Clean It Up

UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: dave the rave on June 10, 2012, 07:21:58 pm

Title: poor customer service by a supplier
Post by: dave the rave on June 10, 2012, 07:21:58 pm
bought a product from a leading supplier that was a faulty  and still waiting for  a replacement .What is the longest that a person has waited  for the replacement? The said product was promised to arrive last Thursday.
Title: Re: poor customer service by a supplier
Post by: Barnes Wallis on June 10, 2012, 07:47:20 pm
I waited four months for a replacement wooden leg.  The supplier involved wouldn't agree to paying for it - they said that if I took them to court that I wouldn't have a leg to stand on.
Title: Re: poor customer service by a supplier
Post by: Window Washers on June 10, 2012, 08:42:46 pm
bought a product from a leading supplier that was a faulty  and still waiting for  a replacement .What is the longest that a person has waited  for the replacement? The said product was promised to arrive last Thursday.
ask for a refund and buy it elsewhere if it does not arrive tomorrow, the post has been up in the air a little due to double bank holiday, so I would allow for that. I could guess who it is it will be one of two companies that seem to have a problem sorting out faulty products, my guess it starts with either B or W
Title: Re: poor customer service by a supplier
Post by: sunshine windows on June 10, 2012, 09:03:11 pm
I do think the postal service is having a nightmare at the minute. My wife ordered a birthday card from moonpig last Friday (paid over £5 for next day special delivery) and it never arrived until this Friday. Taking into account the bank holidays it should have got here Wednesday.

I'd give them the benefit of the doubt until the end of play tomorrow.
Title: Re: poor customer service by a supplier
Post by: britishwill on June 10, 2012, 10:12:53 pm
I know our postie said she has a massive back log of post to get through so maybe its just been the time of year?
Title: Re: poor customer service by a supplier
Post by: dave the rave on June 12, 2012, 08:43:59 pm
the supplier as said it the fault of   TNT  5 days and waiting
Title: Re: poor customer service by a supplier
Post by: bobplum on June 12, 2012, 09:15:36 pm
name,name,name,name
(heavy drum beat in the background,gives it a air of menace ;D)
Title: Re: poor customer service by a supplier
Post by: Steve CM on June 12, 2012, 09:18:15 pm
Brodex!

they use TNT  ;)
Title: Re: poor customer service by a supplier
Post by: P @ F on June 12, 2012, 09:40:52 pm
We should all feck the post office off , i dont get my mail until 6.45 at night ever , and the to55ers had the neck to up the stamp cost , so none of you should ever feel bad about a price increase , at least you are turning up , unlike the mail !

Rich
Title: Re: poor customer service by a supplier
Post by: rosskesava on June 12, 2012, 09:51:39 pm
We should all feck the post office off , i dont get my mail until 6.45 at night ever , and the to55ers had the neck to up the stamp cost , so none of you should ever feel bad about a price increase , at least you are turning up , unlike the mail !

Rich

It's not the employees. It the managers who run things. It's also a classic tory tactic that happens prior to privatisation. Make the service as absymal as possible.
Title: Re: poor customer service by a supplier
Post by: Mike #1 on June 12, 2012, 09:58:38 pm
Brodex!

they use TNT  ;)

Was thinking exactly the same thing mate brodex charge £15:00 for express delivery and it takes a week to arrive . ridiclous . Mike
Title: Re: poor customer service by a supplier
Post by: bobby p on June 13, 2012, 06:40:31 am
We should all feck the post office off , i dont get my mail until 6.45 at night ever , and the to55ers had the neck to up the stamp cost , so none of you should ever feel bad about a price increase , at least you are turning up , unlike the mail !

Rich
6.45 now that is bad

mind you some of my mail  was found on the street by a passerby the other day .
Title: Re: poor customer service by a supplier
Post by: dave the rave on June 19, 2012, 01:07:36 pm
Yes it Brodex  I will never ever deal with them again two weeks late and broken promises