Clean It Up
UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: dave f on April 27, 2012, 10:31:53 pm
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been doing this job for over 3yrs then for the last few months not to day thanks so that was it head went not ever again your dumped. the guy said its gonna rain.ijust packed my gear up and did one. what an ahole . :(
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What a total A hole, dump the waster
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i get a few here and there who ask me to leave them when the weathers bad.i just say "fine but i wont be around again for a month though!!"sometimes i almost welcome it when i have loads of work to get through!!move on to the next job!!
it only tends to happen on cheaper estate work,not on my well priced stand alones on 8 weekly.it doesnt faze me as ive got plenty of work.
i can understand if you need every job if your not that busy though.
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been doing this job for over 3yrs then for the last few months not to day thanks so that was it head went not ever again your dumped. the guy said its gonna rain.ijust packed my gear up and did one. what an ahole . :(
Don't be hard on yourself, you're not an ahole. Its just one of them things.
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I was thinking earlier that this weather is a bit of a god-send, in that, there's a possibility it allows you to weevil the unreliable customers out.
The angle that I prefer to work by in periods of sustained wet weather is to be happy enough to allow customers to cancel if they're there when we turn up, no point getting upset over other people, but they have to wait til the next time they're due before they get cleaned, which'll be 6 weeks at least. They dont get them done before, there are other customers who do want their windows cleaned.
In wet weather we're usually behind somewhat so missing out some customers allows us to do a bit of catch up anyway.
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I've dropped two this week; one didn't leave the side gate open - she's been funny with me for a while - and another has left a message on my phone that it's 'not convenient' to clean them right now; it's like a big debate everytime I phone her (I need access through a side gate); you'd think I want to install a combi boiler or something.
I think the odd customer doesn't think it's worth cleaning in this weather, but I don't want that sort of customer.
It happens, never mind.
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thanks for your intelligent input mikecam :P :P :P
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I've dropped two this week; one didn't leave the side gate open - she's been funny with me for a while - and another has left a message on my phone that it's 'not convenient' to clean them right now; it's like a big debate everytime I phone her (I need access through a side gate); you'd think I want to install a combi boiler or something.
I think the odd customer doesn't think it's worth cleaning in this weather, but I don't want that sort of customer.
It happens, never mind.
I did get a bit soft on this during the last six months while building up the round to cover two of us but now we're there I'm back to merciless dropping... (and gaining two more every time of course! ;D)
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been doing this job for over 3yrs then for the last few months not to day thanks so that was it head went not ever again your dumped. the guy said its gonna rain.ijust packed my gear up and did one. what an ahole . :(
Don't be hard on yourself, you're not an ahole. Its just one of them things.
;D ;D ;D
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must addmit ive had a bit of a cull with time wasters this year it s made my round so much better since ive got rid of ;D the dead wood
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as my previous post,in the main it doesnt happen with customers who pay by standing order ;)
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thanks for your intelligent input mikecam :P :P :P
Hey, there's no end to my talents. I'd of told him no prob. Your [x amount ] is based on a regular clean price that fits in with my round when i'm round. If you don't want me to do it today i can come whenever you like, it attracts a [x amount of premium], what way do you wanna go with it? I've had a few saying great i'll ring you, had a few saying ok then just do them,even had some saying ok just leave it then, but never had 'my head go'. WHats it like when your head goes? Do you just get all mad and irrational?
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Always feel better after a good dump :D
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Always feel better after a good dump :D
very true! ;D ;D
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Dont it just p you off when they say wasting ya time in this weather !!! No i say could be dry today rain tomorrow im here to keep the dirt down !!!!!!!! :)
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I have a simple policy for the "can you leave it this time.." ones.
I say "sure, but if I do, I won't be coming back ever, so its your choice"
I make an exception if there's a good reason of course, like if there's building work going on.
One woman said "oh, well there's no need to be like that". Don't know why, but that day it really got on my wick.
So I said "sorry but there is every need to be like that. I provide an excellent, regular and reliable service, not an every-now-and-then-when-you-feel-like-it service. I have a long list of people who are just waiting for a space to come available in my round, so I'm afraid I don't have time to messed around. You either want my service or you don't. You can't have it just some of the time, that's just not how I work."
She said "ok, I understand, yes you do provide a good service" and never dared to try the "not this time please" line again.
I did feel a bit bad about it after, because I was a bit harsh, but it does annoy me when customers think they can mess you about. I think a zero-tolerance policy is the only way really.
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yeah custys excuses can be very odd some times, i had a custys husband come to the door lastweek and said the wafe said can you leave it this week because shes hurt her ankle ??? ??? ???
Its not like she has to foot the laddder for me! the mind boggles ::)
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i said to one gorgous custy " the usual love "
not today she said as i was unzipping
he's home
damm n blast shes never paid cash ;D ;D ;D ;D ;D
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I have a simple policy for the "can you leave it this time.." ones.
I say "sure, but if I do, I won't be coming back ever, so its your choice"
I make an exception if there's a good reason of course, like if there's building work going on.
One woman said "oh, well there's no need to be like that". Don't know why, but that day it really got on my wick.
So I said "sorry but there is every need to be like that. I provide an excellent, regular and reliable service, not an every-now-and-then-when-you-feel-like-it service. I have a long list of people who are just waiting for a space to come available in my round, so I'm afraid I don't have time to messed around. You either want my service or you don't. You can't have it just some of the time, that's just not how I work."
She said "ok, I understand, yes you do provide a good service" and never dared to try the "not this time please" line again.
I did feel a bit bad about it after, because I was a bit harsh, but it does annoy me when customers think they can mess you about. I think a zero-tolerance policy is the only way really.
not harsh mate u just putting the needs of the business first .............. "its not personal its company policy"
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I've had this a few times recently"can you give it a miss this time,looks like rain"comment,dont they realise we have a living to earn,and we're not just at their beck'n'call,feel like saying "your hubby not at work today then as it's gonna rain" ;D ;D.
Regards Brian.
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I just had a custie text me and say dont come tomoz wouldnt mind but it was a big job now i havnt got time to fill her slot.pes me of when they give you next to no notice. I did text her to say when would you like them doing next with no answer.
Ive bent over backwards to help this customer out in past and to be honest she is a pain in the harris so i wont bother texting her again.
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I just had a custie text me and say dont come tomoz wouldnt mind but it was a big job now i havnt got time to fill her slot.pes me of when they give you next to no notice. I did text her to say when would you like them doing next with no answer.
Ive bent over backwards to help this customer out in past and to be honest she is a pain in the harris so i wont bother texting her again.
DUMP move on
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I just had a custie text me and say dont come tomoz wouldnt mind but it was a big job now i havnt got time to fill her slot.pes me of when they give you next to no notice. I did text her to say when would you like them doing next with no answer.
Ive bent over backwards to help this customer out in past and to be honest she is a pain in the harris so i wont bother texting her again.
DUMP move on
BIG FAT DUMP ................. NEXT LUCKY CUSTOMER PLEASE
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I dumped one yesterday. When I arrived I saw a pair of hands closing windows but still knocked to check if dog was in house. No answer after two knocks so I carried on. Got everything out round back but after cleaning 3 windows a young face appeared at window to say "my dad says he doesn't want them done this time!! I was livid and told the teenager to tell his dad to get some other muppett to clean his windows!! >:(
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I just had a custie text me and say dont come tomoz wouldnt mind but it was a big job now i havnt got time to fill her slot.
:o
Make time for that ;D
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Speaking of dumps.... im going for one now .... if i poke it with a stick it might spell out this weeks customer whos getting dumped ;D
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Here is a Letter I sent our to a customer
We believe that the Ultra Pure water Fed Pole System allows us to clean in the rain and your windows will still dry out clear.
"Our Rain Satisfaction Promise" means: If you are not entirely happy with the clean after it has rained or on any other occasion we will pop back and clean your windows again.
HI Guys
I understand from Paul that he was turned away at the door because it was raining intermittently yesterday and told not to clean the windows. As you can see from the above which is taken from the FAQ page on my web site, I will honour any dissatisfied customer by coming back to clean any window(s) that seem to be of poor standard. You may be interested to know that with over 800 customers I’ve never yet had a call back.
I would like to think that you will in the future be happy to allow Paul or myself to clean your windows on the regular & reliable timetable despite the weather. As a result your white windows frames and sills will have not been cleaned for three months as it is not just the glass that is cleaned. As a rule we do not clean ¼ cleans (every three months) as we can’t offer the window cleaning at a price that the customer is happy to pay. The longer the window cleaning is left the longer it takes to clean hence we have to put the price up.
Regularity & reliability is the bed rock of our window cleaning business
With regularity customers get reliability, without regularity customers get
unreliability which results in an infrequent bad window cleaning practice.
The big question that customers want to know when taking on a window cleaner is:
“Am I going to get a regular and reliable window cleaner this time”
Please could you let Paul or myself know next time when we come to clean, if you would or would not like to continue with our window cleaning service so I can adjust my book accordingly.
Regards
Jason
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Brilliant letter ,may I use this as a guide?
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Sure thing
Jase