Clean It Up

UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: Window Washers on September 22, 2012, 08:46:54 am

Title: Gardiners customer service!!!!
Post by: Window Washers on September 22, 2012, 08:46:54 am
Would just like to point out that gardinerpolesystems.co.uk there customer service is second to none
Kirsty is awesome.
Spoke with them yesterday, parcel arrive this morning excellent stuff.

If anyone in the gardiners camp read this thank you for being easy to deal with please thank Kirsty personally for me, she deserved a smile

Ian
Title: Re: Gardiners customer service!!!!
Post by: bobplum on September 22, 2012, 10:29:15 am
fiona is good,.....oh and she is a trained tiler
Title: Re: Gardiners customer service!!!!
Post by: anderclean on September 22, 2012, 11:51:50 am
Would just like to point out that gardinerpolesystems.co.uk there customer service is second to none



agreed
Title: Re: Gardiners customer service!!!!
Post by: Fin Clearview on September 22, 2012, 02:22:02 pm
Phoned em many times since I first ordered and every time they have been superb. Last week I called em at 4pm to order a resi neck that somehow I broke. They said we'll send you a free one, so I bought one more as a spare and they sent me another 2 'with compliments'. Top notch. Also a a wfp newbie it's good to know your supplier is really helpful.
Title: Re: Gardiners customer service!!!!
Post by: Blue Frog Systems on September 22, 2012, 02:45:13 pm
Can't fault them at all
Title: Re: Gardiners customer service!!!!
Post by: windowcleaninginessex.co.uk on September 22, 2012, 07:05:06 pm
Would just like to point out that gardinerpolesystems.co.uk there customer service is second to none
Kirsty is awesome.
Spoke with them yesterday, parcel arrive this morning excellent stuff.

If anyone in the gardiners camp read this thank you for being easy to deal with please thank Kirsty personally for me, she deserved a smile

Ian

Ian that must be favouritism, I ordered a new pole Thursday afternoon and it hasn't arrived yet.

Darren

Title: Re: Gardiners customer service!!!!
Post by: KS Cleaning on September 22, 2012, 07:27:30 pm
+1, they really do go the extra mile :-* ;)
Title: Re: Gardiners customer service!!!!
Post by: mikeyfaerosyth on September 22, 2012, 09:47:16 pm
Whats happening with the medium mixed extreme brush? thought it was back in stock,want to order Monday,but canny add to cart
Title: Re: Gardiners customer service!!!!
Post by: Fin Clearview on September 22, 2012, 10:06:47 pm
Whats happening with the medium mixed extreme brush? thought it was back in stock,want to order Monday,but canny add to cart

They are in, I ordered one over the phone on Thursday mate.
Title: Re: Gardiners customer service!!!!
Post by: ben M on September 22, 2012, 10:09:11 pm
Whats happening with the medium mixed extreme brush? thought it was back in stock,want to order Monday,but canny add to cart
monday? we are saturday now! you can order it!
Title: Re: Gardiners customer service!!!!
Post by: CLEANCARE WC on September 22, 2012, 10:09:38 pm
Whats happening with the medium mixed extreme brush? thought it was back in stock,want to order Monday,but canny add to cart

just got one in the cart on my pc...try again mate
Title: Re: Gardiners customer service!!!!
Post by: mikeyfaerosyth on September 22, 2012, 10:40:16 pm
monday? we are saturday now! you can order it!


Wont get sent out till Monday anyway,I know its only 30 quid but gonnae order backpack too :)
Title: Re: Gardiners customer service!!!!
Post by: barry mallett on September 23, 2012, 07:05:30 am
yep they take your money then they send you the goods . thats fantastic ::)
Title: Re: Gardiners customer service!!!!
Post by: Mike #1 on September 23, 2012, 07:50:04 am
No complaints from me had a faulty brush a few weeks back they gave me a mobile number so i could take a pic on my phone and send it to them ,

Very simple saved any messing about and got new brush when they eventually arrived but the delay  was out of their control . Mike
Title: Re: Gardiners customer service!!!!
Post by: LBWCS on September 23, 2012, 10:30:18 am
Agreed also
Title: Re: Gardiners customer service!!!!
Post by: wightsurf on September 23, 2012, 12:57:33 pm
of course they are very helpfull and nice,they are taking all your money  ;D ;D
Title: Re: Gardiners customer service!!!!
Post by: barry mallett on September 23, 2012, 04:56:34 pm
they even exchange faulty goods they have sold you , amazing  ::)
Title: Re: Gardiners customer service!!!!
Post by: rg1 on September 24, 2012, 10:15:12 am
yep they take your money then they send you the goods . thats fantastic ::)

What more could you ask for!  They even send you glue when the clamps on your pole come loose after a few days  ???
Title: Re: Gardiners customer service!!!!
Post by: CLEANCARE WC on September 24, 2012, 03:44:23 pm
I LIKE THE PRODUCTS, BUT IT IS CRINGE WORTHY SOME OF THE POSTS ON HERE!
Title: Re: Gardiners customer service!!!!
Post by: Window Washers on October 12, 2012, 09:31:22 am
I LIKE THE PRODUCTS, BUT IT IS CRINGE WORTHY SOME OF THE POSTS ON HERE!
Maybe they are to you mate,  I posted this as if there has ever been an issue they sort it out very quickly, that to me in a supplier is an asset for my business.

I dont have the time to keep chasing people if there are problems in thier business.

Yes they take my money, but after they have taken it there is aftercare if needed thats good. So credit where credit is due  ;)
Title: Re: Gardiners customer service!!!!
Post by: ben M on October 12, 2012, 09:58:19 am
I LIKE THE PRODUCTS, BUT IT IS CRINGE WORTHY SOME OF THE POSTS ON HERE!
Maybe they are to you mate,  I posted this as if there has ever been an issue they sort it out very quickly, that to me in a supplier is an asset for my business.

I dont have the time to keep chasing people if there are problems in thier business.

Yes they take my money, but after they have taken it there is aftercare if needed thats good. So credit where credit is due  ;)
+1
Title: Re: Gardiners customer service!!!!
Post by: Rogue Trader on October 12, 2012, 10:13:19 am
i think that there is more to this than they are only a supplier who take your money then deliver goods whoopee! or they have very good aftersales.

The main point here is that there products are excellent and lead the field by a country mile THAT coupled with their decent service and aftersales is what makes them top notch

Sorry if this offends the cringers!!

Hats off to the marvellous Gardiners
Title: Re: Gardiners customer service!!!!
Post by: aztec on October 12, 2012, 02:50:47 pm
i love gardiners aswell, there ive said it!
Title: Re: Gardiners customer service!!!!
Post by: jimiwindows on October 12, 2012, 03:18:54 pm
     JIMI
        L
     ALEX
Title: Re: Gardiners customer service!!!!
Post by: dazmond on October 12, 2012, 03:30:40 pm
i ordered 200 pairs of nitrile gloves yesterday afternoon from gardiners and they arrived this morning!!now thats what you call customer service!!just £2 post and packing as well!

they really are the best!! ;) ;D ;D ;D ;D ;D


regards


dazmond