members joining!!!??? They are so careful on letting people join and check loads before they allow people to sign up!!! :P
otherwise it would just be about getting the number of members up and not about the quality of the site surely.....sorry, i digress!!! ;D
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o here we go, the 'carpet cleaner' from Ireland!!
Cmon John - spill the beans who you are??!!
The guy who uses 'some old machines from Alltec but will maybe produce one himself when he gets the time'!!
Another bandwagon basher who hides behind a false identity - says it all
I don't listen to a word you say until you come clean on who you are.
And how do you know about said problems? From certain peoples statements on CIU? O of course they won't be one sided or fabricated to some extent at all will they 'John'
You describe me perfectly ;D
The mods here can see my Irish IP
The whole ' I must be a supplier ' thing is just one of ED's little paranoid fantasy's
god knows who he thinks i am .... John la barbera hopefully , i admire him greatly :)
Nothing against the guys on CT , i simply interject when i'v seen figures that don't add up , like the ' modified' 400cfm jaguar .
I'v heard Stuart and joe hatton mentioned with the motor problem .... and the guy that posted during the week on CT to thank solutions for replacing the back motor ... thats three ... :)
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well i suggest you talk to Nick directly John and get the facts of those situations and not the hearsay you get on hear - that way you will know whats going on instead of pushing your own fabrications on others
strange - but you don't half have an American accent ???
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logging off now, only so much popcorn and BS that can be consumed in one night!!! ;D
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logging off now, only so much popcorn and BS that can be consumed in one night!!! ;D
yes , the thoughts of entertaining Jim while he munches his popcorn is putting me off too :D
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WOW you can certainly see which people on here belong to Nicks herd of sheep cant you :)
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It's dawn handbags at ten paces.
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More seriously we had. A Stimvak maestro and that never had a vac ten years, they mounted them sat upright and on top of the machine, the pumps had induction motors on them and lasted for donkeys as well. On those long winter days we reckon it was them sat upright on the bearings and that if any water go,past the shutoff it had to go uphill and also condensation flowed down into the dirty tank.
Reliable, Fugly looking machine