Clean It Up
UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: Tony Edwards on July 13, 2012, 01:40:59 pm
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Whilst door knocking I was asked for two quotes both houses large. One quote £40, the other £25, both fair quotes according to neighbours.If after spending 15 minutes making idle chatter and agreeing a quote and appearing that all was well, but a week later still not contacted me to confirm, would you ?
1. Call on them again asap to chase up. ( could be perceived as desperate or professional depending on which way you look at it) or
2. Wait till when in the area next month and call again or
3. Presume they are not interested or quote was too expensive.
cheers
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Personally I would call them.
Next time this happens and they say we will call you take upper hand and say you will call them tomorrow for decison.
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Drop in Nxt month
I wouldn't go back same week with me beggin bowl
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i would call them straight away. they know that you are running a business and want more money, who gives a damn if you look desperate?. most customers like to think of us as poorer than them anyway
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Any more advice ?
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Hi Tony
Here's what I do-it's all about taking the initiative away from the customer.
If you have put in the effort to canvass,your prospective customer knows you want their business (one hurdle overcome)
If you can't get a yes/no on the door but they seem keen,just jot down their number and say you will call in a couple of days to see if they have made a decision(hurdle 2 out of the way)
Make sure you follow up your knock with a phone call a couple of days later while it's fresh in their minds(this is a must-they will not have even considered using anyone else-your the only one who's bothered knocking after all!!)
Close the deal over the phone(they know what you do and what you charge-you've discussed all this with them already-hurdle no3)
This is a proven technique for me and gets me loads of work
Don't waste your canvassing hours
Regards
Roy
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Hi Tony
Here's what I do-it's all about taking the initiative away from the customer.
If you have put in the effort to canvass,your prospective customer knows you want their business (one hurdle overcome)
If you can't get a yes/no on the door but they seem keen,just jot down their number and say you will call in a couple of days to see if they have made a decision(hurdle 2 out of the way)
Make sure you follow up your knock with a phone call a couple of days later while it's fresh in their minds(this is a must-they will not have even considered using anyone else-your the only one who's bothered knocking after all!!)
Close the deal over the phone(they know what you do and what you charge-you've discussed all this with them already-hurdle no3)
This is a proven technique for me and gets me loads of work
Don't waste your canvassing hours
Regards
Roy
Thanks Roy good advice. When you are trying to start from scratch it's hard to get the balance between appearing desperate and also too laid back
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Thanks Tony
When your starting,you are desperate -you gotta put food on the table
You just gotta do what you gotta do to get it rolling
3 years down the line you can refine and condense it all
Good luck
Roy
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Thanks Tony
When your starting,you are desperate -you gotta put food on the table
You just gotta do what you gotta do to get it rolling
3 years down the line you can refine and condense it all
Good luck
Roy
Cheers mate
Have to laugh , was out knocking tonight and after client starting about windows she then asked me jet wash the roof of her house ( worth £750k) I of course accepted as if I do it every day !
Ok YouTube here I come !
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i've found the majority of £25 houses ive cleaned in the past generally tend to end up right messers. I have no idea why because houses i do that are way over are no problem.
It's only the £25 jobs ive quoted that seem to end up this way. They seem to think they are doing me a favour, whereas i think view it as the other way around.
I'd leave them personally cos if they want they will ask.
If they take you on i reckon they will be irregular customers who wiill probably end up wanting you to call 1st.
If you need the business and can tolerate this kind of customer, chase them up.
If you want to keep control of when you clean then wait for them to come to you and hope for the best.