Clean It Up

UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: a900 on April 25, 2012, 02:02:22 pm

Title: What would you do?
Post by: a900 on April 25, 2012, 02:02:22 pm
Clean two houses every 10 weeks a few miles away from me, so slightly out of my way, and i do most of my work every 5 weeks.

Recieved this note with the cheque. It reads 'We are doing some budget cutting - please could you come every four months instead of every 10 weeks? Thanks very much!

So what would you do?
Title: Re: What would you do?
Post by: Smudger on April 25, 2012, 02:12:08 pm
Dear customer - no problem we are happy to clean you every 20 wks, however your current price is based on
a regular 10 wk service - for a 20 wk service the cost per visit will be  XXX  ( 50% on your current price )

best regards

your windy cleaner


Darran
Title: Re: What would you do?
Post by: Window Washers on April 25, 2012, 02:17:58 pm
Dear customer - no problem we are happy to clean you every 20 wks, however your current price is based on
a regular 10 wk service - for a 20 wk service the cost per visit will be  XXX  ( 50% on your current price )

best regards

your windy cleaner


Darran
what Darran has just said
Title: Re: What would you do?
Post by: Ian101 on April 25, 2012, 03:32:51 pm
Definately need to adjust price and if its well out of your way then make sure its worth going ... maybe suggest an as and when you call service however having said all that if your round is full then personally i would just bin them ... can u be bothered with a 3 times a year clean ?
Title: Re: What would you do?
Post by: bobplum on April 25, 2012, 04:51:33 pm
Dear customer - no problem we are happy to clean you every 20 wks, however your current price is based on
a regular 10 wk service - for a 20 wk service the cost per visit will be  XXX  ( 50% on your current price )

best regards

your windy cleaner


Darran
tottaly what Darran has just said


ditto or as mister "nasty" :D would do...bin them
Title: Re: What would you do?
Post by: dazmond on April 25, 2012, 05:05:28 pm
i would not bother unless it was a big job.

how big are these houses and how much do you currently charge for them?
Title: Re: What would you do?
Post by: Tomboler on April 25, 2012, 05:40:39 pm
I'm  not sure I'd bother unless it was a crackin great big house. Not worth it for normal  stuff imo
Title: Re: What would you do?
Post by: Dave66 on April 25, 2012, 05:55:35 pm
just forget em and pick up 4 more  ;D ;D

unless ther're statley homes that is  :D
Title: Re: What would you do?
Post by: red star on April 25, 2012, 05:57:24 pm
if you make money and it worth it do it
if not put up the price
Title: Re: What would you do?
Post by: a900 on April 25, 2012, 06:01:22 pm
The house is £18. I cant really be bothered with going out to do the other house if they decide to drop frequence. Other house is £20. There both quite well priced. But the travelling out for one or two makes the difference.

I am quite tempted to phone and explain how i dont do jobs out of my locallity on any less frequency than i do currently unless they are huge jobs. See what they say. so wouldn't be able to do the job every 4 months. Hardly worth a 4 month clean i think.
Title: Re: What would you do?
Post by: Jackal on April 25, 2012, 06:13:45 pm
personally would not do this for same price,and really doubt id do it anyway at that frequency im same as you every 5 and 10 wks with a few on 6 wkly,had a custy last week wantng a quote and said dont mind if you can call every 3 months or even 6 months but not a chance put her on 10 wkly

i dont see the point of cleaning 3 times a year on normal stuff even if its well priced,they could move house months ago and you wouldnt even no.
Title: Re: What would you do?
Post by: H S and Son on April 25, 2012, 06:17:25 pm
The house is £18. I cant really be bothered with going out to do the other house if they decide to drop frequence. Other house is £20. There both quite well priced. But the travelling out for one or two makes the difference.

I am quite tempted to phone and explain how i dont do jobs out of my locallity on any less frequency than i do currently unless they are huge jobs. See what they say. so wouldn't be able to do the job every 4 months. Hardly worth a 4 month clean i think.

Exactly. Not for that kind of money.
Title: Re: What would you do?
Post by: dazmond on April 25, 2012, 07:42:02 pm
i would dump em if their out of the way.they simply cant afford to have a window cleaner if their trying to get you to clean em 4 monthly!!

most of my smaller domestic are calendar monthly with a few 2 monthlies dotted about in between them.i have a church i clean every 6 months for £80 but its only half a mile from other work and it takes me less than 2 hours!!

monthly and 2 monthly for domestics.i simply wont take any longer frequency unless its a big job.most are happy with monthly or 2 monthly.i do have a few stand alones that i clean 6 weekly as they thought 2 monthly was too long in between cleans but as for 4 monthly.no!!no!no!!not for £18!!! ;D ;D ;D ;D
Title: Re: What would you do?
Post by: colley614 on April 25, 2012, 07:44:08 pm
What's the clean it up motto?

Dump and replace with 2!
Title: Re: What would you do?
Post by: a900 on April 27, 2012, 09:14:29 am
Realised i dont have the customers telephone number. Ah  >:( Dont want to travel out to them to explain i cant clean every 4 months.
Title: Re: What would you do?
Post by: Tom White on April 27, 2012, 09:27:53 am
Realised i dont have the customers telephone number. Ah  >:( Dont want to travel out to them to explain i cant clean every 4 months.

Sounds like a dump to me.

Title: Re: What would you do?
Post by: Tim82 on April 27, 2012, 09:52:01 am
If it's WFP then it'll be like a first time job after 4 months and be filthy! Mind you it'l be the same after 10 weeks I assume. I wouldn't bother.
Title: Re: What would you do?
Post by: Paul Coleman on April 27, 2012, 10:09:40 am
The house is £18. I cant really be bothered with going out to do the other house if they decide to drop frequence. Other house is £20. There both quite well priced. But the travelling out for one or two makes the difference.

I am quite tempted to phone and explain how i dont do jobs out of my locallity on any less frequency than i do currently unless they are huge jobs. See what they say. so wouldn't be able to do the job every 4 months. Hardly worth a 4 month clean i think.

Sounds like it might not be viable to continue on that basis.  Another alternative might be to offer to do both houses less frequently for an enhanced price - ensuring that you do both houses when you go there.
I have a situation where I have three houses in a row that only want three times a year in an out of the way location..  The difference being that between them, I get £160 and due to the time taken, it is a decent return..  I think of it as a mini round on its own.  So I would never rule out work just on frequency alone.