Clean It Up

UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: robertphil on September 28, 2012, 05:00:17 am

Title: bank transfer payments
Post by: robertphil on September 28, 2012, 05:00:17 am
dyou guys ever get customers who say theyve paid online but it never turns up . iv had a few this year who swear theyv paid,given me the date of transfer but it never reached me.
im wondering are they pulling a fast one,thinking that im dozy .  or does a glitch happen?  just wondering what you guys experience is of bank transfers
Title: Re: bank transfer payments
Post by: Total shine cleaning services on September 28, 2012, 05:09:34 am
happens to me occasionally but then I ring them back and ask them to chase up their banks as these transactions are mostly instant these days,I have online banking and a phone app also,I can check instantly to see if payments are made, had a customer the other day who told me she had just put money across, I checked straight away and it was there in the account.

graham
Title: Re: bank transfer payments
Post by: Ian101 on September 28, 2012, 06:05:46 am
Never had any go astray in 2 + years.
Title: Re: bank transfer payments
Post by: robertphil on September 28, 2012, 07:26:03 am
Never had any go astray in 2 + years.
i personally have never had a problem paying online either

think i will just strike these customers off ,lifes too short and all that , otherwise theyre getting 1 in 4 cleans for free .
   each of these customers swears the money has been debitted from their account on the said day.  iv told them i didnt get it

Title: Re: bank transfer payments
Post by: SPE on September 28, 2012, 05:45:19 pm
Never had any go astray in 2 + years.
i personally have never had a problem paying online either

think i will just strike these customers off ,lifes too short and all that , otherwise theyre getting 1 in 4 cleans for free .
   each of these customers swears the money has been debitted from their account on the said day.  iv told them i didnt get it


could they get a digit wrong and send it to someone elses account ? is that possible ?
Title: Re: bank transfer payments
Post by: SB Cleaning on September 28, 2012, 05:48:34 pm
Never had any go astray in 2 + years.
i personally have never had a problem paying online either

think i will just strike these customers off ,lifes too short and all that , otherwise theyre getting 1 in 4 cleans for free .
   each of these customers swears the money has been debitted from their account on the said day.  iv told them i didnt get it


nor me
Title: Re: bank transfer payments
Post by: Ian101 on September 28, 2012, 05:49:18 pm
Had a customer send 50 quid to a H2o she googled as she thought it must have been me in fairness other guy refunded to her !
Title: Re: bank transfer payments
Post by: robertphil on September 28, 2012, 08:07:25 pm
Never had any go astray in 2 + years.
i personally have never had a problem paying online either

think i will just strike these customers off ,lifes too short and all that , otherwise theyre getting 1 in 4 cleans for free .
   each of these customers swears the money has been debitted from their account on the said day.  iv told them i didnt get it


could they get a digit wrong and send it to someone elses account ? is that possible ?
i would not think thats likely because they would have to get an account number with a matching sortcode for it to go thru .   when they issue account numbers at a branch i doubt the numbers are consequtive otherwise mistakes between accounts at the same branch would be common