Clean It Up
UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: magic moments on April 18, 2012, 07:26:32 pm
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She text to say ,just checked forecast and w perhaps we should leave it this month ,as it be a waste of your time and my money see you in 4 weeks,this would have been her 3rd clean what reply should I send.
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"no problem"
go onto next
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none
wait to you see her face to face and explain but be ready to dump as this will only be the beginning or stop texting and just clean
but once they dictate to you then thats it
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How about ok i will do it next week when its not raining.
You did both agree to a set time period if you wanted to explain that to her.
Failing that just forget it and rebook.
If she keeps doing it dump her
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Thing is although I need all the customers at the mo ,she wants to skip a whole 4 weeks just for the sake of a few days poor weather,when I said in the original text weather permitting so possibly Fri or mon,so I gave her a window of 3 days that I would have cleaned. I think il dump to be honest.
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in future dont give a few days. just say i will be round tomorrow
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That's the problem with texting- Gives them an "option"
She probably looked at the windows & thought, Hmmmmm, they're not even that dirty really, think I'll save myself a few quid!
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Dont dump yet magic ,give her a chance,if she messes you around in future have a polite word if that doesnt work then dump.
I know your new to the game so you need your customers dump the bad 1s when your busy. ;D
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I'm replying with ,hi I will clean next week when the weather improves as I cannot skip cleans just for a few days poor weather as I have to provide an income is this ok ,if I get no il wait 4 weeks then I'm out canvassing for 2 more
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Let us know what she says
I think thats very fair ;)
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Just waiting on reply,I love when I'm out cleaning and getting the money,but I hate the feeling of getting held to ransom so to speak does it improve or you think it will bother me less as I get more experience?
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It will bother you less when you get more customers magic,have to have thick skin when your starting out and put up with all the s..t .
When you get more customers if you get somebody skip a clean u just shrug it of and move on.
Just keep canvassing mate and if shes a messer get rid and replace ;D
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Yes your right , I'm learning this job is a big game and in order for me to play I need to get more custys on the books....
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ive bin in this about 10 weeks now an im gettin the same ,im just glad that about 80 percent of my custys are great ,, i get most of my custys cos they ./,/ just want someone reliable who wont mess them around ,/,/ well guess what love it works both ways ;D ;D maybe that last bit sounded a bit sexist but you get my drift ;D
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A customer is only a customer if you clean their windows and they pay you. she might become someone you just swap texts with. I would offer her to go 8 weekly {cos that may be what she wants} at a slightly higher cost.
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a lot of my custys would easily skip a clean if they could to save a few quid,and rain is an easy way for them to try it on,
i dont get any not todays and only tex about 3-4 custys,you do have to watch out for new custys as some dont want it regulary even tho they say they do,after a few cleans the novelty wears off and you can see it in there face that they arnt bothered about having them cleaned,but luckily most of mine are ok
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Paul how many customers you got ,how did you get them and after 10 weeks you sure the majority are good?
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Ok got reply ,she said ok I won't be In untill next Friday ,so I said no prob il clean sometime next week and leave slip
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got about 80 and counting most were just by posting flyers ,i mean dont get me wrong im only learning the ropes but i seem to have a some decent ones but who knows after 4 or 5 cleans ,,i was a gardener for a few years so just like the windows you always get a few who swing the lead ,hopefully one day we will both be in a position to pick n choose ,but for now i agree we have to try an keep as many on board as poss ,but come the revolution ive got a few who will be gettin jilted at the alter ,so to speak ;D ;D good luck mate anyway im also a texter the night before cos mine are all over the place so i cant be having a collection night ,and if they know ure coming you get piad ,,well thats how it should be ???
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hi magic , not a bad reply i wouldnt ever say waeather permitting thou cos it gives them a chance to say that
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dont text,its the devils work.
only time i text back is if somebody texts me to say theyv paid online. anybody sending a sh/tty text never gets a second chance
i know you need the work as its your erly days,but try not to ever text is my tip
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Thanks for advice ,I'm going to text those only for access reasons,or custys at distance.
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Yeah or just text the ones you fancy, make sure they're in. Keep going bud your getting there!
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basically true texting only if you need to otherwise aviod any contact, and yep when you fill days you will find yourself not even replying back to not this times.