Clean It Up
UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: ben smith1234 on September 03, 2012, 08:44:52 pm
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hello. had a call of a one off customer complaining that all her windows had spotting even tho the maximum ppm o the tds would be 001-002.
Im channging the resin every 2 days @ 002ppm just to be same. i have 3 tds meters and a inline meter so itsnot them giving a false reading :(
what do you all think could be the problem? also about changing the resin every1-2 days is this normal for the ppm volume to rise so quickly? as i dont even get 250 litres of 100% pure water
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If you're getting spotting at that tds then your problem is most likely technique, not water quality,...
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It's not the water,unless its getting contaminated in its tank,you probably didn't rinse enough,have you tried on your own glass,or even gone to look at the glass in question
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try rinsing more or the water could be getting stuck under the rubber or pvc frame and leaving a bead? on those windows try cleaning it a cm below the top frame ,
in a nut shell try not to worry so much ....
as long has you have rinced properly if that particular window isnt coming up point it out to the customer if its pvc it could be the rubber around the window if its old wood it could happen to , if the customer is going to make your lfe hell and force you to ladder work cos of 1 window i would just leave him as he is being unreasonable.
the problem is they see us with this pole and they think we are wizards so they start using eagle eye dont they. funny that they dont notice a rubber mark or smear if it was trad, and the most anoying thing is 95% of the windows inc frames come up perfect that one tiny bead (which aint your fualt its the windows) leads customers to think we need to risk our lifes..
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Ben did you say one off? .
godness me tell him not to expect miracles its a first clean, tell him you will investigate however only rectify reasonable complaints or an inconsistency which in your professional opinion will reclean if YOU the professional feel he has a case taking into consideration the state of the windows before the clean and to the end product
in other words a bead on a window here or there which cant really be seen unless you go close to the window dosnt qualify for a reclean however marks everywhere and in general poor finish does, in my whole life never have i seen 10 out of 10 windows badly effected normally just 1 is and that gets recleaned other times that one is within reason considering the state of the window before hand.
have you already been payed,? even if you havnt i would still stand your ground.
people just love to take the micky if they could get away with it
hope this helps too!
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As said above it could be that you havent rinsed enough. When its hot i find the windows need a little more than when its cool.
Changing your resin every 2 days isnt right either
whats your tds from the tap and are you uaing ro or di obly ?
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As said above it could be that you havent rinsed enough. When its hot i find the windows need a little more than when its cool.
Changing your resin every 2 days isnt right either
whats your tds from the tap and are you uaing ro or di obly ?
ppm @ tap is 192 ppm
ppm out filters before resin is 012
i havnt been back to check the windows yet. but her complaint was that i left the windows wet even tho i explained the whole process to her before carrying out the work. she also said she had to wipe down patio door because they was still wet and it smeared. she is also saying that it looks like i have just sprayed a hosepipe on it because there are marks everywhere.
and a hour ago she mailed me saying she has cleaned all the inside windows and they are deffinately on the outside.
she is saying its every single windows that has all spots on even tho i went over them 3 times and thoroughly rinsed them off. i have offered to come and check them out and resolve the problem but she said no. thing is one bad word goes along way.
out of the 250 tank that was used i have contacted customers before and after and they said there windows are perfect :S
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sounds like a messer mate ive heard that crap before , water marks which dont go away its a load of crap.
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One customer will not damage your business. the thing she will not let you have a look at the windows seems odd.
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think i mite go have alook at them tomorow just to get piece of mind. i told her i have a good reputation and i want to keep it that way. so imite just go back over them to be polite. only if shes out that is :D
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think i mite go have alook at them tomorow just to get piece of mind. i told her i have a good reputation and i want to keep it that way. so imite just go back over them to be polite. only if shes out that is :D
nah i wouldnt mate thats what she wants to do is get in your head that way she has won, there is nothing wrong with her windows she is making it all up , when i hear i had to reclean all my windows was told this the other day i said "oh behave" , we dont need to lie just tell the trusth you wana cancel np...,
its bolox mate,
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its only 5 small windows and a patio door on a 2 bed. so may aswell. job was only £5 lol
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its only 5 small windows and a patio door on a 2 bed. so may aswell. job was only £5 lol
£5??? i don't even move an arm for this price! anyway, have a good night and don't worry about her, she is a grumpy old lady! move on!
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£5 is all they will pay in that stretch. that was for a first clean aswell
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£5 is all they will pay in that stretch. that was for a first clean aswell
unusually for me im lost for words .... a fiver on a 1 off ... u prob spent more in water / diesel :-X
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I would go back....and charge her double :)
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for a fiver n after complaining i would get the super soaker and show her real water marks lol!
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its only 5 small windows and a patio door on a 2 bed. so may aswell. job was only £5 lol
Apart from everything else posted, some of which is pure and utter speculation, have a minimum charge.
Mine is £15. Last year it was £12 and a few years ago it was a tenner.
You may feel that you need the work but a minimum charge saves you a lot of time and ends up earning you extra money.
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you shouldnt need to change your resin every 2 days!?? what size is the vessle??
This custy is a messer!! there maybe a few water marks but on a first clean this should be expected. You have offered to rectify any dodgy windows and she has said no!!
So dont worry about it!!!
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changing resin every 2 days?
charging £5 for a one off first clean?
i think you need a drastic change of attitude and approach to your business!!
what size DI vessel are you using?and whats the tds of your tap water?
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You seriously need to look at your pricing. 4 years ago we had a minimum charge of £10 and last year we put it at £15. This is for regular jobs, one off jobs start at £25. If you don't charge enough you will be racing around trying to make a living. If its an area that will only pay a fiver leave it and find an area that will take a decent charge. Vans and wfp equipment cost money to maintain. As for the customer she didnt like wfp and that's it, you get a few. Don't worry about it move on and definitely don't go back.
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Regardless of the pricing - if she won't let you go back & look at the job & re-clean where necessary, then she's a messer plain & simple & the job was most likely perfect, she just doesn't want to pay.
Forget it, move on,.. get a bigger DI!
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Leaving aside pricing and di issues, check that the frames haven't oxidised. This can cause what she describes. An extra rinse will sort it out.