Clean It Up

UK Floor Cleaning Forum => Carpet Cleaning Forum => Topic started by: The Carpet Cleaning Pro on April 06, 2012, 08:54:56 pm

Title: This might be interesting!!!
Post by: The Carpet Cleaning Pro on April 06, 2012, 08:54:56 pm
Went to clean a carpet for a customer and customer said "have you much experience at cleaning axminster carpets?" I thought , "that´s a funny question to ask as the carpet is not Axminster" I told the customer that I have nearly 20 years at cleaning carpets both in domestic and commercial properties however, your carpet is not an Axminster. They were adiment that it was, and had paid nearly 5000 quid for it. I explained how an Axminster carpet is manufactuared and did a fibre test to show the carpet they had purchased was a cheap polyprop. They were furious and even still had the reciept and guess what?  Yep you guessed it... it said Axminster on it. Anyway... I did the clean and advised the customer to take it up with the supplier.
Title: Re: This might be interesting!!!
Post by: Paul H on April 06, 2012, 09:00:28 pm
warp & weft.. was my topic of discussion last week with a custy ???... i dont know mt left from my right so warp from weft she has no chance  ;D
Title: Re: This might be interesting!!!
Post by: Neil Williams on April 06, 2012, 09:16:39 pm
Or did they hear the word 'Axminster' but forgot the word 'Belgium' was just before it.
How many grippers were holding it? More than one would be a sign that the fitters knew exactly what they were putting down.

Went to clean a carpet for a customer and customer said "have you much experience at cleaning axminster carpets?" I thought , "that´s a funny question to ask as the carpet is not Axminster" I told the customer that I have nearly 20 years at cleaning carpets both in domestic and commercial properties however, your carpet is not an Axminster. They were adiment that it was, and had paid nearly 5000 quid for it. I explained how an Axminster carpet is manufactuared and did a fibre test to show the carpet they had purchased was a cheap polyprop. They were furious and even still had the reciept and guess what?  Yep you guessed it... it said Axminster on it. Anyway... I did the clean and advised the customer to take it up with the supplier.
Title: Re: This might be interesting!!!
Post by: The Carpet Cleaning Pro on April 06, 2012, 09:20:41 pm
It was not on grippers. it was glued to the floor around the edges.
Title: Re: This might be interesting!!!
Post by: Neil Williams on April 06, 2012, 09:36:40 pm
It was not on grippers. it was glued to the floor around the edges.

 :o yahooooo cowboy ;D
Title: Re: This might be interesting!!!
Post by: The Carpet Cleaning Pro on April 06, 2012, 09:40:13 pm
The customer was absolutly furious. I would not like to be in that suppliers shoes when the customer gets hold of them.
Title: Re: This might be interesting!!!
Post by: John Kelly on April 06, 2012, 11:09:51 pm
I once seen an oriental rug shop in startford on avon they were all polyprop.
Title: Re: This might be interesting!!!
Post by: Len Gribble on April 06, 2012, 11:16:58 pm
Because some aspects of the Axminster manufacturing process cannot be patented, there are other carpet manufacturers who can make ‘Axminsters’, but they are not the same as the trademarked British product.  Our Axminsters are natural, British and beautiful, often 100% wool, jute backed, and in many cases made on eight pitch looms, the ultimate in quality, unique to the Axminster Carpets company.  :o ;) ;D
Title: Re: This might be interesting!!!
Post by: Jim_77 on April 07, 2012, 03:25:44 am
As Len says..... An Axminster is different from an axminster.

However to confuse things further... My mum bought herself a nice Axminster carpet a few years ago.  It's a tufted construction 100% wool loop pile ;)

But to my knowledge they don't do polyprop so yeah sounds like a rip off!
Title: Re: This might be interesting!!!
Post by: wynne jones on April 10, 2012, 10:19:15 pm
I get this A LOT with rugs. I have learned to keep my gob shut.  :-X
Title: Re: This might be interesting!!!
Post by: Steve Chapman on April 11, 2012, 10:46:51 am
Is not the term 'Axminster' more descriptive of the way the carpet is made as opposed to what fibre its made from.

I think this is possible why others can term their carpets axminsters in addition to ones manufactured by Axminster carpets.

But I may be wrong  ;D


Steve