Clean It Up

UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: The Seven Bays Window Cleaning Company on April 06, 2012, 05:30:14 pm

Title: Window Cleaning Professional
Post by: The Seven Bays Window Cleaning Company on April 06, 2012, 05:30:14 pm

Does anybody get a reply from the folks at Window Cleaner Pro anymore?

I'm due to swap PC's and new to shift the program from one PC to a Mac.

But having sent numerous mails to WCP I still have heard nothing......   this is a bit of a worry for any future problems I may have with the software.

If anyone can shed any light on this I'd appreciate that.

Thanks

Title: Re: Window Cleaning Professional
Post by: wpclean on April 06, 2012, 10:01:06 pm

We are in the same position, will try and mail the guys and see what happens  :o

Title: Re: Window Cleaning Professional
Post by: The Seven Bays Window Cleaning Company on April 07, 2012, 07:01:48 am

Thanks Samson.

So, if there is no response I'll have no option but to change to another program - which is shame as I like and used to the way WCP works.

But what else there on the market - is there anything better than WCP?

Title: Re: Window Cleaning Professional
Post by: lyndy on April 07, 2012, 09:08:20 am

I was just about to buy the gold support package,not sure it's
Worth it if they don't get back to you

Title: Re: Window Cleaning Professional
Post by: Window Washers on April 07, 2012, 11:25:55 am

will be watching this post with interest, as need to have support on the program or it is a liability due to the fact of the security built in the program, should we have to reinstall we would not be able to.

Title: Re: Window Cleaning Professional
Post by: Alex Gardiner on April 07, 2012, 11:28:52 am

I emailed them a support query about a month ago and got a full response within about 48 hours. I suppose they could be away.

Title: Re: Window Cleaning Professional
Post by: Erithwc on April 07, 2012, 11:36:14 am

i have tried the program and think is great just lacks a two things

One : being able to do a full round of customer details print off.

Two : yearly updates

If they were to bring the program back to life and charge for yearly updates i for one would be happy to pay £250-£300 But £177 for a program that will become outdated due to lack of updates is to much  :'( :'( :'( :'(

It's a real shame because the program is great  :( :( :(

Paul

Title: Re: Window Cleaning Professional
Post by: Nathanael Jones on April 07, 2012, 07:59:33 pm

I had to re-install my PC last week & needed it re-activated. I got a reply & it all sorted in 3 days, which is what I'd expect without having the gold support option. The response I got was from brad@windowcleanerpro.com

Title: Re: Window Cleaning Professional
Post by: wpclean on April 10, 2012, 11:41:07 am

We had an an immediate response from Brad at WCP, and the software is now running on the new pc.

Cannot praise the software, and customer service enough  ;D

Title: Re: Window Cleaning Professional
Post by: Window Washers on April 10, 2012, 12:13:00 pm

Quote from: samson on April 10, 2012, 11:41:07 am

We had an an immediate response from Brad at WCP, and the software is now running on the new pc.

Cannot praise the software, and customer service enough  ;D

thats very good to hear :)

Title: Re: Window Cleaning Professional
Post by: robby1 on April 10, 2012, 05:22:44 pm

I use a mac & use wcp , I have a bit of software on it called parallels which allows me to run windows as well as mac , good bit of kit ,
 ;D have the best of both worlds ,

Title: Re: Window Cleaning Professional
Post by: Roy Cauldery on April 11, 2012, 05:56:30 am

Brad is your man-we got the Gold package as well and their response is always very prompt-have always helped us at very short notice
Great programme and good guys to do business with
If you don't have one already,may I suggest an external hard drive(Hewlett Packard Simple Save-just plug in and your ready to go-bout £50)

Roy

Title: Re: Window Cleaning Professional
Post by: The Seven Bays Window Cleaning Company on April 12, 2012, 08:02:05 am

Thanks everyone for your reply's.

I've emailed both Ian & Brad , but as yet not heard anything....  Fingers crossed they will get to me.

Title: Re: Window Cleaning Professional
Post by: The Seven Bays Window Cleaning Company on April 18, 2012, 03:18:11 pm

Just an update .

Brad has been in touch , and is sorting me out.

So, there's no worries.... there is help out there  ;D