Clean It Up

UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: davids3511 on September 10, 2012, 07:07:03 pm

Title: Threatened by a custy today
Post by: davids3511 on September 10, 2012, 07:07:03 pm
Customer owed me two cleans and moved house. Spoke to him a number of times and he kept promising payment. Then he stopped answering his phone to me but forgot he had given me his business card with his work details on. I rang it today, just said

can I speak to so and so.

Secretary: No, he isn't in the office today

me: when will he be in

secretary: he keeps irregular hours so I don't know

me: well can you ask him to call me on .......

secretary: ok, ill do that

me: when will you be able to get the message to him

Secretary: Ill do it right now.


After about 2 minutes he rang me going balistic. I'm only a firking window cleaner and if he had to chase £22.00 he'd die bla bla. He also said in his best gansta voice "you ring my office again and see what happens to you go on and see what you get"

Apparantly the sec said I was being agressive, which I wasn't. I told him to check the call recording and if he though I was agressive he should call the police and report it.

Then he said "are you recording this call", I said no I wasn't. He said that he was and was going to report me to the police. I told him that it was very clever to hand over a recording of him threatning me to the police, at which point he hung up.

Where do I go with this one guys?
Title: Re: Threatened by a custy today
Post by: LBWCS on September 10, 2012, 07:09:19 pm
Not worth the stress for 22 quid he won't do anything
Title: Re: Threatened by a custy today
Post by: davids3511 on September 10, 2012, 07:12:15 pm
Yeah, it was a heated conversation. Thought I was going to have a stroke at one point.
Title: Re: Threatened by a custy today
Post by: CLEANCARE WC on September 10, 2012, 07:12:58 pm
go knock on his door tonight and get your money. dont let numptys like him get away with mugging you.

he will be shocked and pay up.
Title: Re: Threatened by a custy today
Post by: davids3511 on September 10, 2012, 07:15:02 pm
go knock on his door tonight and get your money. dont let numptys like him get away with mugging you.
He's moved without paying. I have no idea where he is.
Title: Re: Threatened by a custy today
Post by: David Salkeld on September 10, 2012, 07:15:25 pm
Yeah arseholes really p.. you off.
But forget im n move on   ;)
Title: Re: Threatened by a custy today
Post by: ben M on September 10, 2012, 07:17:35 pm
Yeah arseholes really p.. you off.
But forget im n move on   ;)
+1
Title: Re: Threatened by a custy today
Post by: CLEANCARE WC on September 10, 2012, 07:19:25 pm
go knock on his door tonight and get your money. dont let numptys like him get away with mugging you.
He's moved without paying. I have no idea where he is.

sorry you did say that.
Title: Re: Threatened by a custy today
Post by: davids3511 on September 10, 2012, 07:21:51 pm
Ringing his work really needled him. I'd love to sell the debt on., even if I got nothing for it.
Title: Re: Threatened by a custy today
Post by: Banbury Window Cleaning on September 10, 2012, 07:24:37 pm
I would turn up at his work and block his car in  ;D ;D ;D why shouldnt you get paid for work you have done!! some peeps might not bother for only £22 but I would want to be paid for any work i had done
Title: Re: Threatened by a custy today
Post by: George P on September 10, 2012, 07:27:21 pm
i wouldnt stress over £22.00, but if you are then go round to his office,
Title: Re: Threatened by a custy today
Post by: Gray1 on September 10, 2012, 07:35:22 pm
Has he left a forwarding address at his old property? Or the Estate agents? or just P him off at his works?
All the best
Title: Re: Threatened by a custy today
Post by: davids3511 on September 10, 2012, 07:45:13 pm
Problem is I live in Manchester and his office is in Liverpool. He works for a big football agent company. Probably why he thinks he can treat people like crap.
Title: Re: Threatened by a custy today
Post by: davids3511 on September 10, 2012, 07:46:40 pm
For £22 I wouldn't normally bother.  However, for the way he threatened, I would chase the debt through the legal channels just to wind him up.  I suppose it would have to be done via the work address which would bug him even more.
He was only ever a cash customer so there is no proof a contract ever existed. I would still ove to do something but don't really want my van trashed.He knows where I live but not the other way round.
Title: Re: Threatened by a custy today
Post by: Johnny B on September 10, 2012, 07:47:23 pm
You could ring his secretary again and ask for the name of your ex-customer's boss because you wish to make a complaint about his unprofessional telephone manner.  ;D  

If it were me, I would just suck it up and move on.

John
Title: Re: Threatened by a custy today
Post by: scud on September 10, 2012, 07:59:08 pm
  I would be straight round to his office for my money. I bet he wouldn't be so mouthy face to face, and I wouldn't be leaving without my money.
Title: Re: Threatened by a custy today
Post by: William McCafferty on September 10, 2012, 08:03:13 pm
I would write a nice letter and send it to his work place for his attention, I would point out that you are not going to let the debt slide, especially after the threat he made.

I would tell him that the next letter will be address to his boss, informing then that if the debt is not paid, then the matter will be passed to a debt collection agency and as the only known address is his workplace, then they will have no alternative but to visit him there.

I would also point out that if anything happens to you, your family of property, then the recorded phone call you did make will be forwarded to the police and his employers and also the newspapers who like storys like that.  
 
Title: Re: Threatened by a custy today
Post by: TomCrowther on September 10, 2012, 08:21:07 pm
Step 1 Horses head in the bed.
Step 2 Collect cash.

Or ring the office three times a day then collect cash. If not at least you will have a lot of satisfaction as he nears his first heart attack.

Of forget it and don't collect cash.

These three are the only options you should consider.
Title: Re: Threatened by a custy today
Post by: Steve_c on September 10, 2012, 08:30:45 pm
You can use my debt collection sevice,   http://www.youtube.com/watch?v=4HAQ3pNHwj4

just go round and bang on his door.
Title: Re: Threatened by a custy today
Post by: Fin Clearview on September 10, 2012, 08:36:59 pm
Tbh I have always used the principle of the debt as my first main reason of chasing bad payers. The amount is insignificant. You've done the job, you deserve payment.
Title: Re: Threatened by a custy today
Post by: Richard iSparkle on September 10, 2012, 09:08:25 pm
one nasty trick is to send him a letter outlining the unpaid debt, and the threat of legal action etc, but address it to his work without his name on the envelope.  that means the office will have to open it and read it, and then will pass it on to him because they think it's important
Title: Re: Threatened by a custy today
Post by: Blue Frog Systems on September 10, 2012, 09:24:36 pm
Spot on Richard ... i did this once but posted it through the neighbours house... just said final demand on the envelope but the customers name and address on the actual letter so the neighbour knew it was them .... they paid the next day funilly enough ;D
Title: Re: Threatened by a custy today
Post by: Richard iSparkle on September 10, 2012, 09:26:43 pm
Spot on Richard ... i did this once but posted it through the neighbours house... just said final demand on the envelope but the customers name and address on the actual letter so the neighbour knew it was them .... they paid the next day funilly enough ;D

Sweet!  ;D
Title: Re: Threatened by a custy today
Post by: james peters on September 10, 2012, 10:31:29 pm
eggs and flour ;D
Title: Re: Threatened by a custy today
Post by: chanster00 on September 10, 2012, 10:45:08 pm
Paint stripper
Title: Re: Threatened by a custy today
Post by: chanster00 on September 10, 2012, 10:47:39 pm
In fact leave a nice smelly one on his bonnet
Title: Re: Threatened by a custy today
Post by: rosskesava on September 11, 2012, 12:29:20 am
I wouldn't waste time even thinking about it.

If this happened to me, and similar has done in the past, it would be put in the dustbin of unwanted history.
Title: Re: Threatened by a custy today
Post by: G Griffin on September 11, 2012, 12:33:33 am
In fact leave a nice smelly one on his bonnet

While he's wearing it?  :o
Title: Re: Threatened by a custy today
Post by: robert mitchell on September 11, 2012, 01:37:05 am
arrogant not a very nice persons like that really wind me up ........but if you think about it sensibly , is it really worth the aggro?
Title: Re: Threatened by a custy today
Post by: H2GoKent on September 11, 2012, 06:33:44 am
Depends how seriously you take his threat.
If you think it will come to something then either phone the police or walk away.
If you think it's just bluster then enjoy yourself with one of the above suggestions if you want to.  ;D

Personally I would say you've tried, now move on and try and forget it, or you'll just be wasting time.

You could of course stick a large dog poo on his car, but that means you would have to pick one up  ;D
Title: Re: Threatened by a custy today
Post by: Ian101 on September 11, 2012, 06:35:07 am
Im all for chasing money and have even gone to a customers house at 8am on a Saturday (soon to be ex customer) but sometimes you have to realise its not worth hassle.

If he hadnt moved then fair enough but too much hassle now.

Show it as a bad debt against tax bill so at least get something back.  ;)
Title: Re: Threatened by a custy today
Post by: dazmond on September 11, 2012, 08:13:38 am
just write it off mate.its simply not worth the hassle.if you go down to his office in liverpool how much will it cost in time and fuel when you could be cleaning windows and easily make that money back? and is it worth the anger and grief that this is obviously causing you?

some people just dont care about paying us.luckily it doesnt happen too often.other trades sometimes have to write off hundreds if not thousands of pounds on occasions!!

last year i wrote off around £70.its nothing in the greater scheme of things!! ;) ;D ;D ;D

best wishes


dazmond
Title: Re: Threatened by a custy today
Post by: Tony Edwards on September 11, 2012, 08:56:55 am
Forget it. Life's to short to stress yourself out and maybe get urself in trouble for £22.

What goes around comes around and your the bigger man for not wasting your time trying to get revenge. Is it worth the stress and anger for that amount of money.

Chill winston !
Title: Re: Threatened by a custy today
Post by: Johnny B on September 11, 2012, 09:00:31 am
Forget it. Life's to short to stress yourself out and maybe get urself in trouble for £22.

What goes around comes around and your the bigger man for not wasting your time trying to get revenge. Is it worth the stress and anger for that amount of money.

Chill winston !

Excellent advice.

John
Title: Re: Threatened by a custy today
Post by: AuRavelling79 on September 11, 2012, 05:03:50 pm
He's been needled - shown up in front of his secretary. He'll not do anything - people who are "going to do something" don't tell you they are. He has a "position" to lose. He is showing anger because he is frightened - he is frightened because he is losing face.


Don't get upset, don't get angry - just decide what you want to do and calmly do it without letting it eat you up.

He hasn't threatened you - he just said "See what happens if ..."

It's no different to another windy saying "gettof my patch, see what happens if ..."

You've worked; he owes.

Simples!



Title: Re: Threatened by a custy today
Post by: Phil @ Extreme Clean on September 11, 2012, 05:57:41 pm
as much as it pes you off just let it be £22 not worth the hassle but now you will learn and no 1 will owe you for 2 cleans because if the 1st isn't paid the next doesn't happen  ;)
Title: Re: Threatened by a custy today
Post by: Carl2009 on September 11, 2012, 06:34:39 pm
I tend to agree with the 'just leave it crowd', but then those who know about my run in with Tayna Batteries (avoid at all costs) know I find it difficult to let things lie. Like the time I was owed £10 for a clean of a soldier's married quarters. The wife annoyed me as she had complained about a clean and when I went it was on the inside, but she didn't apologise. I left phone messages and then finally sent a red final demand. Nothing. So I wrote to the husband's Commanding Officer at regimental HQ, explaining that my next step was to call upon the services of the Thomas Higgins Partnership, debt collection specialists and that I was letting him know because a CCJ can often have ramifications for the people who live at the address afterwards and as it was MOD property I thought he'd want to know.

She went ballistic! She wanted me to drive (the 24 miles there and 24 miles back to discuss it). I told her to just pay up.

She did. Very nice warm feeling to get that cheque.
Title: Re: Threatened by a custy today
Post by: Pete10 on September 11, 2012, 10:02:19 pm
send him an old car battery with only part postage paid....leave your card inside the box  ;D
Title: Re: Threatened by a custy today
Post by: amayze on September 12, 2012, 09:09:04 pm
Simply fill in 100's of those pre-paid address info sheets requesting more info, or free brochures on line - you know where it says fill in this to get more info.
Had a neighbour that once ped me off, sent 100's of info requests inc bra's for larger women etc. - apparently still gets info even now !
Title: Re: Threatened by a custy today
Post by: Lee Gilroy on September 13, 2012, 12:00:44 am
Money Claim Online and send baliffs round to take his poop and watch them do it