Clean It Up

UK Floor Cleaning Forum => Carpet Cleaning Forum => Topic started by: Steven Lawrence on June 15, 2012, 03:57:32 pm

Title: Terms & Conditions
Post by: Steven Lawrence on June 15, 2012, 03:57:32 pm

How important are they? For instance, if your t & Cs say: "Any problems must be reported to <company> withing 24hrs" But the customer does not get in contact for 4 days, Can you quote the t & cs?

Title: Re: Terms & Conditions
Post by: Richard Joyce on June 15, 2012, 04:49:35 pm

According to trading standards you are not allowed to say it must be reported in 24 hours if a problem arises from the cleaning that has taken place they are in there right to pull you up on it how ever long after it has been.

Title: Re: Terms & Conditions
Post by: Craigp on June 15, 2012, 06:11:30 pm

Why would you want to?

Call backs should be very rare, my last one was 8 mths ago, it was really pile reversal, but I re- cleaned it with a smile to keep them happy and they was happy.

It pretty bad to refuse to go back out, what kind of customer service is that.