Clean It Up
UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: g.brookes on April 28, 2012, 02:18:40 pm
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i (used to) have this customer who lives in a massive house. he got me cleaning this every two week, and his mums equally massive house every two weeks. he was my biggest customer by far, but always late with paying. after completing 7 separate clean without payment i stopped doing them, and couldn't get in touch with them- never in, never answering their phone calls etc. after 8 weeks i had written the debt off (250 quid) but today i check my bank and he has transferred me the money!
hurray! now most customers i would never do 7 cleans before payment, but the job was 2 weekly and it being so much money i'd have done anything to keep it. needless to say i wont be going back.
its amazing though how the guy hasn't even called me to explain the delay, he hasn't called to say don't come again, or please do come again, he hasn't called to apologise. now i just find this incredible- its like i don't exist to him. unbelievably rude, but at last, just before i go on holiday the bloody sod has paid up
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I had a similar experience with a £15 every 8 weeks customer... Did 3 cleans totaling £45, chased payment, chased again, chased again letters, phone calls etc... no one ever in.
She had been a very good customer up to this point!
Then 1 year later a cheque for £45 popped through the letter box from the customer, no sorry or explanation.
Anyway I added the customer back on to the list and sent the guy who works with me to do it when he was in that area one day to see what would happen... He did them and she paid him £15 cash, didn't mention the late payment or anything - very odd.
Andy
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haha, crazy isnt it. i mean, obviously any number of things can happen. its possible my guy was on holiday for a few months but its the lack of consideration. oh well
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last in the long line m8y
majority ov custys are the same
just go and clean his windows
he's paid i dont see the issue
as iv said we are the last to get paid
just try and catch him when he's home ;) ;)
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I've asked one of my customers if she does online banking (she owes 2 cleans now with chq mysteriously 'lost in post') - "of course I do online banking-but I'm not doing it for the window cleaner"
Can you leave payment out for me if I contact you the day before?
"I've been having my windows cleaned here for 7 years and I've never left payment out and I'm certainly not starting now"
Says it all really :)
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a woman who has just moved into a previous house i used to clean has got me to clean hers.last week she said she had no money and can she pay by BACS.I said course you can!!.she said "ill do it straight away!" 4 days later its still not showed in my account!she defo hasnt paid it as they show up straight away.
im not messing about for a few quid.going to see her monday then dump i reckon!!first one in a while!! ;) ;D ;D ;D
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Knock at 2am, I've never had a customer not in at that time ;D
Just kidding I'd never knock at that time 1:45 at the very latest :)
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Dont think you lot would like doing commercial work I give them 30 days net & sometimes still waiting 4-6 months later when jobs are due once a month !!! Had a fella owe me £12,000 got £7,000 cheque then finally got up to date but comercial jobs good pay but knightmare payers most of them !!!!!
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Knock at 2am, I've never had a customer not in at that time ;D
Just kidding I'd never knock at that time 1:45 at the very latest :)
On the way home from a club? ;D
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i (used to) have this customer who lives in a massive house. he got me cleaning this every two week, and his mums equally massive house every two weeks. he was my biggest customer by far, but always late with paying. after completing 7 separate clean without payment i stopped doing them, and couldn't get in touch with them- never in, never answering their phone calls etc. after 8 weeks i had written the debt off (250 quid) but today i check my bank and he has transferred me the money!
hurray! now most customers i would never do 7 cleans before payment, but the job was 2 weekly and it being so much money i'd have done anything to keep it. needless to say i wont be going back.
its amazing though how the guy hasn't even called me to explain the delay, he hasn't called to say don't come again, or please do come again, he hasn't called to apologise. now i just find this incredible- its like i don't exist to him. unbelievably rude, but at last, just before i go on holiday the bloody sod has paid up
Shame you are not down my way, I would off took the customer off your hands, I really don't mind waiting for the money.
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Dont think you lot would like doing commercial work I give them 30 days net & sometimes still waiting 4-6 months later when jobs are due once a month !!! Had a fella owe me £12,000 got £7,000 cheque then finally got up to date but comercial jobs good pay but knightmare payers most of them !!!!!
agree with this guy. commercial are pretty slow at paying 1 custy only pays once every 14 months or so but always pays up and when it comes in its a nice one to have .the job itself takes 20 mins and the price is good so i except it.
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i (used to) have this customer who lives in a massive house. he got me cleaning this every two week, and his mums equally massive house every two weeks. he was my biggest customer by far, but always late with paying. after completing 7 separate clean without payment i stopped doing them, and couldn't get in touch with them- never in, never answering their phone calls etc. after 8 weeks i had written the debt off (250 quid) but today i check my bank and he has transferred me the money!
hurray! now most customers i would never do 7 cleans before payment, but the job was 2 weekly and it being so much money i'd have done anything to keep it. needless to say i wont be going back.
its amazing though how the guy hasn't even called me to explain the delay, he hasn't called to say don't come again, or please do come again, he hasn't called to apologise. now i just find this incredible- its like i don't exist to him. unbelievably rude, but at last, just before i go on holiday the bloody sod has paid up
Shame you are not down my way, I would off took the customer off your hands, I really don't mind waiting for the money.
me too. window cleaners are way down peoples priority list . get used to it, getting paid more per hr than majority of them should keep you feeling happy
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;D
i (used to) have this customer who lives in a massive house. he got me cleaning this every two week, and his mums equally massive house every two weeks. he was my biggest customer by far, but always late with paying. after completing 7 separate clean without payment i stopped doing them, and couldn't get in touch with them- never in, never answering their phone calls etc. after 8 weeks i had written the debt off (250 quid) but today i check my bank and he has transferred me the money!
hurray! now most customers i would never do 7 cleans before payment, but the job was 2 weekly and it being so much money i'd have done anything to keep it. needless to say i wont be going back.
its amazing though how the guy hasn't even called me to explain the delay, he hasn't called to say don't come again, or please do come again, he hasn't called to apologise. now i just find this incredible- its like i don't exist to him. unbelievably rude, but at last, just before i go on holiday the bloody sod has paid up
Shame you are not down my way, I would off took the customer off your hands, I really don't mind waiting for the money.
me too. window cleaners are way down peoples priority list . get used to it, getting paid more per hr than majority of them should keep you feeling happy
So true
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i had 2 millionaires that messed me about, the first one bounced a cheque, i didn't even get an apology, so when his secretary rang for me to clean his house again, i refused, i was told by the gardiner that he was like that all the time, when his son in law rang to get his windows cleaned, i told him no as well, i had been told that his wife was like her father, the second millionaire, just didn't like paying, i had to chase for my money every month.
i currently clean the windows of another millionaire, he and his wife are excellent, give me tip every time i clean, make hot and cold drinks, regretably they are selling up and moving to dorset.