Clean It Up

UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: magic moments on July 16, 2012, 03:26:22 pm

Title: cancel days before second clean...
Post by: magic moments on July 16, 2012, 03:26:22 pm
Just took a phone call cancelling for the time being,he was a 6 weekly needed to go through house to get to backs,done first clean took ages,black and green frames, I must be starting to get this as I almost laughed when he said il get you to come back when they need doing .......... ;DI simply said no problem would love him to phone me in a few months.
Title: Re: cancel days before second clean...
Post by: dannymack on July 16, 2012, 03:40:29 pm
lol !!! Hes played ya !!! Mind you sounds abit of a knightmare having to go thru the house couldnt be arsed with jobs like that. Id of charged him a higher price for a 1st clean that was that dirty !!!
Title: Re: cancel days before second clean...
Post by: magic moments on July 16, 2012, 03:42:39 pm
Yep I was played I'm sure it won't be the last. 8)
Title: Re: cancel days before second clean...
Post by: Ian101 on July 16, 2012, 04:03:57 pm
 ;D ;D ;D its a learning curve ... u soon be all bitter and twisted like me and Bob Plumb ... all part of the process..

I wouldnt have taken the job nowadays as goes against at least 2 if not 3 of my "rules of engagement"  ;D ;D

but used to have plenty like these until i seen the light
Title: Re: cancel days before second clean...
Post by: Paul Coleman on July 16, 2012, 07:20:42 pm
Yes, we all get them occasionally.
When through the house is the only access, I won't do them anyway.  Pre-arranging cleans with jobs like that is a problem so he did you a favour anyway by cancelling.
Title: Re: cancel days before second clean...
Post by: sunshine windows on July 16, 2012, 08:54:14 pm
Don't refuse them Paul!!!

Just put them on a higher 'Call out' service. I start mine @ £40 per clean and they can call me as and when.

I explain it's a pain in the ass to work them into the round, trying to ensure they're in when i'm in the area.

Some are happy with the higher rate and some just aren't interested, but if you couldn't care less whether you get the initial clean then it's no problem really.